My M1 4+

M1 Limited

Designed for iPad

    • Free

Screenshots

Description

There are currently two M1 apps available — My M1 and My M1+. For a seamless mobile experience, please take note of the following:

- Customers on M1 Bespoke Plans should use My M1+ app to manage your account for your new plan.
- If you are a postpaid or Fibre Broadband customer, please continue using My M1 app.

Manage your account
- Check re-contract status and eligibility
- Subscribe to Value-Added Services
- Nominate M1 mobile lines for more savings with Multi-Service Saver
- Nominate M1 numbers for free calls
- View Loyalty Bonus and Sunrisers vouchers

Track your usage
- Monitor your local data, talktime and SMS/MMS usage

Roaming
- Subscribe to Roaming services and Data Passport
- Track your overseas usage of roaming data, talktime and SMS

Pay your bills
- View and pay your bills in a jiffy

What’s New

Version 5.35.3

- Bug Fix

Ratings and Reviews

2.2 out of 5
3.6K Ratings

3.6K Ratings

Clement T. ,

Dark theme on app when iOS dark mode is off

My dark mode on iOS is turned off.
On the M1 app, all my other M1 accounts (fibre broadband, home fixed voice, mobile broadband) have a light theme background appearance.
But when my SIM Only mobile line is selected, it has a black and dark background theme appearance. I was informed that only retired mobile plans have a light appearance and new plans from the current offering have a dark appearance, this cannot he customized or changed.
This causes an inconsistency in my overall M1 app and iOS user experience. The change in background colour is very startling when I toggle between my M1 accounts. Can we not do this and have some consistency in the background? How about all M1 accounts to follow the iOS dark mode on/off? Thanks

Developer Response ,

Hi Clement T., thank you for sharing your thoughts with us. Your feedback will be important for our future app improvement efforts - Sam

chucklesette ,

Bill pdf can never be loaded to view

Revising my review from 1* to 4* thanks to M1 Developer, Sam’s response. I re-log in to M1 app using email ID instead of hp # and am able to view all my services (fibre, hp & landline), and retrieve my e-bill in pdf. App has a deficiency when logged in with hp # as user ID that it will only show the hp # services. Very weird that all services are not consolidated to respond in same manner as email as user ID, nor is customer prompted at log-in screen to use email user ID to view all services to manage user expectations. I guess this explains why e-bill can’t be displayed when log-in using hp # as user ID.

Thank you to Sam for your advice and help. You solved my problem and I can now see my e-bill using M1 app.
________________

Keeps turning and turning and turning.., it’s your own M1 app and it can lt even load its customer e-bill to view. There is also no kill switch to kill the loading after waiting for over a minute. Have to off n on my iPhone in order to kill your M1 app and post my review here. This is not my first attempt and am pretty cheesed off that the M1 telco bill NEVER gets loaded to view in its very own app, while other utilities service provider pdf bills can be seen easily. What is the point if I gave to try retrieving my e-bill to view my fibre broadband renewal date which is not even available in my account summary. M1 only displays the hp contract expiry date. Incomplete account details. Disappointing for a telco.

Developer Response ,

Hi chucklesette, we're glad the issue is resolved. Thank you for the great app review. - Sam


GeorgeSim ,

Lousy cheap app that doesn’t work

Sunperks redemption doesn’t work. View bill doesn’t work. Data usage is not accurate. Manage services function just takes you in circles. Simple thing like checking our various mobile plans is not available. And all these problems have been there since 2 years ago when I first downloaded this app. And every update is the same. Cheap telco makes cheap app.

Update: to the Developers, perhaps you would like to really pay attention to the numerous negative feedback you’ve received on the reviews. Honestly it’s embarrassing to have a national telco have so many bad reviews on the App Store. I don’t need to send you the error message coz there isn’t one. The app just keeps buffering forever when I try to retrieve my bill or redeem sunperks. It’s been this way since 2 years ago and every update doesn’t resolve it. Listen to the feedback and make the changes lest your customers make the change in telco choice.

Developer Response ,

Hi GeorgeSim, it seems you may have login with Service ID instead of M1 ID. Allow us to share Service ID (mobile number) and password login enables you to access specified service only. While M1 ID (email address) login enables you to manage all your M1 services registered under your NRIC. If you are login via M1 ID, you will not be prompted on login again for view bill as well as redemption of services. If issue persists, please engage us at https://www.m1.com.sg/ for us to check further on this. Type "Chat with agent" in the blue bubble. Live Chat is available from 9am - 9pm daily for us to look into this further. Thank you - Sam

App Privacy

The developer, M1 Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

More By This Developer

My M1+
Business
M1 Prepaid
Utilities
Maxx - Data to the Maxx!
Utilities
M1 E-load
Utilities

You Might Also Like

SP: Rethink Green
Utilities
My SIMBA
Utilities
ScamShield
Utilities
SingPost Mobile
Utilities
My Singtel app
Utilities
giga! Best Telco in an App
Utilities