Description

My EE’s the quickest way for EE customers to control your devices.
(That’s your pay monthly, pay as you go and 4GEE WiFi devices, since you ask…)

It’s easier than ever to check your data, bills and packs. And keep an eye on your spending. And if you’ve got more than one number on your account, you can manage them all. In one little place.

Regular user? You’ll notice My EE has had a serious makeover recently. It’s a whole new look and feel! But this is just the beginning of the journey, we know there’s so much more you want to do in My EE and we’re working on it. So if there’s anything you can’t do in the app right now, watch this space for lots more functionality and updates coming soon.

Here’s what you can do

On pay monthly?
-Check your data in a whizz
-View your bills and see itemised billing
-Stay on top of extra charges
-Check your allowances and add-ons
-See all your numbers in one place
-Get add-ons, including data add-ons. Handy!
-Use Touch ID to keep all your personal info safe and secure
-Set up a PIN when you first log in and you’re ready to go!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go
-User Touch ID to keep all your personal info safe and secure
-Set up a PIN when you first log in and you’re ready to go!

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make life easier and get downloading.

What’s New

Version 4.30.0

On pay as you go?

You can now get FREE support directly from your My EE app.

Simply navigate to the Help section, look for Get In Touch, and tap the 'Call Us' button - you'll then be able to chat to a member of our helpful team.

And because you're already logged into the app, our customer service agents will have all your account information to hand when you're connected.

The service is free from any EE number in the EU (standard rates apply when you're outside the EU).

What else is new?

We’ve upgraded our own upgrade hub – if you’re less than 30 days away from getting your next new iPhone, you’ll see a countdown to the big day, when you’ll be able to upgrade with just a few clicks.

Just select the Upgrade option, and you’ll be able to:

Choose your new phone
Choose a different plan or add-ons if required
Choose to have your phone delivered in store or to your home

Ratings and Reviews

4.6 out of 5
159.5K Ratings

159.5K Ratings

JenMezzo ,

EE 10/10

So far I’ve had nothing but positive experiences which I find rare for such huge companies. When you want to speak to someone you can actually find a phone number with ease and on top of that, they answer the phone! And quickly too. The phone staff seem to be very well trained and the service itself is brilliant. I travel all over Europe regularly and I’ve always got 4g in most places - more than my partner who uses a different service provider. I use the top up system rather than contract. My bills reduced from nearly 100 a month with the German O2 on contract (no free phone and VERY complicated to use, very expensive etc) to £10 a month with a brilliant service. I was waiting for things to go wrong, to get an awful bill or some issue, but I’ve been using this for a year now and it’s just amazing. I’ve even been able to stream hours worth of Netflix when I was travelling abroad by adding a one off data top up. It’s really great. No matter how much I use my phone I rarely go over my £10 monthly top up. They send loads of promotions that are actually really good too and it’s SO easy to top up, check balance etc so 10/10 from me.

Tartan special ,

Occasional problems accessing balance (+ future functionality suggestions)

On 4GEE app provides fairly limited functionality allowing user to see remaining data balance and remaining days in month until reset. Only other applicable option via the app is content lock to turn on and off the parental lock.

Primary criticism with the app is the frequency with which it struggles to connect to get billing data, 20-30% of the time it flashes an error saying “something went wrong and it is not you it is us. We are trying to fix it.” Or words to that effect. Not the end of the world but it suggests something on the EE server side not working correctly.

As a suggestion, it would be great if this app provided slightly more functionality for 4GEE users who, unlike mobile phone customers, might benefit from some remote settings for their EE router. For example the option to reset router via app (instead of climbing into attic space or firing up laptop to access via IP login) would be handy and a great timesaver.

Likewise the app might show very detailed signal data from the router box which would be handy to know to maximise router performance - the router box signal strength reporting is very limited to just 4 bars.

While the app is useable, I’m sure there are many more functions for 4GEE users, including the above suggestions, which could be embedded into the app to improve customer experience.

Developer Response ,

Hi, thank you for your review and suggestions which I will certainly pass on to our support team. For further support in the meantime, please send us a message on EE Facebook or Twitter - Mark

qsc cht ,

Data charges

When I buy extra data I do not think it is right that ee don’t add this to my monthly data as I pay extra for it, cutting it off at start of next month allowance is cheating me out of money/data. I like the ee pack but other companies would allow extra data you pay for to be added not lost. I may look at other companies for next contract if this is to continue.
Thanks for your automated response but it is not a reply to my comment. It is not the app at fault it is the company cheating the customer out of cash and data. If you wish to respond please answer the question which is “Why do you clear extra data which has been paid for off my account at start of monthly allowance “?
I do not wish to join Twitter or Facebook to solve this could you please add to the app a box for those of us who are not part of the above social media companies to ask and receive answers when we wish to complain or maybe even give good reviews, it must be simple enough to get the CUSTOMER SERVICE TEAM to answer the customer direct on the EE app.

Developer Response ,

Hi,

Thanks for taking the time to provide your feedback. I appreciate form your review this is not in relation to the My EE App however if you can message us via the EE Twitter or Facebook page and let us know you are coming from the review store the Social media team can take a look into this further for you.

Thanks, Casey

Information

Provider
EE LIMITED
Size
91 MB
Category
Utilities
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2018 EE
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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