I am very easy to get along with and understand that things happen. But I have been using this for sometime now and doing it for a friend and he pays me via cash app and then I take that Cash App money and put it into the ClearToken account. To make a longer story short I had originally called Cash App to see what was going on because it shows ClearToken has that money pending since Monday. The man that I talked to at CT about it kept interrupting me and would not let me explain to him what was going in. And took no blame and put it all off on Cash App and said that I wouldn’t use them in he were me. Well from the looks of the reviews on here, ClearToken is the problem. From now on, I am only using quarters. I hope that guy was not the owner because that was the worst Customer Service I think I have ever had. And I’ve been working in Customer Service for 30 years and I would never speak to somebody the way he spoke to me. Extremely rude and wouldn’t even shut up for five minutes to let me talk. Definitely do not use them.

This might be fine for residential or neighborhood laundromats, but for a hotel it’s horrible. There’s a minimum $10 fee to add funds, so if you’re doing one load, you’re gifting them a significant amount of money. The app doesn’t take ApplePay or PayPal like some other laundry apps do, and I don’t like giving my credit card # to a company that seems to be trying to take my money (if it were my building I’d get a gift card for laundry, but not worth it for one load). And you have to use a separate website to add funds. If you lose money because of a faulty machine, they don’t give you a refund: they give you credits. Checking out of hotel, so it’s like no refund at all. I didn’t have an issue with the app, but all apps have occasional glitches and again, they don’t give refunds. There’s no reason not to allow us to use credit cards at the machine like other apps do. Ripoff alert.

This app is a straight up fraud. You deposit money onto your account to use to pay for laundry machines. The company then makes monthly withdrawals from your account with no explanation. They just take money from your account with no notice or agreement. Nowhere does it say there is any kind of fee or payment required. It also “fails to connect” with laundry machines all the time, after you pay. So you’re forced to pay multiple times until it works, and then you never get the money that didn’t go through back. So for every $20 you deposit in your account, maybe $10 goes to actually paying for laundry and they steal the rest.

Most the negative one-star reviews are a year old or older, however I am using cleartoken as an option for my customers to use at my laundromat. I have had it installed on all my machines (68 of them) for about a month, and those that are using it, love it. This has eliminated the use of quarters or tokens. They don’t need to walk in with cash, but can use their credit cards. Those few that have had a problem quickly get it resolved with the cleartoken representative when they call or email. So far my experience has been a positive one, as it is simple to use and is very intuitive. I would recommend them as an additional option for payment.