Would be nice to be able to pay for multiple units at the same time

I got a storage unit a couple weeks ago and the app has never allowed me to open the gate. The staff at the storage company office are not able to troubleshoot this problem. What can be done to fix this issue? I’ve signed off and back on the app and that does not fix the issue. I’ve deleted the app and re-added it and that has not fixed the issue.

First the good: the Bluetooth feature for opening gates works pretty well. Now the god awful: payments, invoicing, and payment history are all an absolute disaster. When I enter my credit card information and select the auto payment feature the app will not save the credit card info; sometimes it will say “saved” but then when I reopen the app it will show that there is no payment info saved. Other times it will just immediately say “Failed to update auto payment. Please try again.” The app will sometimes show “auto payment active” without having a credit card on file, and other times will show that a payment is overdue with a balance of $0. The “payment history” tab on the app says “You don’t have any invoices for this store” despite the fact that the “invoice history” tabs will show that prior invoices have been paid. Earlier this year the company threatened a lien on me of my units despite being told that auto payment was all good to go. At the time I suspected the employee who set up the account had made a mistake, but I now think that maybe he’d done it correctly and their software system choked; based on the app I believe it was likely the latter. Anyone who understands the laws around mini storage knows that the company can seize and auction off your property if you miss a payment and don’t make your account current within a couple of months. The horrific reality about this app and the underlying billing process is that there is a very real scenario where a customer does everything right, in good faith, but the payment doesn’t go through due to a problem with the company’s software…and the customer loses their storage contents when a lien is placed and the property is sold at auction. Even just today I checked the status of my units and it said both “Autopay Active” and “Overdue” simultaneously; in other words, they claim that autopay is active but they haven’t taken payment and my account is in arrears! I manually entered payment information and selected the option to pay current month AND next month as well, so I could have a safety margin…and the app then ignored my instructions and only charged the current month. At BEST this app is an embarrassment; at worst it could lead to a customer losing their property through no fault of their own.

I love being able to pay my bill and open the gate from my phone. Great feature!