NBT Bank

Name: NBT Bank
Rating: 4.7 (36394 reviews)
Author: NBT Bancorp, Inc.

Finance

Free

36K Ratings
Ages

4+
Years
Category

Finance
Developer

NBT Bancorp, Inc.
Language

EN
+ 1 More
Size

96.5
MB

NBT Bank Focused on What Matters. Our Mobile Banking app provides you with the convenience of managing your personal or business finances anytime, anywhere from your iOS device. GETTING STARTED Enrolling in Mobile Banking is easy! Simply download the app and click the “Register” icon on the main screen. If you are a business customer, please visit your local branch for more information or to enroll. FEATURES • View account balances • View recent transactions • Transfer funds between your NBT accounts and accounts held at other financial institutions• Pay bills • Add, Edit, Delete Bill Pay Payees • View and modify future scheduled Bill Payments • View recently processed Bill Payments • Send and receive money to friends, family, and others with just their email address or phone number • Deposit a check with Mobile Deposit • Locate ATMs or Bank Offices by city, state, zip code or use of your device’s Geo-Locator • Open an account • Make a loan payment • Setup more than 20 real-time account alerts • View up to 7 years’ worth of check and deposit images • Enroll in biometric authentication to sign in quickly and easily. • Enroll in Fast Balances to see current balances without logging in. • Contact our Call Center for Customer Service assistance by phone or e-mail Business Only Features Business Only Features • Initiate and approve ACH & Wire transactions • Access Positive Pay / ACH Reporting ABOUT NBT Bank is an independent community bank based in Norwich, N.Y. We offer personal banking, business banking and wealth management services across locations in seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. More information about NBT is available online at www.nbtbank.com. Member FDIC. CONTACT For assistance, please contact 1.800.NBT.BANK (1.800.628.2265) or customerservice@nbtbank.com. SECURITY When it comes to protecting your personal or business finances you can never be too careful. For tips and additional information on how to use Mobile Banking safely and securely, visit: https://www.nbtbank.com/Personal/Customer-Support/Fraud-Information-Center Access to your personal or business accounts is available through use of this single Mobile Banking. NBT Bank Mobile Banking is FREE to all NBT customers. Mobile Carrier standard data and message fees may apply. Use of the Mobile Banking app and any of its features demonstrates understanding and consent of the NBT Online and Mobile Banking Terms and Conditions. Member FDIC

Ratings & Reviews

4.7

out of 5

36K Ratings

Grateful
01/11/2023

Newdy 73
I try to keep my finances in check and not overspend but sometimes mistakes happen…not sure if it’s cause I’m a new costumer or not but there seems to be a little leeway on funds entering and exiting my old bank the backwards “Community” they are would be consistent now only using a select few stores u would think debits would hit fairly consistent yet it would b anywhere from 12hrs to 12 days sometimes before registering and banking on the few hrs I haven’t balanced my account like the old days when ya had to lol in years so I’d b off time to time and them barstards would charge me an overdraft sometimes before the actual debit!! So like I said I hope it’s not because I’m new and NBT will also do the same but thus far I love NBT and plan to buy my second forever home in life and plan to use them for that as well! Ty for the exceptional service NBT

Developer Response
We appreciate the positive feedback - thank you for sharing!
Grateful
01/11/2023

Newdy 73

I try to keep my finances in check and not overspend but sometimes mistakes happen…not sure if it’s cause I’m a new costumer or not but there seems to be a little leeway on funds entering and exiting my old bank the backwards “Community” they are would be consistent now only using a select few stores u would think debits would hit fairly consistent yet it would b anywhere from 12hrs to 12 days sometimes before registering and banking on the few hrs I haven’t balanced my account like the old days when ya had to lol in years so I’d b off time to time and them barstards would charge me an overdraft sometimes before the actual debit!! So like I said I hope it’s not because I’m new and NBT will also do the same but thus far I love NBT and plan to buy my second forever home in life and plan to use them for that as well! Ty for the exceptional service NBT
Developer Response 01/13/2023
We appreciate the positive feedback - thank you for sharing!
If i could give no stars i would, Horrible App!
11/24/2020

Dominic Sims
I’ve been with NBT for a little over two years now and about two months ago they shipped out a new overhaul of their app. I was super happy when it came out cause the old version of the app was absolutely awful. But after about two months of using this new version I’m starting to realize it’s just as terrible. Same glitches, same errors and they rarely get fixed. Now i like NBT Bank as a whole but every time i use this app i wonder why I’m still with them. I want to leave this bank based solely off of the mobile banking and how much of a headache it is. At least three times a week when i try to access the app it tells me i have the wrong password, which i don't cause the password is saved into my phone. What ends up happening is my account gets locked out and i have to call customer service to get it unlocked and if it happens on the weekend i have to wait till Monday to be able to get it unlocked. Please NBT fix your app and your system cause it does not work!

Developer Response
We're sorry to hear you're not enjoying the digital banking update! Please send an email to NBTcares@nbtbank.com - we would be happy to address any concern you may have. We appreciate any feedback received from customers like yourself as it gives us an opportunity to improve our user experience.
If i could give no stars i would, Horrible App!
11/24/2020

Dominic Sims

I’ve been with NBT for a little over two years now and about two months ago they shipped out a new overhaul of their app. I was super happy when it came out cause the old version of the app was absolutely awful. But after about two months of using this new version I’m starting to realize it’s just as terrible. Same glitches, same errors and they rarely get fixed. Now i like NBT Bank as a whole but every time i use this app i wonder why I’m still with them. I want to leave this bank based solely off of the mobile banking and how much of a headache it is. At least three times a week when i try to access the app it tells me i have the wrong password, which i don't cause the password is saved into my phone. What ends up happening is my account gets locked out and i have to call customer service to get it unlocked and if it happens on the weekend i have to wait till Monday to be able to get it unlocked. Please NBT fix your app and your system cause it does not work!
Developer Response 11/30/2020
We're sorry to hear you're not enjoying the digital banking update! Please send an email to NBTcares@nbtbank.com - we would be happy to address any concern you may have. We appreciate any feedback received from customers like yourself as it gives us an opportunity to improve our user experience.
Poor excuse for a banking app
12/29/2023

Jay idk
Compared to the website this app is objectively not good, constant connection problems, half the time the app gives an unexplained error when I try to simply log in. Transactions constantly appearing days late even though on the website the appear almost instantly, limited accessibility options and not even showing the finer details of transactions is not okay for an app on which I’m suppose to manage my finances on. 5 year member and user of the app too just so people don’t think I’m blindly giving un constructive criticism. Further more the Face ID never functions as intended, depositing checks with the application results in almost a weeks delay for the funds to actually appear and consistently there is a bug where if you log in, then close the application within 5 minutes of logging in you are unable to log in once again for about 24 hours. Not excusable at all for a multi million dollar bank corporation.

Developer Response
We appreciate you taking the time to share your honest feedback. We would love the opportunity to further discuss your concerns. To get started, please email us at NBTCares@nbtbank.com.
Poor excuse for a banking app
12/29/2023

Jay idk

Compared to the website this app is objectively not good, constant connection problems, half the time the app gives an unexplained error when I try to simply log in. Transactions constantly appearing days late even though on the website the appear almost instantly, limited accessibility options and not even showing the finer details of transactions is not okay for an app on which I’m suppose to manage my finances on. 5 year member and user of the app too just so people don’t think I’m blindly giving un constructive criticism. Further more the Face ID never functions as intended, depositing checks with the application results in almost a weeks delay for the funds to actually appear and consistently there is a bug where if you log in, then close the application within 5 minutes of logging in you are unable to log in once again for about 24 hours. Not excusable at all for a multi million dollar bank corporation.
Developer Response 01/04/2024
We appreciate you taking the time to share your honest feedback. We would love the opportunity to further discuss your concerns. To get started, please email us at NBTCares@nbtbank.com.
Terrible bank with awful policies. Don’t use if you want your money.
12/03/2024

BK777
I recently opened an account with this bank. Long story short my account has been open for more than 30 days and they are still holding my money for 9 business days. The deposited check has been cleared as I can’t cancel the check and they said I was unable to close my account. So they are holding a large amount of my money for a week and a half. They said they might be able to make all if it or some of it available at the branch and someone denied it. I understand policy but being it’s over 30 days now and not a new account, the check is already cleared, so it’s not a question of is the check real or not. The fact I was left with no money over the holidays and the first of the months has cost me hundreds of dollars and marked up my credit with late payments. I’ll be taking every penny out of this bank as soon a possible.
Terrible bank with awful policies. Don’t use if you want your money.
12/03/2024

BK777

I recently opened an account with this bank. Long story short my account has been open for more than 30 days and they are still holding my money for 9 business days. The deposited check has been cleared as I can’t cancel the check and they said I was unable to close my account. So they are holding a large amount of my money for a week and a half. They said they might be able to make all if it or some of it available at the branch and someone denied it. I understand policy but being it’s over 30 days now and not a new account, the check is already cleared, so it’s not a question of is the check real or not. The fact I was left with no money over the holidays and the first of the months has cost me hundreds of dollars and marked up my credit with late payments. I’ll be taking every penny out of this bank as soon a possible.

This update includes minor bug fixes and enhancements.

Version 25.1.1

12/11/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics