UniFi Protect allows users to set up, manage, and stream video from UniFi camera networks, directly from your smartphone or tablet. With no recurring fees, UniFi Protect offers one of the most cost-effective security solutions for commercial and residential applications. With this app, you can:
- Set up your UniFi Protect deployment in minutes with a simple in-app camera connection module.
- Stream low-latency HD video that dynamically adjusts to your network’s bandwidth to ensure uninterrupted live feeds.
- View key motion events with a concise in-app timeline that can be expanded or compressed at your fingertips.
For more information, please visit our UniFi Protect FAQ page at help.ui.com.
We've made several key fixes and improvements to enhance your UniFi Protect experience and ensure peak performance.
Ratings and Reviews
It’s JUST okay
I switched over to Unifi Protect from the Unifi Video NVR. Unifi Video app was actually really good functionality and layout wise, but was severely buggy to the point of some features just stopped working. But, I had an old iPad 2 that I used as a monitor, was the perfect use for that device, could pick it up and carry it to the kitchen and watch the cameras. Now that I’ve switched to Unifi Protect, Protect won’t run on the iPad2 because it’s iOS 9.3.5 and Protect requires iOS 10 and above. I’m not happy that now my old iPad 2 is obsolete. The motion alerts can get annoying sometimes though. If someone’s working in the yard in the motion zone of the camera, I get a new notification like every few seconds from the camera. There’s not really anything you can do to fix that though, not even tweaking motion zones. I think it should have a dummy timer option where if a motion zone is seeking constant motion, it doesn’t SPAM my phone with alerts. 2-way communication with this app is a joke though, the onboard speakers and mics on the cameras are terrible, even the G4 doorbell. If Ubiquiti doesn’t include better mics and speakers on their cameras, they should just abandon this feature as it doesn’t work. Selecting a clip and exporting it works fantastic though, it just works! Saves directly to my photos/icloud library.
Good ideas, poor execution
The app has a decent user interface and seems relatively intuitive, but has major functionality issues. I currently have the G4 doorbell paired with a UDM Pro, and while notifications seem to work well, on iOS 14, tapping a notification opens the app to a black screen. I have to close the app and open it again from my Home Screen in order to see what’s going on, which is a hassle. The microphone and talkback controls are not very intuitive either... but my main issue is the tvOS app for Apple TV is COMPLETELY BROKEN. I cannot connect to my UDM pro, my cameras, or anything. The worst part is, this functionality has been broken for months, and Ubiquiti hasn’t released any sort of fix or update yet. These issues have been well documented for over 6 months now, and yet no fix or update. I am eager to install more cameras on the property, but am hesitant to do so until a fix for these issues is released.
Developer Response ,
Thanks for your patience and valued feedback. We've released UniFi Protect App 1.1.0 for TvOS /Apple TV. The latest update includes stability and connectivity improvements.
Learn more here > https://community.ui.com/releases/UniFi-Protect-tvOS-1-1-0/7df69115-0c42-41cf-a317-fb3ddc4c737c
Return your equipment for refund before its too late
The user interface looks awesome. but you dont buy security equipment for looks. you buy it for reliability. i have always had recommended unifi firmware updates along with my unifi hardware. everything is on battery backup so no excuses there either. Heres some of the problems ive seen with my equipment and customers i support. -equipment is never reliable. Ive had security events that i could not play back because of software problems for a few seconds at the time of the event. -wireless cameras that work great for about a month and then after the return period passes they start having connection issues. -notification features of the app are a joke and consistently malfunction. -useless support, you’ll spend countless hours (time you lose in addition to the money you lose buying garbage equipment) troubleshooting getting nowhere before finally being asked to factory default everything and still have problems pop up again. most good reviews are fake or by people that dont rely on it....they don’t monitor enough to know they are missing footage or the camera was offline for hours, or they can’t playback the few seconds someone spent trying to pick the lock at their back door.
Data Linked to You
The following data may be collected and linked to your identity:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Ubiquiti Inc.
- 654.5 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Apple TV
- Requires tvOS 12.2 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Ubiquiti Networks, Inc.
With Family Sharing set up, up to six family members can use this app.