The Virgin Mobile app is free to download and easy to use for all Virgin Mobile customers. You won’t even need to log in each time you use it, just tap and go.
Getting started is simple, just download, sit back and relax while the app quickly verifies your SIM over the Virgin Mobile network. Just make sure your WiFi is switched off, and you’re ready to go.
On a Pay Monthly plan? Keep tabs on how many minutes, texts and how much data you use each month as well as what you have left. See when your allowances will be refreshed and buy extra data if you’re running low. You can also check to see when you can upgrade or change your plan.
On a Pay As You Go plan? Check your balances quickly, and Top Up using the credit or debit card you’ve already registered with us. It couldn’t be easier!
New in-app messages have made it easier for us to let you know about any upcoming app updates or special offers we may have, while our nifty FAQ section will help you out whenever you need.
You can use the app over WiFi too, to do this you’ll need to verify over 3G or 4G first.
We're really pleased to bring you some great enhancements to the Virgin Mobile app. You can now:
- Message our care teams through the app.
- Get the most out of your iPhone with our brand new Device Help.
- Heading abroad? Use the app to turn network roaming on/off.
As well as these shiny new features, we’ve been busy fixing some bugs and improving the look and feel of the app.
If there’s anything we’ve missed or you need assistance with, simply email us at: AppFeedback@virginmedia.co.uk
Ratings and Reviews
This app is a really good app because it tells u how much data u have and minutes and a lot more and u can use this app and check all the information in your contract also you don’t have to phone up and ask how much calls and texts you have all you have to do is go on the app and this app is very useful for me because I went over my balance of data and I got in big trouble because our bill was big.
This is the first provider I have who can’t give me any reception in my house. Vodafone, EE/Orange, BT are all much better. On the rare occasion I get a connection I get a half or single bar. I have lost count of the times I have lost or missed calls. It is especially annoying as people obviously think I have put the phone down on them. Out of the house the service is fine. This is costing me quite a lot using the landline. Even worse is that I have Virgin broadband. After numerous phone calls to help desks I have been told that it could be because I have a concrete or brick house???? Worse still to complain I have to ring on a landline which costs a fortune.
Away from the house the reception is mainly good.
As I have an active social life it is frustrating to continuously “miss” calls until I leave the house.
Mr Raj Ramday
Simply the best mobile app, ever. I’m really enjoying, using it, especially at the moment. Long may it continue. I am a very happy man. The only criticism I would make, in general, regarding this device, would be that the data and phone usage or storage, runs out generally, immediately or very quickly. If you could please, look in to that querie, as soon as is possible. Many thanks, from Raj or Robby. An otherwise very satisfied, customer, indeed. Take care.
Up to six family members will be able to use this app with Family Sharing enabled.