I like the app to see my driving discount to be applied to my next auto insurance, but it should have several improvements. The hard brakes are too sensitive. The distracted driving is also not accurate as if you go through construction areas it counts as an event, as you have to wiggle through the area, and it looks like you aren’t paying attention? Also lane changes due to minor construction also count as distraction events. So it takes a big hit on your score, then keeps your score lower… as it won’t allow you to improve to a higher score. So the discount is lower than it should or could have been. Also my wife’s car only was driven 706 miles in a year, so it should be given a discount for low mileage? Even without her doing the application, on her car as she doesn’t drive enough. I will keep it on my phone after the term is up, for payment options etc. the payment options need to be improved so you can do multiple payment card options for your total due, but you would have to be able to make a payment for less than payment in full so the first payment could be made, then the second one could be done, for payment in full.

AAA was called for a flat tire on a Sunday after I had visited a friend in a nursing home. It was a Sunday morning right after church and it did take them a long time to get there as they were very busy. After they arrived and were changing my tire, I had a painful event which might have been a heart attack or a stroke but at the time I did not know that those could be verified with a blood test, so did not go to the hospital as had had five hours of heart testing at cardiologists office I just did not have the energy for the emergency room. 911 sent emergency vehicle with paramedic and EMT but Hatch Towing stayed with me until I wasOK and could drive home. They followed me home to be sure I got there all right. Wasn’t that far her beyond their duties? They were so appreciated as is your company because of the excellent service I have gotten from AAA. Thank you for being a great company. Texas hugs

So my dad was driving a car that had issues and was told to test drive it at highway speeds. He did that but the car broke down and he was forced to coast the car over on the side of the highway he calls me to get a tow because he had already used all of his and the car wouldn’t turn back on so he was stranded in the cold on a Thursday night. I call them get them the info and called a few times to make sure the had a good location. The told me they’d be there around 8:55 and it was 8:20. I found my dad on the highway before them because I had to be there and waited with him. So I then look on the app to see how far they are and it said he was close. I get a call from the auto place and they told me 15 minutes and it was 8:45 at the time. Well 30 minutes later we don’t see anyone come and we call back and the guy says the call was canceled. We have never canceled a tow emergency yet it’s happened to us twice. Basically we had to call again and make another and we sat on the side of the highway in a not so safe location for 2 and a half hours till we finally got help. They also moved it to high priority!! Worst service ever

Started using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature.