The Woolworths Mobile app is a quick and easy way to manage your Prepaid or Phone Plan account on the go! Check your usage, recharge your Prepaid service, download and view your Bills, buy an Add-on for your service, set up Auto-recharge or chat to us if you have a question – it’s all at your fingertips and in one place!
With the Woolworths Mobile app, you can:
• View your Prepaid, Phone Plan, SIM Only or Flexi Plan service under the one account
• View your account balance and plan details
• Keep track of your voice and data usage and see daily summaries or detailed usage records
• Search your usage for a specific period
• Ask Siri "What's my mobile account balance?"
• Use Apple Watch complications to check your remaining data or days left on existing watch faces
• Place the widget on your Today screen for a quick glance at your remaining balances
• 3D Touch Quick Actions from the Home Screen app icon
• Shake your phone from the My Account screen to refresh your balances
• Recharge your Prepaid service
• View your recharge history
• Set up Auto-recharge for your Prepaid service
• Set up Auto Payment for your Phone Plan service
• Save your credit/debit card details for future payments or recharges
• Update or change your card details for future Auto Payments or Auto-recharges
• View your latest Phone Plan Bill amount and due date as well as previous Bill amounts and payment status
• View your PDF Bills
• Make a payment for your Phone Plan Bill
• Change your Postpaid Phone Plan within the app
• View your Phone Plan payment history
• View your Phone Plan contract end date
• View your Phone Plan promo details
• Update your details - Woolworths Rewards number, email address, home address, alternate contact number, service nickname and more
• View your Woolworths Rewards balance from the My Details screen
• View your SIM and PUK numbers
• Perform a SIM swap for a lost or faulty SIM card
• Resubmit a failed number transfer (port)
• Order a SIM card to replace a lost or faulty SIM card
• Change your password
• Select from great voice and data packs to add to your monthly inclusions
• Purchase recurring Add-ons for your Phone Plan
• Check your 3G & 4G coverage within the app
Have any questions? Get support directly from the app at any time! We are here to help.
To use the app you will need your username and password that you selected when activating your service online at www.woolworths.com.au/mobile
PLEASE NOTE - for management of your Woolworths Global Roaming SIM, please login at https://www.woolworthsglobalroaming.com.au/Administration/Login.aspx
The Woolworths Mobile app is free, but charges may apply to download the app from Apple app store. Standard data charges will apply when using the app from your Woolworths Mobile service.
• Add a 6-digit passcode to use when you can't verify using biometrics
Ratings and Reviews
Says I will forfeit banked data
App is fine except every time I recharge on exactly the same plan ($20) it says that I will forfeit my banked data if I recharge on a lower plan. I am not recharging on a lower plan it’s annoying. Maybe it’s because I don’t have automatic recharge on but that shouldn’t matter. It needs to be fixed.
Today i purchased esim via woolworths website and got confirmation about successfully Activation of my service.. Waited 4 hours and called several times to woolworths help centre and waited on call for almost 40 minutes everytime they answer and was unable to provide any solution and told me to chage with physical sim card..
like really? If i need physical sim i should have bought it on first place ! Don’t need to waste my time by searching for a plan that suits my needs and even payement was done by there end and now they told me that its postpaid sim and minimum term of plan to stay connected is 1 month.
Even the sim shows #SOS and i told the same thing and at the end I canceled my new esim number but they told me i still need to pay for the service which even not a part of !!
Really unhappy with the mobile service they provided. Being with woolworths shopper for more than 6 years but that all went to vain
Run a mile from this provider
How about supporting your customers in stress of treating them with contempt. I cannot send MMSs - Error is “Out of Credit, plse recharge’ yet my direct debit arrangement is up to date.
Tried Woolies support process but it just gets worse. Awful app and support. Basic troubleshooting steps are online but NON-EXISTENT phone support for issues needing prompt attention/escalation. Need to submit online support request with 5-7 day turnaround for action. AND I do not even receive job Ref or email/SMS acknowledgment of the request being successful submitted.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Woolworths Group Limited
- 102.4 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Woolworths Mobile 2021. All rights reserved.
Get things done within this app using just your voice.