If you are busy and want to access to your account from your phone, download the myCricket app today. Managing your wireless account is simple!
With just a few taps and swipes you can:
• Pay your bill
• Check your data usage
• Sign up for Auto Pay to never miss a payment
• Add features like extra high-speed data, Cricket International, Mobile Hotspot and more
• Manage account information including line settings, email preferences, and security settings
• Easy login utilizing biometrics
Hi Cricket Nation! With the arrival of iOS 13, this new update is to provide bug fixes and performance improvements to ensure a quality customer experience.
iPhone 5SE and higher
Ratings and Reviews
I love the customer service ppl when i need to call cricket but their ppl in the stores that work on commissions are crooked lying thieves!! My husband was recently talked into buying me a Samsung j7 by one of these crooks and within a week it broke. They told him because he did not purchase insurance we had to buy a new cell so he bought me an iPhone. That Samsung should have been replaced for free!!!!!!!!!!!!!!!! It was a week old!!! They’ve talked this man into buying all kinds of crap, I’ve had to go in and cancel because they’re crooked!! I went with him once and refused everything they offered and I was met with hostility and dirty looks from the salesman! I will never step foot back into a cricket store ever again!!! I do however love cricket service!!! I’ve had them 13 months now and I’ve used all the big company’s and also sold cell phones once in my life time!! This company and service is exceptional except for the above I mentioned already!!! If I rate on the stores I gives negative 10 but customer service by phone brings it back up to a 5 star!!
Developer Response ,
Thank you for your feedback! 💚
I’ve been a loyal customer for over 4 years and within that time I’ve noticed changes that were not notified to myself. Now as I reactive my service I see that now we are being charged a fee not cool. This one of many things that are making me consider going back to AT&T. Most people changed of to cricket because of the wonderful offer they had multiple lines that fit large family budget which I love. To speak more on my dissatisfaction I was told months ago that one of my lines was reported stolen my question to the representatives that I spoke with is how a line is reported stolen by someone that don’t have my personal pin that is set up to discuss or make changes to my account keep in mind my husband nor kids know of this pin. I kept getting bs reasons behind it then I took this same phone that was reported stolen and changed sim and guess what the phone works so I went inside the actual store and the representative there explained to me that the sim in that phone in that time simply was no longer supporting the phone so I was very disappointed. In my honest opinion this company is becoming to be more like version in which I left to join them with all the hidden rates that you are not made
Aware of. Cricket is slowly but surely losing my commitment to the company.
Developer Response ,
Queen, we're sorry to hear that you had a poor experience. All of our charges and fees are posted on our website at https://www.cricketwireless.com/support/account-management/charges-and-fees/customer/charges-and-fees.html. If you need additional assistance, please DM/PM Cricket Support on Twitter: @Cricketsupport or Facebook: m.me/cricketwireless. Be sure to include the name on your account and your wireless number.
Super easy to add features and manage costs
I’ve been a Verizon and Sprint customer for over a decade and I had always been frustrated with how complicated it’s been to manage various features and costs across multiple lines for the entire fam.
I wanted to add a mobile hotspot to just one of our five family lines and so I downloaded the app to see if that was possible and yes , it’s there and it’s super easy and quick .
With Sprint especially for the past 4 years we’ve been asking ourselves “why is our bill so d@#€ high ?? “ and the sprint website is twice as hard to navigate and there’s so many little fees and complications to the bill and understanding why the bill is what it is . Cricket just simplified this whole thing GREATLY and the Cricket app is kind of a microcosm of what’s really good and efficient about this service overall . Well done .
Developer Response ,
Thank you for the awesome feedback & 5-star review Kula! Welcome to the #CricketNation! We're happy you made the switch!
With Family Sharing set up, up to six family members can use this app.