What’s New

Version 3.0.20

Big news--we have a new mobile boarding pass! On top of the new streamlined design, you’ll also now find terminal info. Additional enhancements in this release include:
• View boarding end time for your flight on the home screen after boarding has started
• Get a heads up if you haven’t picked a seat or if another seat is available for you to switch
• Pick seats on flights operated by ANA while booking or managing your reservation
• Save route searches while booking and see updates on prices in your Today view

Ratings and Reviews

4.7 out of 5
2.3M Ratings

2.3M Ratings

8627352 ,

Poor experience on my recent flight- Expected better service for Premium Golda

Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.

Nameqteut ,

Not so good customer service

My daughter was set to leave on a study abroad trip going from Arkansas to Berlin, Germany. When we arrived at the airport this morning we were informed that first leg of the flight (Arkansas to Chicago) was delayed due to mechanical issues and the delay would cause her to miss her connecting flight in Chicago. We worked with the attendant at the desk to rebook the flight which was a muttled process of its own. They originally told us that my daughters portion of the flight that would take her to Germany that they would book her a seat upgrade due to inconvenience. Then when they rebooked the flight they said they could not do the seat upgrade because seats were available in Coach. That was poor customer service. Also, nothing else was offered. It’s one thing if you have an hour or two flight and issues happen and there’s not much the airline can do. When you 21 year old daughter is traveling internationally for the first time and the planes mechanical issues derails the whole thing, it’s a bad look to not try and do something to make it right. There were better seats available and they could have at least done that. We have not flown United in quite some time due to some past customer service issues and this just puts it over the top. Customer service needs to be better and it just seems to be going by the wayside these days. I’m also writing this review and question if it will even be read much less addressed.

Jumpinjack8901 ,

Delays and cancels, Excuses and lies

11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport.
Then had to switch airlines just to get a flight out then next day.
ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.

Information

Seller
United Air Lines
Size
194.9 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) Wi-Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi-Fi + Cellular, and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2011 United Continental Holdings, Inc.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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