I recently moved to Utah from California. I had Blue Cross and Blue Shield in California. I like to stay with the “blues” because they’re the biggest and offer the best customer service, at least for Medicare participants.I rated this app a 4, but for what it does it’s a 5. For me to mark as a 5, I would love to see more links (for those of us that wish to research more about our specific situation.) For example, a link to forms we might need; being able to add an authorized user to access info; a downloadable SEARCHABLE RX Formulary that provided drug tiers, Costs, or alternatives; links to other plan Benefits websites such as Dental, Vision, Silver&Fit, Etc. Note: some of these suggestions may already be available on this app. But if so, they are difficult to find. Perhaps some easier searchability would help. Luckily, their customer service is awesome!!

First off, this app never opens on the first try. It just pulls up a Regence splashscreen and nothing more. Doesn't move no matter how long I wait. Upon force closing and reopening the app, it typically works, but only if you sit there and wait for it to log in - you can't switch to another app while it's logging in, which always takes a while, or you're right back to being stuck at the Regence screen.It used to be there was a lovely list of recent claims that showed the amount owed to the right of each one. A few months ago, the app updated, and that is no longer the case. It still shows a list of recent claims, but you have to go into each one of them in order to see any details. This is simply horrible, because I have to spend a lot of time manually going through my many claims to make sure everything is okay with each one. No more quick scroll to see if any of the amounts owed are higher than they should be. PLEASE bring the old layout back. This new version is serious crap.

I downloaded based on the star rating, expecting be able to have easy mobile access to find providers and pharmacies in my network. I wanted this feature specifically for my adult daughter, who is still on my insurance, but lives away from home for school. She doesn't live in an area where our main network providers are, so I wanted her to be able to easily find "preferred" providers in her area. This is not an actual feature that works on this garbage app. What is the point of the app without these convenient mobile features for use when you're away from home? And more importantly, who in the world is giving four and five star ratings for an app that is basically worthless when you're away from home? Isn't that what mobile apps are for? Do better, Regence. You collect enough of our hard earned money that you should be able to provide better mobile access to tools we would actually be able to use.

It’s near impossible to use the find doctor function (the main reasons people would use this app.) It sends you to an endless loop of logging in, once you manage to get to the find a doctor section you’ll be stuck loading the page again every time you apply each filter, and there’s no option to email any providers. And, no joke, the app is just the mobile website with a different colored border.You’d figure a company this size could spend a little extra for an actually functioning app. Skip the app all together and just call your insurance themselves to find a provider, since the 15-40 minute wait time will still be quicker and less frustrating.