My M1 4+

My dark mode on iOS is turned off.
On the M1 app, all my other M1 accounts (fibre broadband, home fixed voice, mobile broadband) have a light theme background appearance.
But when my SIM Only mobile line is selected, it has a black and dark background theme appearance. I was informed that only retired mobile plans have a light appearance and new plans from the current offering have a dark appearance, this cannot he customized or changed.
This causes an inconsistency in my overall M1 app and iOS user experience. The change in background colour is very startling when I toggle between my M1 accounts. Can we not do this and have some consistency in the background? How about all M1 accounts to follow the iOS dark mode on/off? Thanks

Hi Clement T., thank you for sharing your thoughts with us. Your feedback will be important for our future app improvement efforts - Sam

Revising my review from 1* to 4* thanks to M1 Developer, Sam’s response. I re-log in to M1 app using email ID instead of hp # and am able to view all my services (fibre, hp & landline), and retrieve my e-bill in pdf. App has a deficiency when logged in with hp # as user ID that it will only show the hp # services. Very weird that all services are not consolidated to respond in same manner as email as user ID, nor is customer prompted at log-in screen to use email user ID to view all services to manage user expectations. I guess this explains why e-bill can’t be displayed when log-in using hp # as user ID.

Thank you to Sam for your advice and help. You solved my problem and I can now see my e-bill using M1 app.
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Keeps turning and turning and turning.., it’s your own M1 app and it can lt even load its customer e-bill to view. There is also no kill switch to kill the loading after waiting for over a minute. Have to off n on my iPhone in order to kill your M1 app and post my review here. This is not my first attempt and am pretty cheesed off that the M1 telco bill NEVER gets loaded to view in its very own app, while other utilities service provider pdf bills can be seen easily. What is the point if I gave to try retrieving my e-bill to view my fibre broadband renewal date which is not even available in my account summary. M1 only displays the hp contract expiry date. Incomplete account details. Disappointing for a telco.

Hi chucklesette, we're glad the issue is resolved. Thank you for the great app review. - Sam

Sunperks redemption doesn’t work. View bill doesn’t work. Data usage is not accurate. Manage services function just takes you in circles. Simple thing like checking our various mobile plans is not available. And all these problems have been there since 2 years ago when I first downloaded this app. And every update is the same. Cheap telco makes cheap app.

Update: to the Developers, perhaps you would like to really pay attention to the numerous negative feedback you’ve received on the reviews. Honestly it’s embarrassing to have a national telco have so many bad reviews on the App Store. I don’t need to send you the error message coz there isn’t one. The app just keeps buffering forever when I try to retrieve my bill or redeem sunperks. It’s been this way since 2 years ago and every update doesn’t resolve it. Listen to the feedback and make the changes lest your customers make the change in telco choice.

Hi GeorgeSim, it seems you may have login with Service ID instead of M1 ID. Allow us to share Service ID (mobile number) and password login enables you to access specified service only. While M1 ID (email address) login enables you to manage all your M1 services registered under your NRIC. If you are login via M1 ID, you will not be prompted on login again for view bill as well as redemption of services. If issue persists, please engage us at https://www.m1.com.sg/ for us to check further on this. Type "Chat with agent" in the blue bubble. Live Chat is available from 9am - 9pm daily for us to look into this further. Thank you - Sam