Hi- I love this app however with the newest updates I’m continually running into problems with the app resulting in me having to fully delete the app and download it again and sign in. The app will work great for a while until it doesn’t and when launching the app all it does is show the spinning “loading” circle and never get to the screen where my appliance devices are listed. This doesn’t affect notifications on the iPhone or Apple Watch however. So I am still noticed my cycle / load is done but I’m not able to view any details on any appliance from the app when it gets stuck like this. Also- attempting to sign out will occasionally work but most of the time when it’s stuck it will say it’s a bad request / similar to that. Only choice is to delete and reinstall which every time I’ve done that it’s fixed immediately. Signal and connectivity within my home and devices aren’t any different - correlates to updates and changes / improvements to the app. Hope this helps identify the issue - thanks!

I have numerous appliance and IOT device apps. This is one of the worst I've ever encountered. Demands your phone number and your address for no reason. It's a clothes washer. I want to know when the clothes are done. There's no reason you need my phone number or my name or my address Except to load it into your marketing database. Same thing for precise location. The claim that precise location is needed to "connect to my Wi-Fi" even though you're getting the Wi-Fi SS ID and password directly from me during the process is ludicrous and insulting. Bluetooth pairing is also ridiculous. There's a 15 second countdown window for you to pair to the device, OK, but you have to hold the button down the whole time. Completely stupid. It should pair like any normal Bluetooth device where it can be put in pairing mode hands off and it will wait for 15 or 20 or 25 seconds while you have time to get the process going instead of having to have one hand actively HOLDING DOWN that button and the other hand poking menus on your phone. While I successfully set this up with fake phone number and address, this app is so terrible my wife is never gonna use it, she's never gonna give you phone numbers and addresses and precise locations for no reason, just for a clothes washer. The only reason this is two stars instead of one is because the app does seem to work if you go through the terrible process.

This app is totally pointless. You have to turn the power on to be able to activate a cycle then you still have to press start on the machine. What’s the point? I can do all that from right there in front of the machine. You should be able to start it from the phone, not being able to is just dumb.I would like to add since the developer responded. My washer and dryer are both enabled. They are both linked to my wifi and this waste of time app. The washer and dryer both have to be powered on to do anything on the app then when you select a cycle you still have to push start on the appliance. It is so stupid and pointless. I can select a cycle while standing there at the machine. What the app does is send a message when they are finished with their cycle or when the clothes need rearranged in the dryer. It will also show what the error codes mean(like when opening the lid on the washer) You can create your own customized cycle but you can also do that from the controls on the machine. The app doesn’t do anything useful. I would give this app zero stars if I could now even more so since their response was basically your appliance may not be enabled. If I have to reset the stupid thing every single load or every time the lid opens what is the point. What is the point of the wifi enabled option on the appliances. Total gimmick and a waste

I got this app last year when I purchased my new washer & dryer. At first I loved the app my appliances stayed connected never had an issue. Then the new update earlier this year came out so naturally I updated. Worst decision ever. Since then my appliances WiFi do not stay connected to my app they automatically turn off after each cycle is finished as where before this recent update they’d stay connected. My appliances will every so often usually once a week will disconnect the appliance from my app thus making me have to delete the app then re-download the app. Ive had to call customer service just to get my appliances to reconnect to the app because they would not recognize my wifi that’s been the same since getting my appliances. Getting ahold of someone in customer service is a nightmareBut once you do get ahold of someone they’re super helpful. I will not pay for this app once my trial is up because of all the issues with this update. Please fix bugs in this update.