This app is not user friendly. Generally, buttons, checklists, and other navigation items do not behave the way you expect them to behave. For example, when I added the 1/2 combo to my order, it wasn’t very clear how to add the side dish that comes with the order. You have to click on the checklist item to edit which side you want. Checklist does not equal button or new navigation. Also, once you add something to the cart, you can’t edit that item. You have to delete it and go back to the menu and go through the process of selecting all the sides and any customizations. Plus, there is no option for contactless delivery in the app. Lastly, this app does not support Apple Pay. If you are going to go through the hassle of building an iOS app, you should at least have Apple Pay built in or at least some other payment option like PayPal! No one wants to store their credit cards in the app like this.

I truly love this place, and understand that because of the current situation different policies have been implemented for safety that changes the dynamics of the business. I went to pick up my food and waited in the designated area for pick up, as others guests were waiting too. There was another car waiting and the guy got out to pick up his food( as this was supposed to be a contactless pick up area where you stay in the vehicle). After he left, and upset, another car arrives and by this time I’ve been waiting for 20 minutes. The store manager notices us but only attended the car that recently arrived. An associate came out to deliver the food but didn’t acknowledge me. So I had to get out of the car to pick up my food that by this time it’s been 33 minutes. The associate whom I spoke to inside told me that I was required to notify the store upon arrival on the APP. ( where is it on the APP??) there is no information outside for instructions either other than it’s a 20 minute wait for curbside pickup. After I left, there was an associate outside waiting for the next customer with several bags ready to go. My fault if I didn’t see a “ button” to alert the restaurant, but the fact that two employees ignored me and one being a manager really aggravated me. Especially since I’m parked in their pick up area. This was the Manhattan beach location at “The Point”

1. If you try to reorder from your history and they’re out of one ingredient, like a particular bun, you can’t reorder any of that order. How about putting everything but that item in the cart and letting me add the offending item manually? That way I don’t lose all the complicated customizations for the build-your-own salad my picky family member always gets. Which brings me to the next thing.2. Build-your-own is unnecessary complicated. It goes into all these non-intuitive submenus and you have to “add to cart” 3 times to get back out of all those levels. It’s very confusing the first time you order and if you have to go through the process again because of issue #1 above, it’s hard to keep track of whether you got everything you’re supposed to get in the salad. And finally,3. No ApplePay. Why in 2022 do companies still make iPhone apps without ApplePay support? It defies logic and makes me nervous to put my card out there in their database given the minimal confidence inspired by this app design.

I really enjoy Mendocino Farms and like that they offer curbside. However ordering on the app and progress of curbside REALLY needs improvement. For curbside, the app should tell us (1) when the order is expected to be ready as soon as the order is complete (currently you have to go to recent orders), (2) the store has been notified we have arrived at the pick up area (3) update eta of when order will be brought to car. At times I’ve been so confused as to whether my order was even ready and if they knew I was there to pick up that I walked in anyways!Ordering on the app is simple if you’re ordering a whole sandwich/salad. If you’re doing a 1/2 & 1/2 order it’s confusing and needs to be improved so the flow is better.