Flywheel - The Taxi App

Name: Flywheel - The Taxi App
Rating: 2.8 (181 reviews)
Author: Flywheel Software, Inc.

Travel

Only for iPhone

Free · Designed for iPhone

181 Ratings
Ages

4+
Years
Category

Travel
Developer

Flywheel Software, Inc.
Language

EN
+ 1 More
Size

34.4
MB

iPhone

Currently available in San Francisco Bay Area, Seattle, Portland, and San Diego. Flywheel is the easiest way to get a taxi cab with your iPhone. Request a ride, watch it come to you, get notified when it arrives, and pay automatically with your phone. - Wired – "Flywheel…is a slick, seamless process for rider and driver" - The Next Web – "all the features that users have come to love and expect…with a fresher interface” - Here’s what our users are saying: “Simple.” “Reliable.” “Fast.” “Consistent.” “Awesome.” ------------------------------- The Flywheel advantage is simple Fast & Convenient - Hail a ride with one tap from wherever you are - Hundreds of drivers from multiple fleets ready for your request Reliable - We handpick only licensed and insured professional drivers - Track your driver’s approach on a live map Affordable - Always pay the same fare, every hour of every day - Never pay surge pricing

Ratings & Reviews

2.8

out of 5

181 Ratings

Most of the Time
10/11/2016

kineticstuff
When I first started using Flywheel it was great: I never waited more than 10 minutes for a cab the average time was 5 minutes. Five stars all the way! Most of the time that is still true. However, recently wait times have gotten longer and it is clear that some drivers are trying to game the system; instead, they are just shooting themselves and all their cab driving comrades in the foot. I hear drivers complain bitterly about having to compete with Uber. Yet I have drivers regularly cancel on me after making me wait. I give good tips; so that is not a likely factor. Recently my appointed driver actually pulled over right in front of me and picked up a guy then canceled on me even though I was clearly signaling that I was his ride (the app has a flashing light for this purpose). My name is very female, so there should have been no confusion about the gender of the person being picked up. I hope that driver got a puny tip for his trouble: he is the kind of driver that makes it hard for other cab drivers to make a living- the reason for the Uber competition.
Most of the Time
10/11/2016

kineticstuff

When I first started using Flywheel it was great: I never waited more than 10 minutes for a cab the average time was 5 minutes. Five stars all the way! Most of the time that is still true. However, recently wait times have gotten longer and it is clear that some drivers are trying to game the system; instead, they are just shooting themselves and all their cab driving comrades in the foot. I hear drivers complain bitterly about having to compete with Uber. Yet I have drivers regularly cancel on me after making me wait. I give good tips; so that is not a likely factor. Recently my appointed driver actually pulled over right in front of me and picked up a guy then canceled on me even though I was clearly signaling that I was his ride (the app has a flashing light for this purpose). My name is very female, so there should have been no confusion about the gender of the person being picked up. I hope that driver got a puny tip for his trouble: he is the kind of driver that makes it hard for other cab drivers to make a living- the reason for the Uber competition.
Great Service, Terrible App
05/24/2022

l84swim
The idea of being able to order a Taxi ahead of time and know that I can rely on it to be there early in the morning for my airport ride is fantastic. And it really is great…when the app actually works. This app is so full of bugs that it’s sometimes completely unusable for ride scheduling. Some days I can’t even enter a pickup address because the map functionality doesn’t work.I learned the hard way to NEVER open the payments tab in the app before arriving at my destination because the app will erroneously start charging my card. Simply opening the payments page triggers a charge before the ride is even over. There is no option to see what will be charged to the card on file in advance or to confirm the payment. I had one ride for which I had two separate charges get automatically applied to my card and then the driver announced at the end of the ride that he didn’t accept app payments (drivers are not actually allowed to do this) and I had to pay him with my card again! I ended up paying over $100 for a 15 minute ride to the airport and I had to reach out to customer support to get refunded for the two extra charges.
Great Service, Terrible App
05/24/2022

l84swim

The idea of being able to order a Taxi ahead of time and know that I can rely on it to be there early in the morning for my airport ride is fantastic. And it really is great…when the app actually works. This app is so full of bugs that it’s sometimes completely unusable for ride scheduling. Some days I can’t even enter a pickup address because the map functionality doesn’t work.I learned the hard way to NEVER open the payments tab in the app before arriving at my destination because the app will erroneously start charging my card. Simply opening the payments page triggers a charge before the ride is even over. There is no option to see what will be charged to the card on file in advance or to confirm the payment. I had one ride for which I had two separate charges get automatically applied to my card and then the driver announced at the end of the ride that he didn’t accept app payments (drivers are not actually allowed to do this) and I had to pay him with my card again! I ended up paying over $100 for a 15 minute ride to the airport and I had to reach out to customer support to get refunded for the two extra charges.
What happened?
05/29/2022

Nickname better work
App used to work great. And I love taking real taxis (no surge pricing, drivers usually know where they’re going). But now I can’t enter pick-up or drop-off destinations with text (there’s a field but it’s frozen), only by dragging on a map, which doesn’t work well—and sometimes i only have an address and am not immediately familiar with exact map location. Very cumbersome, time consuming, and doesn’t work. Also the last pick-up entered “sticks” and freezes so that if I’m somewhere different, tough, I can’t order from my new location, even if many hours since I last used the app. Last night it never worked, I waited and even called dispatch, waited forever and finally used Lyft.
What happened?
05/29/2022

Nickname better work

App used to work great. And I love taking real taxis (no surge pricing, drivers usually know where they’re going). But now I can’t enter pick-up or drop-off destinations with text (there’s a field but it’s frozen), only by dragging on a map, which doesn’t work well—and sometimes i only have an address and am not immediately familiar with exact map location. Very cumbersome, time consuming, and doesn’t work. Also the last pick-up entered “sticks” and freezes so that if I’m somewhere different, tough, I can’t order from my new location, even if many hours since I last used the app. Last night it never worked, I waited and even called dispatch, waited forever and finally used Lyft.
Love getting a taxi so quickly
04/11/2022

Gogolexi
I never wanted to use a ride share service since it feels like hitchhiking to me. As soon as I learned of Flywheel after having a car accident, I downloaded the app. I have a car, but prefer to use the app to get to appointments etc. I had called taxis directly and was used to waiting a bit for them. The first time I used this app, the taxi arrived about 2 minutes later, I have never waited more than 5 minutes for a taxi. I do not live in the city any longer, but whenever I visit, I use my Flywheel app to get around.
Love getting a taxi so quickly
04/11/2022

Gogolexi

I never wanted to use a ride share service since it feels like hitchhiking to me. As soon as I learned of Flywheel after having a car accident, I downloaded the app. I have a car, but prefer to use the app to get to appointments etc. I had called taxis directly and was used to waiting a bit for them. The first time I used this app, the taxi arrived about 2 minutes later, I have never waited more than 5 minutes for a taxi. I do not live in the city any longer, but whenever I visit, I use my Flywheel app to get around.

Performance improvements and bug fixes

Version 5.9.7

Oct 9

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Identifiers
- Diagnostics