The old app was out of action for days before the new one was allegedly available. Completely unacceptable to be unable to access an account for that many days. When the new app was finally available, I attempted setup close to a dozen times, with each attempt getting to the login screen where it would fail. Finally there was notification that there were login issues that were being worked on, however on notification that the issues had been fixed, they still weren’t. Each setup attempt sent 4 or 5 OTP’s (so nothing one time about that). Ridiculous. When I was finally able to access the new app, it’s rubbish compared to the old one. Besides the fact that the screen sizing is off (balance runs over two lines), it’s missing key features of the old app like the running balance required by the due date (probably intentional as that was a pretty user friendly feature) and I can’t see my flybuys balance anywhere (maybe it’s there and I just can’t find it…..but if it is, then it shouldn’t be that hard). Probably should have just rebranded the old app…..oh, and done some testing before rolling out.

The new Coles Credit Card App is, frankly, a major step backward. It constantly crashes, freezes, or fails to open at all — making it practically unusable. I have tried every possible fix, including uninstalling and reinstalling multiple times, but the same issue returns within a day.What’s most frustrating is that Coles decided to replace the previous app, which worked perfectly fine, with this poorly tested and unstable version. It feels as though this platform was rushed into release without proper quality assurance or user testing. For a financial institution managing sensitive data and essential services, this level of technical failure is unacceptable.Customers rely on this app for everyday account management, payments, and transaction monitoring. When it fails repeatedly, it not only causes inconvenience but also undermines trust in Coles’ digital reliability. I strongly urge Coles and Citi to take immediate action to stabilise the app, address these ongoing issues, and ensure future updates are properly tested before being pushed to users.Until then, this app cannot be considered ready for public use, and it reflects very poorly on the brand’s commitment to customer experience.

Haven’t been able to log into the existing app since Friday and now maintenance is over still can’t log into the existing app and forced to download this one and it doesn’t even work!! You can’t tap on anything on the login screen. Multiple days of not being able to check credit card balance and transactions. Should have switched off the old until the new is working. Really not good enough.Edit: Working now, but wish the old app was instead. The new app doesn’t have the most important feature which was the remaining balance to pay off for interest free. Bring back the old app!! You don’t have feature parity, the new app freezes all the time and has terrible UX.

This app used to be perfectly fine — simple, clear, and actually helpful. Then NAB took over and apparently decided we all needed a “modern experience,” which apparently means less function, more fluff.Now the transaction list shows about two and a half entries per screen because everything has to come with a massive logo and a “category” label. These categories are comedy gold: bin liners = medical, food = fuel, vitamins = gym and fitness. Whoever trained that AI must’ve done it during a power outage. And of course, there’s no option to turn them off or correct them. Why give users control when you can just frustrate them instead?Filtering transactions? Only by date. Revolutionary.And even though my statement preference is “Online only,” I’m still getting paper statements — because who doesn’t love some extra junk mail? I’ve changed the setting multiple times, but apparently, the app just thinks I need more recycling practice.This “upgrade” took a reliable, user-friendly app and turned it into a clunky, bloated mess. Please stop fixing what wasn’t broken.