The Woolworths Mobile app is a quick and easy way to manage your Prepaid or Phone Plan account on the go! Check your usage, recharge your Prepaid service, download and view your Bills, buy an Add-on for your service, set up Auto-recharge or chat to us if you have a question – it’s all at your fingertips and in one place!

With the Woolworths Mobile app, you can:

• View your Prepaid, Phone Plan, SIM Only or Flexi Plan service under the one account
• View your account balance and plan details
• Keep track of your voice and data usage and see daily summaries or detailed usage records
• Search your usage for a specific period
• Ask Siri "What's my mobile account balance?"
• Use Apple Watch complications to check your remaining data or days left on existing watch faces
• Place the widget on your Today screen for a quick glance at your remaining balances
• 3D Touch Quick Actions from the Home Screen app icon
• Shake your phone from the My Account screen to refresh your balances
• Recharge your Prepaid service
• View your recharge history
• Set up Auto-recharge for your Prepaid service
• Set up Auto Payment for your Phone Plan service
• Save your credit/debit card details for future payments or recharges
• Update or change your card details for future Auto Payments or Auto-recharges
• View your latest Phone Plan Bill amount and due date as well as previous Bill amounts and payment status
• View your PDF Bills
• Make a payment for your Phone Plan Bill
• Change your Postpaid Phone Plan within the app
• View your Phone Plan payment history
• View your Phone Plan contract end date
• View your Phone Plan promo details
• Update your details - Woolworths Rewards number, email address, home address, alternate contact number, service nickname and more
• View your Woolworths Rewards balance from the My Details screen
• View your SIM and PUK numbers
• Perform a SIM swap for a lost or faulty SIM card
• Resubmit a failed number transfer (port)
• Order a SIM card to replace a lost or faulty SIM card
• Change your password
• Select from great voice and data packs to add to your monthly inclusions
• Purchase recurring Add-ons for your Phone Plan
• Check your 3G & 4G coverage within the app

Have any questions? Get support directly from the app at any time! We are here to help.

To use the app you will need your username and password that you selected when activating your service online at

PLEASE NOTE - for management of your Woolworths Global Roaming SIM, please login at

The Woolworths Mobile app is free, but charges may apply to download the app from Apple app store. Standard data charges will apply when using the app from your Woolworths Mobile service.

View the Woolworths privacy policy here

What’s New

Version 5.7

• Postpaid customers rejoice! International Roaming is here! Purchase a pack and track your usage right inside the app! If you're a Postpaid customer, visit the Add-ons tab in the app to get started.
• Minor fixes and performance improvements

Ratings and Reviews

4.3 out of 5
16 Ratings

16 Ratings

No iPad maps ,

You’ve done it again woolies

Was searching for a provider that was on the Telstra network but wasn’t Telstra (too expensive) or Belong (service is so terrible) then I stumbled across woolies.

I have been with them for 4 months now and not one have I had any issues.

The app works very well and although some small aesthetic issues (like the back arrow lol) it has so many more functions than other cheap carriers I have been with.

I even had to call their call centre which was so helpful and so easy which again is not my experience with a cheap carrier. They also have a chat service which I’ve used a few times and it was seamless.

They also have plans or auto payment prepaid (basically same thing without the lock in contact). Another surprising thing for a cheap carrier is heir plans offer a limited selection of phones.

I have been telling everyone to switch over if you need Telstra superior speed and coverage for a fraction of the price with epic service and functionality.

Simroc ,

Woolworths mobile

Got online phone plan through Woolworths it is amazing never had any problems or issues, it uses Telstra network and my $50 plan is equivalent to Telstra $99 plan I highly recommend switching to woolies mobile

missy_moo2390 ,

Recharge Trouble

I recharge every month when my credit runs out and every time I do, it comes up with an error and says the recharge was unavailable yet it still takes the money out of the bank. It has been doing this for the last 6 recharges I have made. This problem needs to be fixed because my whole family and most of my friends use it and about to leave it because of this issue.

Developer Response ,

Hi - we'd like to help you with the issue you're having. Can you please send your mobile number and any error messages you may have seen to and one of our support team members will contact you to assist. Cheers.


Woolworths Group Limited
23.9 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© Woolworths Mobile 2018. All rights reserved.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

  • Siri

    Get things done within this app using just your voice.

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