I like this app. Simply because I can see all of my prescriptions as well as renew and refill under one roof. You can now see just how much you owe per prescription on the app which is very helpful.What I do want to see added is how much total I would owe for that. Sometimes I have a bulk order of prescriptions that I refill at once. And not everything is $0 co-pay. So if more than one prescription has a co-pay it would be smart if Giant Eagle could put in just how much the patient would have to pay total.And it would be even better if a patient is able to pay online. For me this would be convenient because transportation is limited to me. Not always can I get to the pharmacy in person to pay and pick up. I have been relying on my sister to pick up my stuff for me. And I were several times where my card will not go through for whatever reason and she would have to pay on my behalf. If you’re able to pay for groceries on the Giant Eagle Grocery app this should not be any different. I can’t tell you how convenient it is to be able to pay for groceries online and have my sister pick it up for me. So if giant eagle can put it in an online payment system for their pharmacy app that would make me really happy. I know and understand that some patients might not be able to pay for their prescriptions online for whatever reason. Especially if the co-pay is over $100. That being said for whatever reason if a patient cannot pay online it is the pharmacy‘s job to contact that patient chart them that The payment might be over $100 and that there is options to reduce that such as Good Rx. Good Rx is nice but only the pharmacy can activate the coupon for the patient. So if a patient is reliant on services like Good Rx and Pharmacy will still have to communicate with the patient over the phone or in person.

I gave this app 3 stars because I think it serves it's basic purposes. I can access my prescriptions and refill them when I need, which is the main purpose of the app. However, this app has a lot of issues and tweaks that need to be updated as well. I can see from their version history that they don't update this app much. Here are some things that need changed: 1. The app is sometimes laggy, as others have reported. 2. I can't delete people from my 'doctors' list because it says they prescribe me a current active prescription, even though they don't. 3. Having to hide/unhide your own prescriptions is annoying and the system doesn't sync well with active vs inactive prescriptions well. 4. I can't ungrant someone acesss from managing my profile. 5. The app just looks outdated and there's just a lot of unnecessary errors or inconveniences that just shouldn't be there. They need to update the look and mainly the overall prescription look/functionality. If you don't fix these things then consumers will go to someone who has a better app, which there are some companies that do.

I’ve had problems with this app from the start. Some of my medications disappear before they should. I have two medications that never let me order the refill, it tells me I need a new prescription every time and then I have to call in every month. I’ve still used this app for a long time even with the problems but all of a sudden I can’t log in. This has happened before several times and I just ended up making a new password and then it would work. But now it’s saying it doesn’t recognize my email address to reset my password. And yes, I tried making a brew account and it tells me my email address is already on file but the same email address is “not found” to reset the password. And yes, I uninstalled the app and downloaded it again.

It works. Just not well. It does what it needs to eventually but you have to get used to quirks it has. It is slow to load my meds list (I do have a lot of meds), sometimes it will tell me it can’t process a refill when it has and it always tells me that a refill will be processed after they get it approved by my doctor. My wish list: Being able to put things on auto refill, being able to fill prescriptions that are on hold and to be able to print med lists and med expense list.