Than you everyone for making setting appointments, contacting my doctor, finding information about outside labs is so easy with My Health! The site is attractive and visually pleasing. Not too “busy” looking and really well designed. The response time from my team is beyond amazing and I would like to give call out to these high performances that are occurring at 460 Plumas and 440 Plumas st in Yuba City.Let’s start with a the front staff. The BEST! oh my gosh! They listen and respond accordingly! Next Dr. Kourdoni! He should be given the “ DOCTOR OF THE YEAR!” 🥈 award he is right on top of trying to find out what is going on with me! Just the best! Next, would be “Tina” she is my contact person for whenever I have sent messages to Dr. Kourdoni. Please express my complete appreciation for how she relays everything so effectively and accurately. I just truly appreciate her. I have a completely different opinion of Sutter Health than I did 6 months ago. Go My Health!

This app adds more than one level of confusion to everything. Trying to look at past messages only gives me messages from previous years. I got a message from my current doctor trying to change a telehealth call, but got back a message asking me to call to confirm my insurance. No number to call. I finally tried billing and after waiting over twenty minutes was told that everything was all right and confirmed and was asked why they wanted it again. Anything to do with "our" system of medical services of a farce. I have even sent to five or maybe now six different dental practices with differing opinions but mostly wanting several thousands of dollars whilst the main problem, needing a hip replacement has had me on a walker for six months. Yesterday I was told I did NOT have an infection (why I'd been being turned down) but when leaving that message for the surgeon, was instead booked for a tele health appointment, with the request for insurance info. If it is NOT done before Christmas, I will have to wait until the summer again, because of scheduling problems. But this particular app is worse than some of the others I've had to use, although surprisingly does go back about a decade!

Clearly, it is my own learning curve that kept me so badly frustrated for so long, with passwords, lockouts and giving ups. Today I am glad to report, finally, raising the overall assessment of this app to a two. I have had periods in my life of high agility when it comes to using computers, but as I have reduced that, and as I have gotten older, and as Sutter has systematically farmed out much of their administrative to us, we all need, almost without exception(of course, people with adept assistants Or their own MIS Dept) to us, the patients, with our Haley, and widely varying degrees of aptitude when it comes to the learning of non-intuitive technologies. When will we begin to do our own x-rays and I surely do hope the nearly year long delay in the fabulous new Colo guard/health net/Sutter program resulted in some kind of new profits for Sutter, but somehow I doubt it. But it least it has made my life at least a bit more unmanageable please, Sutter, start trying to meet your patients where they are rather than forcing them into some kind of a shoot, or chute, however you want to look at it. It is easy to blame the patient for the things that slipped through the cracks. But you should stop building an architecture with so many cracks.

I’ve been using this app for years and realized I almost take it for granted. I was prompted to leave a review so I reflected for just a moment on how I felt about it and realized just how much it does and how great it is. It’s a reflection of the Sutter/PAMF entity and credit should be given to those who designed, developed, and maintain / improve it. I can manage my medical care, make appointments, have video visits, graph test results over decades, email my medical team, the works! Life is so different with this app that I forget how good it really is. It’s not perfect but it comes close. The only feature it lacks that I wish it had is the ability to email pictures but I suspect there may be a reason for that. And, they keep improving it! You can even let reception know you have arrived from the parking lot. I can’t say how it compares to other apps since I use this on much more than any others but it’s been a game changer for me.