I love shopping at Dan Murphy’s . I do all my shopping for alcohol there. The staff are very friendly and always happy to help. The staff approach you to see if they can help which is appreciated. Nothing worse is looking for a staff member for help and can’t find anyone like in other retail shops it doesn’t help for your shopping experience you just want to get out there. Customer always comes first if you didn’t have staff around you just don’t go back. Dan’s believes in customer service and they are great doing that. The staff are very informative which help when deciding what wine you need to go with certain food. The other thing I love about Dan’s is the online experience easy to find what you looking for and help is always there too. They have great pick up service you order online and it’s ready in 30 mins. I found it’s ready for pick less than 30 mins when I ordered items. The easy of driving past and haven’t time to go inside I go for quick pick up and the staff there too are very friendly as well. As far as I’m concerned other places can learn a lot from Dan’s about customer service. I know as I worked in retail all my life. GREAT WORK guys keep up the great work. Cindy

Sadly Dan Murphy’s recent pricing on products has made them more expensive than the majority of their competitors, even with members discounting there’s only a couple of cents difference in the competitors normal prices, without the members discount the price on some products is $20 more expensive than their competitors!As I order online it’s become an absolute pain to have to go to the customer service chat line that in some cases you have to wait for someone to get to you and then go through the drawn out process to price match, you also need to clarify if your purchasing more than 1 of the product or you have to go through the entire process again.I’ve always been a loyal customer but sadly especially at a time when having a drink is becoming a luxury I have to consider a revaluation when making my purchases

Brilliant service…. The guys from #JimmyBrings deliver your drinks as soon as they are packed. Professional Drivers with great manners and social skills…. They really are a terrific bunch of workers… Dan Murphy’s always great prices if you download the app and open an account. It’s extremely convenient for me as I am in a Wheelchair… I had one incident in over 20 orders between my partner and I where my parcel was brought here and I missed the door and it ended up at a depo in Welshpool, I finally got the order 2 weeks later, after several daily emails as I had already paid for it… Many conversations with Senior Management via ‘Murphy Bot’ where you can speak directly with Customer Service Representatives, the only thing I can say about that is that it wasn’t put on the computer and I was told different things daily depending on who I spoke to…. Otherwise I have not encountered any problems any other time and It was just after the New Year, so I’m sure you guys were run off your feet…. In the end it all worked out…. I am just about to order something now, if you like you can follow along…. Thanks to all the staff at Dan Murphy’s in Hyde Park, WA, 6000Ky Bassett

First time I had an issue, I considered it an honest mistake. My expected delivery with expedited order was not honored and only after raising an issue directly with them did they redirect my order to get where it needed to go just in time. They apologized and we both moved on. This time, I placed an order for an item that was listed “in stock” on their site and told would be delivered to me by today, at the very latest. After multiple inquiries on my own time I was told, at the last minute, that actually the item—the entire reason I placed an order at all—was actually not in stock, would t be in stock, and was going to be cancelled and refunded instead. I wonder what would’ve happened if I hadn’t hounded them. And that says nothing of the extra business they got out of me on an empty promise of “in stock” items that I waited on, and could’ve ordered from more reliable businesses. The “fool me once” adage rings true, but this time I’m done for good.