The service does what it says it does. Gives you a ride from Palo Alto to anywhere in Palo Alto during daytime hours. The driver was courteous and came within 7 minutes. App is modern and shows driver location when picking up. Note that they do not go door-to-door, but “corner to corner”, so I had to walk to the end of my street to pick up the ride and walk the half block to my final destination. not an issue for me, but may be for people with mobility limitations. cost about half as much as an Uber Wood. The driver said they also serve kids and teens. So this is a good option for kids needing to get across town that carry a smartphone. They also accept cash.

This app is useless if you are commuting via Caltrain. Due to its "integration" feature it automatically plots all routes to include any bus stop within 0.5 miles of your pickup location, regardless of where you're final destination is. It doesn't bother to weigh the amount of time it's going to take you to walk to/from each of these bus stops versus a direct route by one of the actual vehicles picking you up and getting you to your destination directly. For example, I'm trying to catch a ride from the Palo Alto Caltrain to the Stanford Eye Institute on Embarcadero. No matter where I place the pickup location, it keeps trying to reroute me to ride the 280 bus instead of actually picking me up directly. In every instance, the bus doesn't even get you there directly. You'll have to walk an additional 15 minutes after it drops you off. tl;dr: don't bother using this app if you are a commuter

Easy and quick. I’ve never waited very long for a ride, and I find it to be reliable. I don’t mind a little walking, for such a reasonable fare. It’s also nice to know I can be picked up when I am ready, as opposed to trying to schedule everything based on a bus schedule.

— Driver didn’t call to check when I literally was behind the car, cancelled the ride (I waited 30 minutes for) and drove away. When I try to get another driver, it just gave me the same one… —The pick up and drop off locations seem random. I set the same pickup location for 3 days and it randomly shifted and caused twice as long walking distance. — No way to know the estimated arrival time beforehand and only to be informed I would miss my train when I was in the car. —Significant delay in driver location update on the app. When it says 3 minutes away, the driver was actually here. —The cars were covered in white and green decals which was confusing when the app said white car— Used this app for three days but never again. Making the ride free doesn’t really help.