MyUnifi

Name: MyUnifi
Rating: 3.9 (40305 reviews)
Author: Telekom Malaysia Berhad

Utilities

Only for iPhone

Free

40K Ratings
Ages

4+
Years
Category

Utilities
Developer

Telekom Malaysia Berhad
Language

EN
English
Size

86.1
MB

iPhone

The all new MyUnifi App is here - Provides you ease and convenience of managing your Unifi Home accounts anytime, anywhere. MyUnifi App is all about giving you freedom and flexibility! With MyUnifi App, you can enjoy: • Viewing and paying your bills with ease • Keeping track of your usage • Exclusive digital deals and rewards • Getting notified on your accounts & our latest offerings • Getting prompt help via our social media, unifi community or live chat whenever you want to And we will continuously enable many more features just for you! Be sure to look out for updates, as we regularly make myunifi app even more central to your unifi experience. Hang on, we're not finished yet - there's more! MyUnifi App is absolutely FREE for all!

Ratings & Reviews

3.9

out of 5

40K Ratings

Be Ready & Prepare
12/11/2021

babyultraboy
Unifi has been established the brand in Malaysia since it officially launched in year 2010. I believed it was also won many brand awards in local and the Asian region. The huge amount of investment in the infrastructure, hired the best manpower to run the business in order to meet their brand value is rather important. However there are many organizations have been failed and criticized badly by the users because the device application did not run well and did not meet to the brand campaign slogan and objective to the public. In fact, I believed it hurt the brand badly after putting so much of effort to established the brand itself. It will be good that the developer of the app or the internet expertises who maintain the digital services make sure and pilot runs the system with uncounted times to make sure it will not encounter any problems as criticized by many reviewers here. Because at the end the word of mouth is a very powerful weapons that can ruin the brand image which I think it is not worth to be happened in such way. The above statements purely a personal feedback base on the other reviews history and with no intentionally to against with the service provider.

Developer Response
Hi babyultraboy, thanks for your support all along. We will keep working hard to provide the best user experience possible. Please don’t hesitate to shoot us a note at https://www.facebook.com/weareunifi if you have any suggestions for our improvement. -Helmi
Be Ready & Prepare
12/11/2021

babyultraboy

Unifi has been established the brand in Malaysia since it officially launched in year 2010. I believed it was also won many brand awards in local and the Asian region. The huge amount of investment in the infrastructure, hired the best manpower to run the business in order to meet their brand value is rather important. However there are many organizations have been failed and criticized badly by the users because the device application did not run well and did not meet to the brand campaign slogan and objective to the public. In fact, I believed it hurt the brand badly after putting so much of effort to established the brand itself. It will be good that the developer of the app or the internet expertises who maintain the digital services make sure and pilot runs the system with uncounted times to make sure it will not encounter any problems as criticized by many reviewers here. Because at the end the word of mouth is a very powerful weapons that can ruin the brand image which I think it is not worth to be happened in such way. The above statements purely a personal feedback base on the other reviews history and with no intentionally to against with the service provider.
Developer Response 15/11/2021
Hi babyultraboy, thanks for your support all along. We will keep working hard to provide the best user experience possible. Please don’t hesitate to shoot us a note at https://www.facebook.com/weareunifi if you have any suggestions for our improvement. -Helmi
Slow apps and not user friendly
25/05/2024

Lilant80
This apps… it’s not user friendly. Payment not loading, error in payment, linked account went missing, cannot add account, error in adding account no when the account no is correct, the list goes on and on. Its probably the worst apps I’ve used so far. It’s kinda frustrating because I manage a few accounts and everytime they update the apps.. I’m like having a heart attack. TM.. please make your apps more user friendly especially for business owner where they have many accounts. Please help us want to stay with you because we are your bread and butter. Don’t waste time finessing you e-shop or promoting your package in your apps because you have your sales team and vendor to do so. Concentrate in making this app EASY to use.

Developer Response
Hi Lilant,We are sorry for the inconvenience caused. Follow the link below to login using our Selfcare Portal & check your details first before you try again. Thank You-Hasbulhttps://selfcare.unifi.com.my/
Slow apps and not user friendly
25/05/2024

Lilant80

This apps… it’s not user friendly. Payment not loading, error in payment, linked account went missing, cannot add account, error in adding account no when the account no is correct, the list goes on and on. Its probably the worst apps I’ve used so far. It’s kinda frustrating because I manage a few accounts and everytime they update the apps.. I’m like having a heart attack. TM.. please make your apps more user friendly especially for business owner where they have many accounts. Please help us want to stay with you because we are your bread and butter. Don’t waste time finessing you e-shop or promoting your package in your apps because you have your sales team and vendor to do so. Concentrate in making this app EASY to use.
Developer Response 27/05/2024
Hi Lilant,We are sorry for the inconvenience caused. Follow the link below to login using our Selfcare Portal & check your details first before you try again. Thank You-Hasbulhttps://selfcare.unifi.com.my/
Slow performance
23/02/2022

Fong Woon
Slow performance despite my 500mbps plan. Have to call again to reset my Wi-Fi. It won’t solve my problem until I ordered their new product the mesh unifi. I could order in device but when I click twice the order and about to cancel they ask to walk in to tan point. So what’s the hassle make to me that I explained both order are same and duplicate and want to cancel. They insist to walk in. Imagine how troublesome and inconvenient brought. I would want to change my account holder name for so long as this account were under my brother name but he moved out and all the matters were taken care by me. Each time I want to inquiry for the internet connection they sure ask my brother name and contact. Furthermore to order the device also they ask to speak to my brother. TM UNIFI make a mess up. Performance slow and services also layering. I would change for sure the account holder and I hope Tm could improve in the future.

Developer Response
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at https://www.facebook.com/weareunifi.
Slow performance
23/02/2022

Fong Woon

Slow performance despite my 500mbps plan. Have to call again to reset my Wi-Fi. It won’t solve my problem until I ordered their new product the mesh unifi. I could order in device but when I click twice the order and about to cancel they ask to walk in to tan point. So what’s the hassle make to me that I explained both order are same and duplicate and want to cancel. They insist to walk in. Imagine how troublesome and inconvenient brought. I would want to change my account holder name for so long as this account were under my brother name but he moved out and all the matters were taken care by me. Each time I want to inquiry for the internet connection they sure ask my brother name and contact. Furthermore to order the device also they ask to speak to my brother. TM UNIFI make a mess up. Performance slow and services also layering. I would change for sure the account holder and I hope Tm could improve in the future.
Developer Response 26/07/2021
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at https://www.facebook.com/weareunifi.
Error in payment & Weak internal system
04/05/2021

huirulee11
The users experience is extremely bad when the apps is updated to a new version. This is due to the payment method. When I click to pay the bills, the page turns into blanks and didn’t turn into the payment platform page.Besides, even though I made payment on time, I will still get a call from the service line to ask me make payment otherwise will cut off my internet. This happened oftentimes. I go to the store and checked with those staff, they always gave me the answer of if you already made payment, you can just ignore the call. (I would recommend the service line to double check whether the client has already paid for the credit before call and inform the internet would be cutting off)Please do update those mentioned objectives. Thank you.

Developer Response
We're always working hard to improve the app. Thanks for your download and feedback.
Error in payment & Weak internal system
04/05/2021

huirulee11

The users experience is extremely bad when the apps is updated to a new version. This is due to the payment method. When I click to pay the bills, the page turns into blanks and didn’t turn into the payment platform page.Besides, even though I made payment on time, I will still get a call from the service line to ask me make payment otherwise will cut off my internet. This happened oftentimes. I go to the store and checked with those staff, they always gave me the answer of if you already made payment, you can just ignore the call. (I would recommend the service line to double check whether the client has already paid for the credit before call and inform the internet would be cutting off)Please do update those mentioned objectives. Thank you.
Developer Response 06/05/2021
We're always working hard to improve the app. Thanks for your download and feedback.

- New Year, New Look We’ve dressed up the app with a festive New Year makeover to kick off the year with a fresh and festive vibe. - Unifi Rewards Update We’re saying goodbye to Unifi Rewards on 20th January 2026. Make sure to use or redeem your points and enjoy the rewards! Update now and welcome the New Year with us!

Version 5.50.0

29/12/2025

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Diagnostics