My M1‪+‬ 4+

The user interface of this app is very poor. It greys out when I try to add payment method / card.

So instead I linked to AXS to pay. However, the following month, I am unable to click on the AXS option in the M1+ app to pay bill.

This is very stressful to customers given that we are slapped with a payment deadline, yet we are limited to payment via the app only and the app’s user interface is so poor. Please fix the above and concurrently allow payment via M1 website as an alternative (which is what you have for non-Bespoke plan) and this can ease the stress on all customers.

Hi Brotherfromanothermomma, thank you for bringing this to our attention. May we get you to uninstall and reinstall My M1+ app and ensure it is updated to the latest app version. Should issue persists, do note of the error code and head over to this link: https://mindy.m1.com.sg/sms?sy1zn and tap on the "Chat with Us" button (Available daily from 9am to 9pm) for further assistance – Sam

Hey M1, my first ever AppStore review goes to you. App has been loading for the past 1 hour to no avail. I checked online faq which tells me to uninstall and install the app and try again if I run into any error for the app. Seriously? Is this the best you can do? When I switched over from the previous sim only plan to this bespoke sim only plan, I didn’t even receive any last bill for the previous plan and the acct was deactivated from the old app the moment I signed up for the bespoke plan, so I cannot check what was to be reimbursed to me. Now neither old app and new app is working. Just brilliant M1!!! If tech support is not up to standard, ultimately you are gonna lose your customers. The few dollars savings on monthly bills just doesn’t justify the much lower level of service and support we are receiving as compared to your competitors. Please also don’t forget there are actually cheaper and more reliable plans out there. Roaming is less important when most of us are literally stuck on this island in this pandemic. Totally disappointed from a customer who first signed up with u over 20 years ago.

Hi esql, thank you for your long term support, it is much appreciated! We're sorry to hear about your service experience too. Understand you have already switched over to the Bespoke SIM-Only plan, please note that you will still be able to access your bill from the old SIM-Only plan by logging on to Manage My Account at https://bit.ly/2S1Cp7d . You will be on a new billing account once you changed to Bespoke SIM-Only plan and your bill cycle will be on the 1st of every month. If you're still encountering difficulty accessing My M1+ app, please reach out to our Live Chat agents via https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (Available daily from 9am to 9pm). We would need more details to help you on this matter.
Thank you. - Sam

This user interface of this app is bad. It does not allow users to log out. This means that M1 subscribers with more than 2 or more Bespoke accounts will not be able to log out to check the other accounts, unless they sign into the main acct. i spoke to the 1627 Customer Service officer and was told that the only way was to delete the app and reinstall (if i want to log out).

If you are using M1 fibre and Bespoke plans (like me), please note that you will now officially need 2 apps (M1 and M1+) to view your account and usage details. This is backwards and regressive. I used to be able to view everything on my M1 app.

If you have 2 M1 numbers and are thinking of migrating from your non-Bespoke M1 numbers to the Bespoke plans, please be very careful of the migrating sequence. I made the mistake of migrating my secondary number first to try out. After which, my secondary number officially became my primary number under the Bespoke system. This means my original primary number became my secondary line and this cannot be changed. I was also told by the Customer Service officer that the hierarchy cannot changed even if i terminate my new primary number and take up a new line, as my new line will still automatically become my primary number. What?!!

Lastly, i was advised that it may only be possible if i port out my number to another telco and port in again to M1.

How can this be the official position of M1?!

Thank you for sharing your thoughts with us, Keetar! We apologise for any inconveniences caused for using 2 apps in the interim. May we suggest to login via your email instead of your mobile number for easy maintenance of all your lines on Bespoke plans? Should you require any further clarification, please engage with us via My M1 app / https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (Available daily from 9am to 9pm). Have a pleasant day! - Sam