I am preparing for my next visit to Sheffield and may use the SuperTram. The app lets me see the timetable & route map but to buy the tickets on line I’m asked for a lot of irrelevant info that I just don’t want to provide. I therefore decline to use it & Sheffield will probably lose a couple of public transport users.I buy online travel tickets throughout the UK and USA by simply pressing my ApplePay or once off credit card details. Quick and easy. This app is too top heavy in asking for details so I assume it is designed by a bureaucrat without much insight into user needs and usage. Don’t trust these type of people to keep my info safe in the current global hacking environment.Keep it simple.

Not sure what’s changed recently but the search for live departures used to work well, you could opt for ‘use my location’ but that seems to have disappeared. Instead you can type location but it doesn’t serve up nearest geo results so it’s gone backwards there in terms of development. It repeatedly asks you to allow location but doesn’t use cookies to store it. You can’t access log in details so if you need to reset password good luck. Won’t be using anymore as a journey tool, will attempt to use the timetable qr scanned links instead. Really poor.

Easy to buy fares and straightforward to use, plus it finally has a digital version of the monthly student pass which is GREAT! However Apple Pay is sorely needed as this would circumvent the need to collect everybody’s addresses which is surely not needed for a local tram fare app. A top-up card would also be a nice addition as you could both set it to be a transit card and it would allow parents to send their kids fare when they’re short.

Went to out for a ticket and have to fill out a ton of details on a form not meant for mobiles and not accessible (you’re govt owned, you don’t get to opt out of your legal requirements with regards to accessibility). Get Apple Pay on here like Stagecoach had for their tram tickets and stop messing around with the budget payment gateway. The fact that it defaults to USA for your country and phone number should’ve told you early in development how much of a bad idea this was.