Pros: love how fast and easy it is to change plans. I travel a lot so upgrading/downgrading my plan to accommodate for that is easy. Despite still being in beta for iPhone, they are clearly still supporting it. Since launch they’ve made good on their promises to add features like WiFi calling, iMessage etc. features that weren’t available for launch are now rolled out. I had an issue when in New Zealand where I couldn’t connect to any data service. A call to support helped me reconnect to the local network, and I had great LTE speeds all over the country, as good as if I had a local SIM card. Cons: I live in Seattle and it’s frustrating how often service will just drop. Out of nowhere about once a day my service will go from LTE to Google Edge, a bare minimum emergency mode. Or display full LTE but I can’t actually load anything. This problem usually clears itself up in 3-5 minutes but still, frustrating. Also, Google Fi supports 5G. The iPhone mini supports 5G. Still no actual 5G. But as mentioned above I'm confident it is on the way, provided they keep supporting like they are. Overall I’m pretty happy with the service, but it’s frustrating how it’s advertised as beta for iPhones but we still pay full price for packages with features that just aren’t available. But at the end of the day it’s one of the most affordable phone plan services, and the T-Mobile service it piggybacks off of is surprisingly effective in places that I didn’t think T-Mobile would reach out it. I just hope they keep ironing out the bugs and work faster on better iPhone support.

The reason I chose google FI was because I need international access in and outside of America. While after several month trails it disappointed me for the following reasons: - it will re-active your account automatically and I failed to notice that. Cuz they won’t inform you. Then I was charged with 0 service for 4 months; - if you stayed outside the US for a long time, it will stop your data roaming and you can’t even call or receive calls. That was also my case. And after 8 months when I came back to the US, I noticed that I couldn’t call or receive calls. But still I’m fully charged. - I finally got time to chat with the support group and ask for refund for the 0 service months, they just refused and said that my account was active. Then I insisted that I only called successfully twice during the past 8 months, they started troubleshooting and tell me how to re-install the app. While it do solved my issues and I could finally call after 8 months (this is also another surprise for me that the app could affect your SIM card service). And that’s it. No comfort/apologies/credit on having 0 service for months with full charges. And it makes me feel like it’s my fault to not contacting them and all the bad experiences are resulting from myself. - I’ll definitely delete my account and switch to other mobile vendors as google Fi really give me bad impression on it’s service and it’s customer support. Cold and ruthless.

Regardless of how much you spend monthly, there is no such thing as “Unlimited” data on Google Fi. I spend $57 a month for the “Unlimited Plus” plan which caps me at 50GB of data usage every month and drops speeds down from 5G to 2G. That was very clear when I bought the service. What they don’t tell you, is even though they already penalize you for going over the limit by throttling the speeds, whatever you used the month prior also carries over to the next month. The 2G speeds are utterly horrendous - can’t open a webpage bc the data drops, applications take forever to load anything, watching videos are out of the question, and sending or receiving MMS/picture messages take 5-10 minutes to download or send or just times out. Awful customer service who tells you anyone higher up than the standard representative is in a meeting at 8:30pm PST where they’re supposedly located in California. Google does not have their own customer service and instead sends it out to 3rd party, leaving you with no way to actually contact Google or anyone who can really do anything for you. A greedy Multi Trillion dollar corporation who gets away with essentially double dipping into their customers pockets and forcing them to speak with people who don’t work for them. If you’re even slightly considering buying into this service, I’d tell you to go literally anywhere else. Cannot wait to go back and pay Verizon prices at least I get customer support and a truly unlimited experience.

I signed up for Google Fi with high hopes, but my experience has been nothing short of frustrating. The coverage in my area is incredibly disappointing, with frequent slow data speeds. Even in areas where I should have a strong signal, I often struggle to use high-speed data. It's incredibly frustrating to pay for a service that consistently fails to deliver.To make matters worse, their customer service is equally disappointing. I’ve got my prepaid SIM, and continued them to activate the service, the agent went with me through the activation process and advised me to add my credit card details to complete the activation, where I clearly mentioned that I have a prepaid SIM and I don't have to pay any extras, but the agent reported that I have to add my credit card details to complete the SIM activation, I ended up with paying extra 50$ for eSIM that I don't have to pay for. I've reached out multiple times regarding this issue and the coverage issues, but the responses I received were generic and unhelpful. It felt like they were not genuinely interested in addressing my concerns or finding a solution.I expected better from Google Fi, considering their reputation and the promises they make about seamless coverage. Unfortunately, my experience has been far from satisfactory. I hope they can improve their network reliability and customer service in the future, as it's essential for any telecommunications provider to prioritize these aspects.