ACT Fibernet

Name: ACT Fibernet
Rating: 4.2 (158629 reviews)
Author: Atria Convergence Technologies Private Limited

Business

Only for iPhone

Free · Designed for iPhone

159K Ratings
Ages

4+
Years
Category

Business
Developer

Atria Convergence Technologies Private Limited
Language

EN
English
Size

162.8
MB

iPhone

Book connection, pay bill, raise tickets, get bundled OTTs, track usage and do much more on the ACT Fibernet app ACT Fibernet App, decked up this time to enable you to experience all the advantages available- Looking for new connection? Have a look at our plans & subscribe for a new connection through the app Want to pay bill? Use the ACT Fibernet app to download & pay your bill and track your bill trends Need help? Raise & track tickets or chat with our agents via the ACT Fibernet chatbot Want free OTTs? Take a look at our OTT bundled plans and upgrade through the app Check out the wifi analyser to track signal strength, optimize your router and find the best spot to place router in your home

Ratings & Reviews

4.2

out of 5

159K Ratings

Missing details in app
03/11/2018

barun2nov
This app looks for name sake . I cannot get an update on the service request I have raised .the only status it has is open and close . I cannot modify or add another service request if one is already open . There were times when I got the issue fixed but ticket was not closed and then few hours later when I encountered another issue , it did not let me register the compliant . Wasted a whole day . I did not get the contact number to call ACT helpline when I was searching the mobile app. IRONIC!! The text suggested me to go to website to see the contact us information . Duhhhh! I am facing same “internet disconnectivity” issue every 20 days and have to log complaint every single month. They (ACT company )should get a habit of fixing the issues permanent rather than giving temporary work around ! High time.I cannot see the service request I have raised in last 6 months . What’s the purpose of mobile app if your business rules are not transparent .
Missing details in app
03/11/2018

barun2nov

This app looks for name sake . I cannot get an update on the service request I have raised .the only status it has is open and close . I cannot modify or add another service request if one is already open . There were times when I got the issue fixed but ticket was not closed and then few hours later when I encountered another issue , it did not let me register the compliant . Wasted a whole day . I did not get the contact number to call ACT helpline when I was searching the mobile app. IRONIC!! The text suggested me to go to website to see the contact us information . Duhhhh! I am facing same “internet disconnectivity” issue every 20 days and have to log complaint every single month. They (ACT company )should get a habit of fixing the issues permanent rather than giving temporary work around ! High time.I cannot see the service request I have raised in last 6 months . What’s the purpose of mobile app if your business rules are not transparent .
Harassment and agony comes free with the service which never works
16/05/2019

ananyabh91
I unfortunately took the poor service they provide in June 2018 and asked them to immediately stop it during the same month. They discontinued the service but kept on calling me again and again from private numbers at almost any time of the day asking me to take the service again. I have sent multiple emails to ask them to stop calling me. They were supposed to give me a refund on my name which i have not received till date and they claim they have sent the cheque. I have never signed any kind of cheque from ACT fibernet. I moved from the address almost 8 months ago and now it has come to my notice that they have re continued my account, on my number, using my details at the same address and they have been sending me emails regarding the amount. I have never given any consent to start the service again and they would require my signatures to do that which i have not ever given. So i want to complain for three items: Mental harrassment and agony caused to deal with ACT fbernet representatives on multiple phonecalls and emails. Not having received any of the promised refund till date. Restarting the service using my accout details to a third party without my consent I have also lodged a file in consumer forum.Do not ever ever take service from these fraud cheaters.
Harassment and agony comes free with the service which never works
16/05/2019

ananyabh91

I unfortunately took the poor service they provide in June 2018 and asked them to immediately stop it during the same month. They discontinued the service but kept on calling me again and again from private numbers at almost any time of the day asking me to take the service again. I have sent multiple emails to ask them to stop calling me. They were supposed to give me a refund on my name which i have not received till date and they claim they have sent the cheque. I have never signed any kind of cheque from ACT fibernet. I moved from the address almost 8 months ago and now it has come to my notice that they have re continued my account, on my number, using my details at the same address and they have been sending me emails regarding the amount. I have never given any consent to start the service again and they would require my signatures to do that which i have not ever given. So i want to complain for three items: Mental harrassment and agony caused to deal with ACT fbernet representatives on multiple phonecalls and emails. Not having received any of the promised refund till date. Restarting the service using my accout details to a third party without my consent I have also lodged a file in consumer forum.Do not ever ever take service from these fraud cheaters.
Network issue
9 Jan

Yogananda M
My internet is not working from past 4 days and not at all resolved from anyones end have did N number of calls to cx support no use and the provider who installed also is also not at all useful and i have been telling them refund the amount for how many days its pending thats also not done from 6th afternoon I’m facing issue with the connection where service executive said ill solve and give don’t raise the ticket so waited till evening I didn’t get the solution so i raised ticket .The problem is there Junction box which have kept that building is under construction and he turned of the power where they said can we shift for ur building where my owner allowed for him only for my connection where Service provider saying no we have to give another 3 to 4 connection from that which my Owner had been denied and other 3 to 4 owners also said the same and not ready to keep the junction box in there building but my concern and also I’m particular about my connection thats it i have payed for my single connection and its not working form 4 days the junction box thing or other connection is none of my concern i have requested them in all the way and also said that ill be escalating but they didn’t care or cleared this is the service u provide?
Network issue
9 Jan

Yogananda M

My internet is not working from past 4 days and not at all resolved from anyones end have did N number of calls to cx support no use and the provider who installed also is also not at all useful and i have been telling them refund the amount for how many days its pending thats also not done from 6th afternoon I’m facing issue with the connection where service executive said ill solve and give don’t raise the ticket so waited till evening I didn’t get the solution so i raised ticket .The problem is there Junction box which have kept that building is under construction and he turned of the power where they said can we shift for ur building where my owner allowed for him only for my connection where Service provider saying no we have to give another 3 to 4 connection from that which my Owner had been denied and other 3 to 4 owners also said the same and not ready to keep the junction box in there building but my concern and also I’m particular about my connection thats it i have payed for my single connection and its not working form 4 days the junction box thing or other connection is none of my concern i have requested them in all the way and also said that ill be escalating but they didn’t care or cleared this is the service u provide?
Worst customer Service. They don’t care.
12/02/2019

Rohit@1435
I have been using act fibernet for more than 7 years now when it was called Beam in Hyderabad. Day by day the service is getting worse. I raised a complaint and they took two days to fix it and I did not have internet connectivity. They charged late payment fees in my bill from previous month which is ok but they did not mention before hand. Since I did not have internet connection for two days, they should waive that bill for two days. After raising a complaint and contacting customer service which took more than 10 minutes to get hold off on call, they say if you don’t have connectivity for more than 72 hours then only we will refund, otherwise the customer should ask.. what sort of logic is this..This is straight forward cheating..taking money for the service you have not provided. When asked the same the rude customer service rep hung up on me and did not bother to call back. I can’t see my ticket status and the app keeps showing me to pay bill before accessing the customer service. What sort of genius will come up with this logic. Anyhow you are suspending the service, then why bother to restrict customer service access. Stop taking your loyal customers for granted. Hope you guys change and become better at serving your customers.

Developer Response
Hi Rohit, We sincerely apologize for the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.
Worst customer Service. They don’t care.
12/02/2019

Rohit@1435

I have been using act fibernet for more than 7 years now when it was called Beam in Hyderabad. Day by day the service is getting worse. I raised a complaint and they took two days to fix it and I did not have internet connectivity. They charged late payment fees in my bill from previous month which is ok but they did not mention before hand. Since I did not have internet connection for two days, they should waive that bill for two days. After raising a complaint and contacting customer service which took more than 10 minutes to get hold off on call, they say if you don’t have connectivity for more than 72 hours then only we will refund, otherwise the customer should ask.. what sort of logic is this..This is straight forward cheating..taking money for the service you have not provided. When asked the same the rude customer service rep hung up on me and did not bother to call back. I can’t see my ticket status and the app keeps showing me to pay bill before accessing the customer service. What sort of genius will come up with this logic. Anyhow you are suspending the service, then why bother to restrict customer service access. Stop taking your loyal customers for granted. Hope you guys change and become better at serving your customers.
Developer Response 16/04/2017
Hi Rohit, We sincerely apologize for the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.

All new ACT Fibernet App, One-stop solution for all your broadband needs from buying to managing connection is now here with exciting new features • Effortless Ticketing: Raise and manage tickets with ease • Enhanced Support: Access instant support with our NLP based chatbot • Convenient Bill Payments: Pay your bills hassle-free • Exclusive Offers: Explore new and exciting offers just for you

Version 5.1.7

7 Nov

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