Description

Use your existing MyMercy account to manage your health information and communicate with your doctor on your mobile devices.

With MyMercy you can:
• Review test results, medications, immunization history, and more
• Stay in touch with your physician
• Manage your appointments
• View and pay your bill
• Access your family's health information
• Upload health and fitness data, including data from the "Apple Health app", when enrolled in self-tracking programs
• Through a user's Healthkit account they have the ability to track their personal health information such as weight.

You must first create an account through www.mymercy.net. If you require support accessing your existing account, contact us at 1-888-98-MERCY (1-888-986-3729) or visit www.mymercy.net for more help options.

Have feedback about the app? Email us at mymercymobile@mercy.net.

What’s New

Version 9.4.5

New Features:

• Redesigned icon
• Redesigned homepage with more features available from mobile
• Preventive care reminders snooze option
• COVID-19 status now accessible in MyChart Mobile

Ratings and Reviews

3.5 out of 5
148 Ratings

148 Ratings

Emp Nu ,

Good app, but confusing some times

So I love the app, being able to check on upcoming appointments, deal with billing statements and payment, having phone numbers and addresses with suite numbers, all of it. Only really have one problem, and one suggestion.

Problem: I often get notifications that I have a new message/billing letter. I open the app, click on the alerts and see an old (but not yet due) statement amount and a line saying the other message is only viewable on the website. Seems silly I can’t check it on the app, but whatever. Go to the website, check message, and only message listed is regarding the bill due a week from “now.” If the notification is truly just a payment reminder, just say “payment reminder: bill due in 7 days.” Would save concern that some important note is being missed.

Unrelated suggestion: my app icon lives on my home screen. If there should be an emergency, it would be handy if the app would either list primary doctor and/or favored hospital on the app welcome screen without needing to log in. Also, if there is any way to add that info to the the phone lock screen that’d also be handy. Tricky to do, but handy if possible.

iPhone user 98 ,

Good app but there are some quirks

I agree with others who have said the app can be confusing. There seems to be some issues with the integration of video visits. I tired using my iPad for my visit and when I clicked the join button at the recommended time of 30 minutes before my appointment (stated on screen) a pop-up came up telling me that I could not join more than 15 minutes before my appointment start time. Confusing. So I waited until 15 minutes before and it still kept giving me the message, even 7 minutes before my appointment. I moved over to my computer and it let me in.

Also I tried to echeckin multiple time for a recent appointment there are a couple of issues. First, if you have already signed the consent forms it won’t let you review, accept, and continue. You have to touch the esignature line like you are signing again just to get the app to allow the button to activate so you can continue. Second, once you figure that out, pay your copay and continue the screen is blank. The only way out of the screen is to hard close the app which means you have to start all over again. The only step that remained was the copay payment.

It’s a good app and anything to make the healthcare experience is better than nothing. I do appreciate the ability to avoid the clipboard at the doctors office. Thank you Mercy for holding yourselves accountable to leverage the data you already have to make the patient intake process better. You just need to fix a couple of these issues.

AcmeToyzTechnogeek ,

Multiple accounts needed in one app

I am the primary caregiver for my wife. We both have MyMercy accounts. We have given each other permission to obtain medical information, in accordance with HIPAA rules.
Currently, the app on my iPhone (with PIN) can only be used for one of us, and I have to go to a browser to access the other account (with password). Is there any way for the mobile app to accommodate both of us?

App Privacy

The developer, Mercy Health, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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