My Verizon 4+

I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines.

The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

Started with attempting to navigate the AI assistant. Gave me choices that had nothing to do with my question and disconnected me several times. After 30 minutes i was finally connected to a Rep who tried to solve my problem - but problem came back after a few hours. No way to get back in touch with him unless i schedule a meeting for 4 days later. So I had to start over with the AI assistant. Next Rep was not able to solve the problem but offered to replace my unit at no cost. Delighted because me and my 2 kids work from home and cannot do that when the phone service is horrible. He Promised it would arrive in a day or 2. So delighted on the service that i fell for him upselling me on my phone plan. 4 days later i worked my way thru the AI agent, learned that i could schedule a call with my 2nd agent in ‘only’ 3 days. So i started over again. After another 20 minutes i learned that the previous Rep never placed the order. Unbelievable and unacceptable. I tried to call my local verizon store to see if they had them in stock but the calls are all rerouted to a call center that does not have a clue. Call center agent called my local store but they did not answer (she said they must be busy ) and never called me back. Repeat - NEVER called be back. So i started again with the AI assistant, and got thru to an agent who was finally helpful. My order should now arrive in 2 days. Wanna bet?

I love Verizon… However, I hate that only new customers get amazing deals. I hate that no matter how long you have been a faithful customer there are no discounts or specials for you. I hate that once you are locked into a contract with a device, even if you hate the device by the time you know you hate the device you are out of your time frame to change it or upgrade (until you waste money to pay the device off and then it is not even worth a quarter of what you paid for it). I think that if you have had a device for a few months, which in my opinion is long enough to really truly learn and use the device, if you want to trade it out, you should be able to trade it out for a used phone that you like better because I do understand that they would lose money if they let you trade a used device for a brand new device just because. I had to disconnect a disobedient teenagers line and because that phone (iPhone 13 base model) was under contract and my device was paid off (iPhone 13 Pro Max) I had to take over the iPhone 13 which I hate. I wanted to get some kind of credit for my 13 Pro Max to pay off the 13 so I could upgrade and I was only offered $300 a $1200 that is still $600-$800 retail now.