The Air France app is your personal travel assistant. From booking a flight to checking in and receiving real-time flight updates to managing your Flying Blue account, everything is at your fingertips.
With the Air France app, you can:
BOOK A FLIGHT
Select your flights and book your ticket for any of our destinations using your preferred secure payment method. And if you want to save time for future trips, scan your passport to upload all your contact information directly to your profile.
GET YOUR BOARDING PASS
Check in, choose your seat, and get your boarding pass directly in the app.
Turn on notifications to get real-time flight updates, check-in times, and exclusive content about your destination. We’ll make sure you have all the information you need to travel with peace of mind. You can also share your flight status with your loved ones to stay in touch with those on the ground.
VIEW AND MODIFY YOUR BOOKING
Review and add all the information required for your trip. Last-minute changes to your travel plans? If your ticket conditions allow it, make the necessary changes directly in the app. And if you’re looking to enhance your travel experience, seamlessly add one of our extra Options to your booking in a simple click (additional baggage items, seat selection, special meals, and more).
SAFE TRAVEL FOR YOUR CHILD
Send your child off in good hands with our Kids Solo service. Track and share their flight status, and oversee their entire travel experience directly from the app.
MANAGE YOUR FLYING BLUE ACCOUNT
Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!
Whether you’re on the move or planning your trip at home, the Air France app will take care of you at every step of your journey.
This update contains a few changes to the homepage design, several bug fixes, and performance improvements. We are constantly working on enhancing your in-app experience. Please take a few minutes to tell us what you think!
Ratings and Reviews
Lowered the quality from previous App
The latest update lowered the quality of services that we used to have before on the same App. There is no multi destinations option, I was not able to pick a seat and pricing were different from the website. Usually updates provide improvement but in the case of this App it went on the opposite direction.
The worst app ever
It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
Did anyone test this?
If someone tested this app before releasing it, they were not nearly thorough enough.
I cannot check in to my Air France flight even after providing all the information the app requests.
The app says Frequent Flier program is missing. It is not. It’s correctly input into the app. Furthermore, it is optional info that should not prevent passengers from check in.
Their online systems are equally useless and frustrating.
No error messages appear, but passengers trying to check in for flights are mysteriously redirected to pages from earlier in the process.
So now I’ll wake up at 2AM and go to the airport to check in there. And possibly get stuck in a middle seat for both the trans-Atlantic flight and my connecting flight.
Oh, and Air France also misplaced my bag for a week. It still is somewhere in CDG/Paris. No communication, 60 min+ telephone waits. It’s like Waiting for Godot.
I can, I guess, understand the misplaced bag. But when software is tested superficially and doesn’t provide any remotely sensible error messages, that’s harder to forgive.
Please do better.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- AIR FRANCE
- 372.5 MB
- Requires iOS 14.5 or later.
- Requires iPadOS 14.5 or later.
- iPod touch
- Requires iOS 14.5 or later.
- Apple TV
- Requires tvOS 9.1 or later.
English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish
- Age Rating
- © 2020 Air France S.A.
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