I've had this app for several months now, and just like the ONG mobile site, I am unable to use it to pay due to an inability to scroll down and select the button to continue and enter payment info. I always reach the point of selecting debit or credit card, but am never able to access anything further. Two stars because the information it provides in the way of usage charts and bill totals is fine, but I don't see any real reason to have this when I am forced to log on to a desktop/laptop in order to pay my bill anyway. Hope to see a fix someday, but I'm not betting on it.

I don’t know if they look at these reviews or not, but it is rather annoying having to re-enter my information every time I use the app. Even after checking “Remember me,” it in-fact does not remember me and I have re-enter my password. If a fingerprint or Face ID feature was added like every other utility app has, that would be awesome

Yes if you want to make a credit card payment it will take you third-party site… But if you enter your bank account information and have it saved as the future payment option, this app works perfect. Made my payment in seconds.The website was down (always an issue there) so this will be my go to going forward.

I have been waiting for three days for them to reconnect my service and they are just excuses, they call and one of them doesn't answer the calls and they don't even come to the house and I know it's my fault for not paying on time because I forgot, I'm busy and it can happen to anyone, but I think they should be more responsible with the service because it is needed, because they are very active when it comes to collecting money.