Norton Password Manager 17+

LOVE this app.

This is a great cross platform password manager. I've seen some of the bad reviews and I find them unfounded: 1. "The pass word won't paste" - that is a function of some websites, for security they block a direct paste to the password field so you have to jump through hoops to get it pasted. I fail to see how is this an app issue. 2. "Locked myself out of the vault" - what are the specific circumstances? Are you attempting to reopen from the same account and the same credentials? I don't work for Symantec but I have been using the Norton vault on a daily basis for about 5 years and have hundreds of passwords there. I use it both on my Windows and iOS devices and I could not live without it. I have seen other password vaults and they don't seem any better or worse to me, just different. I love all the features including the password gen, sure some things could be better and some other features could be welcome but I highly recommend this app., especially since is free if you already use Norton in other platforms.

Constant server errors the past few months

I have been a Norton customer for many years, I am a LifeLock and Norton 360 subscriber for the past few years. Have been using Norton Password manager for almost 3 years and have loved it and put many friends and family on it. Starting a few months ago, it has been constantly logging me out on my phone, and when I try to log back in, after password and Authenticator app confirmation, it will keep giving “Server communication error, please try again”. At that point, the only solution is to try later and use my Apple Key chain (thanks for that backup). Norton password app on iPhone becomes useless and can’t use it to unlock desktops either. This is not just my iPhone but is happening randomly on my wife’s iPhone as well. 2 different iPhone models, both iPhone 13’s, and have tried numerous times to uninstall and reinstall the app to no avail.

I have loved this app and have become dependent on it and hesitant to change, but these months long repeated failures keep costing me time and Aggravation I can’t afford and concerns me about the security and reliability of my data on a security product.

I am hoping this resolves itself soon or will be forced to switch to another product. Apple keychain built in to iPhones and macs is pretty good and saved me many times with Norton is failing, but I wanted my security info on a separate service that is cross platform compatible.

Developer Response ,

Hi there! We're extremely sorry to hear this has occurred. We would like to collect more information about the issues that you cited in the review. Could you please send us a message on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport with this tracking number NPM010774? We can help.

My Budget Minder

A LOT of times since the turn of the year, when I enter my PIN to retrieve a password or user ID, it rejects my entries — several times before giving me an hour time out. Curiously, this seems to take place whenever customer service advises that representatives have a high volume of service requests. I mean, really! A few hours later — today it was five hours, yesterday it was three hours — and wouldn’t you know, the system recognises my credentials again. Badly impressive, because whenever this happens I cannot get into any of Norton applications, not just the password manager.

So, please, Norton, expand your systems’ capacity to process log-in attempts, even during the high-volume hours. Presently, I wonder whether any of the Norton products are doing me any good, or whether they inadvertently seep out my personal information at the very moments I cannot get into my own account or use my password vault to my advantage.

I do not like to give a below-par review, so I will add one star to my rating. That is, on a positive note, the password manger should be restyled as a budget minder. The password manager feature seems to do a great job of curbing my spending when I undergo the frustration of rejected PINs and passwords the system should know. Okay, so it protects me from me, which was not my intention in signing up for this.

Developer Response ,

We are truly sorry to hear how you feel about our product. We appreciate your feedback. Your feedback is much valued and appreciated, and we will take this into consideration for future updates.