THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.
Here’s more on what you can do;
On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!
On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go
If you do have any questions or need help, please go to https://community.ee.co.uk/
Make your life easier and get downloading.
This month's update means you can now check if personal details linked to your email address have been found on the dark web. It's all thanks to our EE cyber security offering, powered by Norton and best of all it's free for our pay monthly mobile customers. You can also trade in an old phone, as long as it's in working order and use the value towards things like your early upgrade fee, accessories, or the upfront cost of a phone.
Ratings and Reviews
So far I’ve had nothing but positive experiences which I find rare for such huge companies. When you want to speak to someone you can actually find a phone number with ease and on top of that, they answer the phone! And quickly too. The phone staff seem to be very well trained and the service itself is brilliant. I travel all over Europe regularly and I’ve always got 4g in most places - more than my partner who uses a different service provider. I use the top up system rather than contract. My bills reduced from nearly 100 a month with the German O2 on contract (no free phone and VERY complicated to use, very expensive etc) to £10 a month with a brilliant service. I was waiting for things to go wrong, to get an awful bill or some issue, but I’ve been using this for a year now and it’s just amazing. I’ve even been able to stream hours worth of Netflix when I was travelling abroad by adding a one off data top up. It’s really great. No matter how much I use my phone I rarely go over my £10 monthly top up. They send loads of promotions that are actually really good too and it’s SO easy to top up, check balance etc so 10/10 from me.
Mobile App or links to the website?
I have been EE customer for more than 6 years and it has been more than 3 months that I am not able to use my plans and subscriptions button. It always displays an error saying “Awkward... Something is wrong, not your fault, it's ours. Give it another go later” I am not sure if the App is passing through QA testing before release. I have a phone and broadband plan and I cannot see both on the mobile App anymore. I wonder how the UX/ IX has been done and the purpose of doing it that way because, not finding options, buttons not working and lot of times you click something and it takes you to the website and you have to login again so I don’t understand what is the purpose of the mobile App and the updates that constantly are released. The experience I am getting is not quite satisfactory and it looks like this App is just 10% mobile experience and the rest is just a button with a link to the website to do all basic tasks EE did not plug in to the mobile App and it is double authentication, one you did through the mobile App and another when you leave the app and they sent you to the website. There might be technical circumstances why it works like that but compared to others for me the mobile App does not have anything to offer apart from upgrade and bills paid option. if you cannot see your plan and subscriptions what else you can do there if you do not have the information to take a decision.
I am being charged for 3 Phones that I haven’t collected!
I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up! My mum is and has been the account holder on mine and my families phone contact accounts as it made sense for us all to be under 1 contract so it ends up being cheaper and we get better deals. Unfortunately my mum is now disabled and cannot make it to the store to collect the phones and so I was going to the store as her power of attorney (I sent of all the power of attorney documents 1 year ago and had them approved by EE) to collect the phones. I was then told by a very rude manager of the Chiswick high road store in London, that I couldn’t collect them as they were too high value and the phones were in high demand (whatever that means)! I was in total shock and called EE customer services that said he was in the wrong but they cannot do anything as EE over the phone and EE in store have different policies and they couldn’t tell the store manager what he can and cannot do. I asked the manager of the store to have the phones returned back to EE so I could get them refunded and we will take our business elsewhere. I’ve just seen that EE has not returned the deposit for these phones and have now began to charge me for all 3 phones even though we don’t have them. Someone from EE needs to sort this out!
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- EE LIMITED
- 180.5 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © 2022 EE Ltd