NYC 311

Name: NYC 311
Rating: 3.1 (394 reviews)
Author: Department of Information Technology And Telecomm

Utilities

Only for iPhone

Free · Designed for iPhone

394 Ratings
Ages

4+
Years
Category

Utilities
Developer

Department of Information Technology And Telecomm
Language

EN
English
Size

103.7
MB

iPhone

The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

Ratings & Reviews

3.1

out of 5

394 Ratings

Like the update, but more room for improvement
04/17/2025

Luna Mermaid
After years of updates aimed at making the app more user-friendly, submitting a request has become much easier. However, I've noticed that even when I submit a request, sometimes the team doesn’t actually come to check the situation. For example, I've made multiple requests regarding dirty sidewalks, but they keep closing them, stating there’s nothing there. I walk by these areas daily, and the issues remain, so it’s confusing how they can simply close these requests and move on. I’m not sure why we continue to submit issues when they’re being “solved” or “closed” without any real resolution to the problems. Not sure why we’re submitting things when there’s no solutions to these things. Makes the app kind of redundant.
Like the update, but more room for improvement
04/17/2025

Luna Mermaid

After years of updates aimed at making the app more user-friendly, submitting a request has become much easier. However, I've noticed that even when I submit a request, sometimes the team doesn’t actually come to check the situation. For example, I've made multiple requests regarding dirty sidewalks, but they keep closing them, stating there’s nothing there. I walk by these areas daily, and the issues remain, so it’s confusing how they can simply close these requests and move on. I’m not sure why we continue to submit issues when they’re being “solved” or “closed” without any real resolution to the problems. Not sure why we’re submitting things when there’s no solutions to these things. Makes the app kind of redundant.
Poor responsiveness
01/23/2023

Hopefully nick not taken
Needs bulk export function for tickets filed. Needs to retain access to photos submitted with ticket in the ticket log. Request types that link out to the web form have a bug where the button to accept the address input on the pop up is to low down on the screen to press. Lots of scrolling up and down required to get the browser to hide browser UI elements that block this webpage element. Needs to be located to the right of the address input bar or between that and the map image.Needs accountability from city to produce photographic evidence of response, many illegal postings tickets filed are responded as complete but when I visit the complaint location to check, the sign was not removed. When police respond "no action required" to paper plate or other illegal parking complaints the police need to provide more details as to why the ticket was closed in this way when photographic, geotagged evidence is provided of a prima facie violation.
Poor responsiveness
01/23/2023

Hopefully nick not taken

Needs bulk export function for tickets filed. Needs to retain access to photos submitted with ticket in the ticket log. Request types that link out to the web form have a bug where the button to accept the address input on the pop up is to low down on the screen to press. Lots of scrolling up and down required to get the browser to hide browser UI elements that block this webpage element. Needs to be located to the right of the address input bar or between that and the map image.Needs accountability from city to produce photographic evidence of response, many illegal postings tickets filed are responded as complete but when I visit the complaint location to check, the sign was not removed. When police respond "no action required" to paper plate or other illegal parking complaints the police need to provide more details as to why the ticket was closed in this way when photographic, geotagged evidence is provided of a prima facie violation.
Love that the app is being worked on, more to do
10/10/2024

UrbanStudiesGeek
I love how straightforward the app is, but I wish 1. you could attach images to more complaints2. You could do more complaints in-app rather than being redirected3. You didn’t have to have an address for everything. Many real spaces with real issues don’t have building addresses, for example, the Captain J Patrick Walk path along the East River next to the FDR. 4. More unsafe driving complaint options5. More prompt response and more issues being resolved - I guess that’s not the app developers realm though :)
Love that the app is being worked on, more to do
10/10/2024

UrbanStudiesGeek

I love how straightforward the app is, but I wish 1. you could attach images to more complaints2. You could do more complaints in-app rather than being redirected3. You didn’t have to have an address for everything. Many real spaces with real issues don’t have building addresses, for example, the Captain J Patrick Walk path along the East River next to the FDR. 4. More unsafe driving complaint options5. More prompt response and more issues being resolved - I guess that’s not the app developers realm though :)
Awesome, but could use improvements
01/18/2018

Icarurs
It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.
Awesome, but could use improvements
01/18/2018

Icarurs

It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.

AI Smart Select: Now you can just snap a photo of a problem, and AI can suggest a relevant service request form.

Version 5.18.1

12/17/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics