The last couple of times I flew with United, the flight attendants were extremely unprofessional, my tray table never worked on my last flight, so I had to eat on the side area of my seat, which was very awkward and hard to do with a tray. I’ve been flying as a very loyal customer of United for many years, but I tried other airlines in the last year, due to how much I feel the Professionalism , and Friendly Service has changed so much. And the last couple of times I have flown, when I have entered the plane, the flight attendants were so busy speaking with one another, they completely ignored us getting on the plane. There was no greeting or welcome to anyone. Then to top it off, they continued to talk loudly when the plane took off. Another one of my grievances with United is the way the announcements are given before takeoff. Whoever is speaking, talks so quickly, and in such a monotone, that if I was a foreigner trying to listen, I wouldn’t be able to understand anything being said! It is like perfunctory words, instead of a really caring and heartfelt welcome.Because of the reasons above, and many more, I feel that United has gone completely downhill in its pride, people skills, attentiveness, and a role model for other airlines. I realize it’s also a business, however, the flight attendants represent United, and kindness, a smile, good service, and a genuine “Welcome Aboard” can make a huge difference in someone’s day!

Honestly I don’t have a lot to compare this app to. From my experience it’s in a category all its own. The United Website both for employees and for customers has never been as easy to use as this app, in my opinion. Somehow they really did a lot to get this app right. What impressed me is that there are maps of airports with in-depth search capabilities on here. There are links to hotels and rental cars. There are ways to book flights. It will tell you the numbers of various passengers on a given flight and show you the plane diagram with empty seats shown. If you happen to be flying standby, it will show you the list of pass-riders including you, in order. There is so much information on this one app that I suppose the only problem I have had with the app is occasional lag in downloading some things. For example, the airport maps take a very long time to download. They seem to require a lot of space on your device. All the same, it can be very valuable information when you succeed in downloading it.I would be remiss if I didn’t also mention that this app can contain the online in-flight entertainment for some flights! I’ve watched movies on this app. I’ve seen television shows.Bottom line, this is an unusually functional app. It’s extremely powerful and packed with detail. It’s the best of the travel apps I have used, but admittedly I don’t have all the other airlines’ apps downloaded. One would have to do a thorough study to compare all the aspects of all the airline apps. I suspect this is one of the best though!

Horrible horrible service. We booked our seats almost 1 year ago for our family vacation in Economy Plus, used our United Airlines Explorer VISA card to purchase the flight as well as to purchase an Economy Plus bundle and just found out United has given away our seats together in the front of the plane and are now scattered throughout the back of the plane. To make matters worse, when I explained to Customer Service and a manager that part of the reason we purchased the upgrades was due to the fact that our 15 year old child has a medical condition in which she needs to be next to either my wife or me, I was told that she was only two seats away from one of us in Row 8 of the plane in Economy Plus, while 2 of us we’re scattered in the back of the plane. In order for the entire family to be together, we had to downgrade our tickets and are now in the very back of the plane near the bathroom. If I could give United less than a star for a rating I would. As someone who formerly worked for the Chairman of a large authority that operates 4 airports, I know that United was able to make more money by doing this to us since we paid for our package almost a year ago, and they are now making more money by selling our seats to someone else at what I am sure is a much larger premium or gave our seats away to a more “preferred” customer. The one consolation is that we were refunded for our bundle when I complained but this is also about fairness and taking an airline at its word that when you purchase seats a year in advance, pay extra to sit in them and then get screwed out of them 24 hours before your flight, that’s not how business should be conducted.

I have been a long time customer and a Mileage Plus Club member. On a flight to Mexico earlier this I was filling out my immigration form. As the female flight attendant passed me by I did not hear her ask me for a drink. As she passed to the next row I held my hand up where she could see me, and she did. She ignored me as she served the others behind me. I then touched her shoulder with my indexed finger, again I was ignored. As she walked away down the isle I gently touch her on her back with the palm of my hand. She whipped around and told me not to touch her. She said I had ignored her as she had first passed. I explained to her I was filling out the form and did hear her. I told her she did not have to be so rude, I merely wanted a glass of water . She abruptly laid down a glass of water down in front of me. This was witnessed by other passengers and the other flight attendant. I was ignored for the rest of the flight. I was angry and wanted to complain but I felt it would fall on deft ears, I was also fearful of being met in Mexico by authorities. United has not had the best reputation in addressing situations with passengers. As I de-planed, the the observing flight attendant, rather than wishing me well as they normally do, she bowed her head down looking at the floor and said nothing. As I said I would have written a letter, but I have friends who have done so just to be ignored by an airline. This was an isolated incident and I continue to fly United, but I felt like management should know. If you care to call, I would be happy to discuss the incident. Sincerely, John Arnolfo