SmartHQ

Name: SmartHQ
Rating: 4.6 (89570 reviews)
Author: HAIER US APPLIANCE SOLUTIONS, INC

Lifestyle

Free · Designed for iPad. Not verified for macOS.

90K Ratings
Age Rating

4+
Years
Chart

#62
Lifestyle
Developer

HAIER US APPLIANCE SOLUTIONS, INC
Language

EN
+ 2 More
Size

263.4
MB

Download SmartHQ today and unlock a world of connected convenience in your home! SmartHQ: Your Connected Home Command Center Effortlessly control your smart appliances from GE Appliances, Profile, Café, Monogram, Fisher & Paykel, and Haier – all in one app. KEY FEATURES: • REMOTE CONTROL – Monitor and control your appliances from anywhere, ensuring peace of mind and convenience. • STAY INFORMED - Receive timely notifications about your appliances, including alerts and updates. • SOFTWARE UPDATES - Keep your appliances running smoothly with the latest software updates and access new features as they become available. • PERSONALIZED EXPERIENCE - Create shortcuts for frequently used functions and download new appliance modes. • VOICE INTEGRATION – Add your appliances to Amazon Alexa and Google Home hubs for voice control. • MONITOR ENERGY & WATER USAGE - Gain insights into your appliance's energy and water consumption, helping you make informed choices. • ENHANCED COOKING EXPERIENCE - Generate cooking recipes using Flavorly AI. Monitor your oven's progress with the built-in camera and pair accessories such as smart cookware and probes. • CONVENIENT PRODUCT REGISTRATION - Register all your GE appliances, even non-Wi-Fi models, for quick access to manuals, specs, and support. • GET EXPERT HELP - Access the SmartHQ Assistant for answers to your appliance questions. • PROACTIVE SERVICE - Receive service alerts when your appliance needs attention and use the diagnostics tool to troubleshoot issues. • SCHEDULE SERVICE - Schedule a technician visit or access appliance support contact information. *Note: Features may vary depending on your appliance model and country of residence. REMOTE CONTROL REQUIREMENTS: Requires a compatible SmartHQ-enabled appliance or SmartHQ Connect module. SmartHQ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType. OPTIONAL APP PERMISSIONS: • Wi-Fi, and Bluetooth/BLE - Used for commissioning nearby appliances. • Notifications - Used for product updates and status notifications. • Camera/Media Files - Used for Flavorly Picture to Recipe feature. - To scan QR codes to add appliances. - To scan product barcodes and provide recipes. • Precise Location - Used for enabling Automation feature (i.e. Home/Away mode).

Ratings & Reviews

4.6

out of 5

90K Ratings

Was unsure at first…
08/06/2023
Kim n Doug
Tried to do some research on this product before purchase and found there wasn’t a lot available. I was very skeptical at first because all in one machine are not common, but after discussing with my wife we decided to make the purchase we have been using for approximately one month and all skepticism is gone! There is slight adjustment to what we were used to in laundry machines but it was a quick assimilation. The clothes are slightly damp after the dry cycle but we found this is no issue at all. Like the product description in a few seconds after shaking it out they are dry. The sealed unit and the slightly damp to touch state on removal (if you take them out immediately) we believe actually help! We are very big on our clothing smelling good and it is apparent that the process with the heat pump drying infuses the dryer sheet smells even more deeply into the fabrics. You have to stop the cycle after wash to add dryer sheet but is so worth it! At least double the atone strength!! All the bells and whistles are nice and the app is great. We are using about 25% less detergent and fabric softener by using the smart dispensers. (Have refilled detergent twice and softener once). ..it’s heavy, so you Glad I paid for installation. And can I say. Added SPACE!!!!!! Smaller house with laundry closet. With only the one machine we installed shelving on both sides! So much storage now!! Really love this machine. A WIN!!

Developer Response
Greetings! We are so happy to hear that you are loving your new combo appliance and its connectivity with the SmartHQ app. If any assistance is ever needed, feel free to reach back out to us. - Adrian@SmartHQ
Was unsure at first…
08/06/2023
Kim n Doug

Tried to do some research on this product before purchase and found there wasn’t a lot available. I was very skeptical at first because all in one machine are not common, but after discussing with my wife we decided to make the purchase we have been using for approximately one month and all skepticism is gone! There is slight adjustment to what we were used to in laundry machines but it was a quick assimilation. The clothes are slightly damp after the dry cycle but we found this is no issue at all. Like the product description in a few seconds after shaking it out they are dry. The sealed unit and the slightly damp to touch state on removal (if you take them out immediately) we believe actually help! We are very big on our clothing smelling good and it is apparent that the process with the heat pump drying infuses the dryer sheet smells even more deeply into the fabrics. You have to stop the cycle after wash to add dryer sheet but is so worth it! At least double the atone strength!! All the bells and whistles are nice and the app is great. We are using about 25% less detergent and fabric softener by using the smart dispensers. (Have refilled detergent twice and softener once). ..it’s heavy, so you Glad I paid for installation. And can I say. Added SPACE!!!!!! Smaller house with laundry closet. With only the one machine we installed shelving on both sides! So much storage now!! Really love this machine. A WIN!!
Developer Response 08/08/2023
Greetings! We are so happy to hear that you are loving your new combo appliance and its connectivity with the SmartHQ app. If any assistance is ever needed, feel free to reach back out to us. - Adrian@SmartHQ
Great app - tweaks would make it fantastic
11/24/2023
SSenkbeil
The SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting.
Great app - tweaks would make it fantastic
11/24/2023
SSenkbeil

The SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting.
Multi family house hold
04/10/2024
meagan425
This app is great! What would make it even better is for each member of the household to be able to create a profile on the app and then be able to pair their individual phones with the washing machine/app so everyone would know who’s laundry is washing/drying. For anyone having trouble with connecting their washer to WiFi (we have Xfinity) … we couldn’t get it to work at first which was really frustrating but then I happened to stumble across an Ad for Xfinity PODs which boost your WiFi strength in other rooms in your house and other floors in your house. You just plug them into a wall outlet and follow prompts on your phone to connect the POD to the WiFi. Our main WiFi is on the second floor, the POD is plugged in on the first floor but above where are washer is located in the basement. We have no choice but to have are washer in the basement. I can see how that would make it difficult for the WiFi to reach the basement. The Xfinity POD worked like a charm! Easy connection to WiFi every time! I’m sure other internet providers have their own devices to improve the strength of the WiFi through different rooms/floors of the house. Update on original review, top of review: A feature that would be a nice addition to the app would be to allow multiple people to be signed into the app at the same time. My husband and I just tested/figured out the other day that only one of us at a time can be logged into the app/washer because the other one then gets an email saying that they were bumped out. We have 5 people in our house doing laundry. It would be nice for them to know when it is done. I do think this app has great potential.

Developer Response
Hi there, we’re so thankful to have you in our GE Smart Appliances family and glad that you’re enjoying the SmartHQ app! Thank you for sharing your valuable feedback signing on with multiple users. We are sorry for any inconvenience this has caused for your family’s laundry routine. We are always striving to improve your experience and will be sure to share your experience with our development team for review. – If you haven’t yet, we think you would really enjoy connecting with our integrations to further simplify your routine! You can learn more about our exciting capabilities like hands-free voice control and Amazon Replenishment here: shorturl.at/mAHJ1. -- Thanks for taking the time to share your review. Keep in touch! -Eliza@SmartHQ
Multi family house hold
04/10/2024
meagan425

This app is great! What would make it even better is for each member of the household to be able to create a profile on the app and then be able to pair their individual phones with the washing machine/app so everyone would know who’s laundry is washing/drying. For anyone having trouble with connecting their washer to WiFi (we have Xfinity) … we couldn’t get it to work at first which was really frustrating but then I happened to stumble across an Ad for Xfinity PODs which boost your WiFi strength in other rooms in your house and other floors in your house. You just plug them into a wall outlet and follow prompts on your phone to connect the POD to the WiFi. Our main WiFi is on the second floor, the POD is plugged in on the first floor but above where are washer is located in the basement. We have no choice but to have are washer in the basement. I can see how that would make it difficult for the WiFi to reach the basement. The Xfinity POD worked like a charm! Easy connection to WiFi every time! I’m sure other internet providers have their own devices to improve the strength of the WiFi through different rooms/floors of the house. Update on original review, top of review: A feature that would be a nice addition to the app would be to allow multiple people to be signed into the app at the same time. My husband and I just tested/figured out the other day that only one of us at a time can be logged into the app/washer because the other one then gets an email saying that they were bumped out. We have 5 people in our house doing laundry. It would be nice for them to know when it is done. I do think this app has great potential.
Developer Response 07/26/2021
Hi there, we’re so thankful to have you in our GE Smart Appliances family and glad that you’re enjoying the SmartHQ app! Thank you for sharing your valuable feedback signing on with multiple users. We are sorry for any inconvenience this has caused for your family’s laundry routine. We are always striving to improve your experience and will be sure to share your experience with our development team for review. – If you haven’t yet, we think you would really enjoy connecting with our integrations to further simplify your routine! You can learn more about our exciting capabilities like hands-free voice control and Amazon Replenishment here: shorturl.at/mAHJ1. -- Thanks for taking the time to share your review. Keep in touch! -Eliza@SmartHQ
Like most others, I find the app almost worthless
09/02/2025
Dsb7159
Have a fridge, dishwasher, oven, and microwave all registered in the app. Dishwasher has had troubles staying connected (according to the app) but the dishwasher itself says it is connected. Also the options available to me initially when selecting custom cycle for dishwasher have changed several times!! (Silverware setting is currently gone, in the past the bottle jet option has disappeared and reappeared. NO ONE at GE or the stupid smart assistant ever have an answer why. Also one would think the ability to see real time fridge temp would be a basic feature, but guess what? No way to tell actual temp, they only display “set” temp. And most of all, the pop up for new features is incessantly alerting me even after I’ve reviewed the new features or said I don’t want to. God grief! It’s not that hard to program it to stop appearing after a decision is made. And I agree with the endless list of user reviews that are fed up with the ads!!!!! It just makes me less likely to recommend or buy another GE. It shows all you care about is sucking more money out of me, and not actually caring about making the app useful after I paid for “smart” appliances. Shame on you (former) GE.

Developer Response
Thank you for taking the time to leave a review. We're sorry to hear you've experienced issues with the app, and we'd like to help with your dishwasher's connection and options. Please contact our support team at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com. We will pass your feedback on the refrigerator's temperature, in-app notifications, and the advertisements along to our app design team. Sydney@SmartHQ
Like most others, I find the app almost worthless
09/02/2025
Dsb7159

Have a fridge, dishwasher, oven, and microwave all registered in the app. Dishwasher has had troubles staying connected (according to the app) but the dishwasher itself says it is connected. Also the options available to me initially when selecting custom cycle for dishwasher have changed several times!! (Silverware setting is currently gone, in the past the bottle jet option has disappeared and reappeared. NO ONE at GE or the stupid smart assistant ever have an answer why. Also one would think the ability to see real time fridge temp would be a basic feature, but guess what? No way to tell actual temp, they only display “set” temp. And most of all, the pop up for new features is incessantly alerting me even after I’ve reviewed the new features or said I don’t want to. God grief! It’s not that hard to program it to stop appearing after a decision is made. And I agree with the endless list of user reviews that are fed up with the ads!!!!! It just makes me less likely to recommend or buy another GE. It shows all you care about is sucking more money out of me, and not actually caring about making the app useful after I paid for “smart” appliances. Shame on you (former) GE.
Developer Response 09/08/2025
Thank you for taking the time to leave a review. We're sorry to hear you've experienced issues with the app, and we'd like to help with your dishwasher's connection and options. Please contact our support team at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com. We will pass your feedback on the refrigerator's temperature, in-app notifications, and the advertisements along to our app design team. Sydney@SmartHQ

We are constantly improving SmartHQ to give you seamless, reliable control over your connected home appliances. Here is what’s new in this update: Personalized Experience & Dashboard • Dashboard Customization: Your customized home screen arrangements and appliance layouts are now securely saved long-term, ensuring your preferences stay exactly how you want them. • Persistent Shortcuts: Quick-access appliance shortcuts are now saved permanently, maintaining your custom navigation across sessions. Smart Care, Support & Rewards • Opal Mini Perks: Unlock exclusive incentives, promotional offers, and rewards designed specifically for Opal Mini Nugget Ice Maker owners. • Upgraded SmartHQ Assistant: Introducing an upgraded SmartHQ Assistant experience for smarter, more efficient help and support in the United Kingdom, Ireland, and Singapore. SmartHQ Marketplace & Subscriptions • Global Marketplace Expansion: We are excited to roll out the SmartHQ Marketplace and Mixed Cart checkout to the United Kingdom and Singapore! Shop genuine accessories, replacement filters, and parts with ease. • More Ways to Shop: Enjoy new, convenient entry points on your appliance control screens to quickly access the Marketplace and order what you need. Expanded Appliance Support • Air Purifier Support: Added support and user guides for non-connectable Air Purifier models, helping you register your appliance and access expert care tips in one convenient place. • Smart Dispense Enhancements: Completely redesigned and optimized the Smart Dispense setup and replenishment tracking for our newest washer models. • Fisher & Paykel French Door Refrigeration: Added seamless pairing and control support for the Fisher & Paykel 905W French Door Refrigerator. System Enhancements, Platform Updates & Bug Fixes • Platform & Connectivity Updates: Under-the-hood technical upgrades to core appliance screens—including Drip Coffee, Grind & Brew, Dishwashers, and Dishwasher Drawers—to ensure long-term stability and reliability. • General Maintenance: General performance improvements and bug fixes across various appliances and features. Loving SmartHQ? Leave us a rating and review!

Version 119.1 4d ago

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Accessibility

Information

Seller: HAIER US APPLIANCE SOLUTIONS, INC
Size: 263.4 MB
Category: Lifestyle
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.

Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 2 more

English, Italian, Spanish
Age Rating: 4+

4+

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Contains
Advertising