Guardian® Dental & Vision

Name: Guardian® Dental & Vision
Rating: 4.6 (34342 reviews)
Author: Guardian Life Insurance Company of America

Find providers and get ID Card

Free · Designed for iPad

34K Ratings
Ages

4+
Years
Category

Medical
Developer

Guardian Life Insurance Company of America
Language

EN
English
Size

160.7
MB

Easily access your Guardian Dental and Vision benefit information. - Find a Provider: Search for participating dental or vision providers by name or location - ID cards: View, download/add to Apple wallet or email your Dental and Vision ID cards. Use when making an appointment or at your next visit. - NEW View Dental benefit plan information - NEW View Dental claims status and history

Ratings & Reviews

4.6

out of 5

34K Ratings

Doesn’t work with Apple Wallet
05/02/2023

ChongoMomo
Updated: Looks like somebody fixed the issue. Whenever I try to add my ID card to Apple wallet I get the error “We’re sorry. Something went wrong. Please try again later”. i’ve uninstalled and reinstalled the app. I’ve also tried to log out and log in again. Nothing seems to work.
Doesn’t work with Apple Wallet
05/02/2023

ChongoMomo

Updated: Looks like somebody fixed the issue. Whenever I try to add my ID card to Apple wallet I get the error “We’re sorry. Something went wrong. Please try again later”. i’ve uninstalled and reinstalled the app. I’ve also tried to log out and log in again. Nothing seems to work.
Initial experience
02/14/2023

CalvinTy
I have a new dental plan that began this month with Guardian Direct and set up my account online today. Then I saw the website mentioning how iPhone users can “add your Dental ID card to your Apple wallet…” so I went to my iPhone and searched for Guardian Direct app and I see several variations depending on whether you are a provider, have dental/vision plan, or if you have life insurance plan. I chose this app and I immediately spied after I pressed on “View ID” then the app asks for “User ID” while website asked for my email address. This didn’t work so I pressed on “trouble logging in?” link. I pressed on “Forget User ID” (knowing that isn’t the case), and it asked for my email address. Next screen it says “We are sorry, but your access has been suspended…”. I panicked and went back to website and I still have no problems with website (even logging out and back in). This implies multiple issues with sync’ing between website and app.
Initial experience
02/14/2023

CalvinTy

I have a new dental plan that began this month with Guardian Direct and set up my account online today. Then I saw the website mentioning how iPhone users can “add your Dental ID card to your Apple wallet…” so I went to my iPhone and searched for Guardian Direct app and I see several variations depending on whether you are a provider, have dental/vision plan, or if you have life insurance plan. I chose this app and I immediately spied after I pressed on “View ID” then the app asks for “User ID” while website asked for my email address. This didn’t work so I pressed on “trouble logging in?” link. I pressed on “Forget User ID” (knowing that isn’t the case), and it asked for my email address. Next screen it says “We are sorry, but your access has been suspended…”. I panicked and went back to website and I still have no problems with website (even logging out and back in). This implies multiple issues with sync’ing between website and app.
The worst
05/02/2021

747282818sjdjdj
This app doesn’t work for customers covered through Cover CA. Also, there are dentists in there network that are out of business. I’ve been paying for months and when I needed to see a dentist, it turned out they had closed a long ago. Then I tried updating to a different dentist in the Guardian network and they didn’t have a working phone number or email address. I’m really worried about my teeth and I’m not able to see a dentist because Guardian keeps offering closed offices to me. Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.
The worst
05/02/2021

747282818sjdjdj

This app doesn’t work for customers covered through Cover CA. Also, there are dentists in there network that are out of business. I’ve been paying for months and when I needed to see a dentist, it turned out they had closed a long ago. Then I tried updating to a different dentist in the Guardian network and they didn’t have a working phone number or email address. I’m really worried about my teeth and I’m not able to see a dentist because Guardian keeps offering closed offices to me. Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.
Device Passcode
09/20/2024

nixlepixy
I downloaded this app, and I can’t type in my login info and it displays a message that I would need a Device Passcode with this app?!What is this? If this is some additional software or hardware- why is this not mentioned prior to downloading the app???I went to the website, and the only way to get help is by phone - no email option! Not everyone can take time during their work time to call - and their chat doesn’t even chat (just limited help options from a preset help menu - there is no one to chat to).So far, this app is not useful - I couldn’t even register via that way - I had to go through the main website and I still had to call them to get registered and wasted my lunch time doing this!
Device Passcode
09/20/2024

nixlepixy

I downloaded this app, and I can’t type in my login info and it displays a message that I would need a Device Passcode with this app?!What is this? If this is some additional software or hardware- why is this not mentioned prior to downloading the app???I went to the website, and the only way to get help is by phone - no email option! Not everyone can take time during their work time to call - and their chat doesn’t even chat (just limited help options from a preset help menu - there is no one to chat to).So far, this app is not useful - I couldn’t even register via that way - I had to go through the main website and I still had to call them to get registered and wasted my lunch time doing this!

Thanks for being a Guardian customer! We're always working to make the app better so you & your family get the most out of your dental plan. Get the latest update so you can: - Bug fixes

Version 7.16.1

Dec 5

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics