We got the lock for our rental property and were so glad to see you only need a ruler and a Phillips head screw driver to install it! It seemed to need a larger hole in the door for installation so perplexed since it’s a metal door- we called a locksmith who knew to tell us that there’s a component you remove so the lock fits any door hole even an older metal one. Now I will know when ever people are entering our property. It’s like a built in guard dog that only needs fresh batteries for food. I loved how it tells me remotely that the thumb lock was locked by the keypad or not... the moment it’s unlocked I am notified. Very nice features! 100 different codes are programmable, so you can assign the codes to specific guests to start and end date - what hour it will and will not work for them to enter. The day and hour to work and when to end. I assign 4 numbers pertinent to my guests, they effortlessly remember, never the same 4 numbers so they’re stored -so I know specifically who is entering without a camera needed by their codes only assigned to them. Schlage Encode is a smart and convenient, easy to install, easy to use WIFI locking system that has provided me now years of locking my property securely from far away and such a great piece of mind!

I own an airbnb and and decided I needed a smart lock. I started with Kwikset as it saved us some money over the Schlage. It worked when it worked. I called tech support a bunch of times as it was alway dropping the wifi connection. They always said it was our wifi. I replaced the whole wifi router and added extenders in an 1100 sq foot house. It still failed and Kwikset never took responsibility. So I bought the Schlage. I have had it about a year and a half now. It just works!! Always!! I have another product that sends messages customers and also sends new lock codes to the Schlage lock that is unique for each customer. A couple of times I thought that software or the Schlage had failed. It turned out it was all me. The codes sent let guest check in on a certain day at a certain time. If I tell the guest they can check in early I have to remember to adjust the check in time. So the failure was me! I would say it’s the most reliable “smart” equipment I have ever owned and has relieved a lot of stress. In the end much less expense than the Kwikset.

I have a rental property where I installed the lock. I hired a locksmith to do the installation and he had to buy a special adaptor for my door. But then after it was installed, it took 24 hours to start working. I called my internet provider to add the 2G issue as it does not work on 5G. I live out of state. It worked well for about a month. Then it notified me that it lost connection. I called Schlage customer service on a Saturday. They are not open weekends. I called them Monday. They told me to log out and unistall the app to reset it. I installed it and logged back in. That did not fix the issue. After over week, my app is unable to re-connect to my lock remotely. The old codes I put it still work, except the temporary ones. I am unable to record the history of activity, add new codes, unlock and lock it, etc. I realize only after I bought this lock, that I cannot use it remotely. I have to physically be there to reset the app if it gets disconnected. That is a gamechanger and an expensive mistake. I pray Schlage adds this essential feature to their product so that I can keep using this lock. Then it would get 5 stars. Otherwise I will have to go back to my old lock which was unfortunately more reliable than this "smart lock."

The latest change that was rolled out changed the entire user experience. Please add back in the old view. The older UX was much easier and quicker to use. By far! I used to be able to open the app and with one click I could see the history of the first lock, and easily get to other locks and their history. Now it’s all in one view, which as nice as it is, it is incredibly inefficient. I now have to look very closely and make sure I click in a very tiny part of the screen to pull up a pop up menu (the three dots are so tiny, I often have to click multiple times to actually get the menu to pop up) and then very closely look to find the history of that lock and click in a tiny area of the screen. The battery view is also extremely tiny and no longer displays the percentage left - I have to click to view it and it is in a very tiny font compared to before. Also, the different views (ie History) have a much longer buffering time than it used to. Also, “Managing” the lock is right next to “Delete” to lock, which is scary. Deleting the lock used to be in an area away from all other menus, as it should be for security. Please fix to be user friendly! You guys could have added a “global” view without making a mess of things like this update did.