My Washington Gas

Name: My Washington Gas
Rating: 4.8 (15180 reviews)
Author: Smart Energy Systems LLC

Secured account management

Only for iPhone

Free · Designed for iPhone

15K Ratings
Ages

4+
Years
Category

Utilities
Developer

Smart Energy Systems LLC
Language

EN
English
Size

45.9
MB

iPhone

Easily manage your account and get access on-the-go with the new My Washington Gas mobile app. The new mobile experience makes it easy to pay your bill, start or stop service, track your energy consumption, and more — wherever you are. • Make more time for the things that matter most when you have access to your Washington Gas account from wherever you are. • Understand how much natural gas you use and get greater visibility into your energy consumption, even when you are not at home. • Stay ahead of surprises and learn your energy usage trends with the new My Washington Gas. • Enroll in Budget Billing to spread the cost of your bill over the entire year so that you pay the same amount every month. • Register with AutoPay to automatically pay your bill every month. • Subscribe to eBill to conveniently receive your bill electronically each month. • If you are having trouble paying your bill, sign up for an installment plan to spread your outstanding balance across several billing periods. • Your schedule is busy enough and with My Washington Gas, conveniently make payments, securely manage your account, and more — wherever, whenever. You'll get one-stop access to everything you need to manage your account, including: • More modernized security features • Increased privacy with billing services and payment history now available only after you login • Ability to store payment information for future transactions • Improved access to the same services you enjoy today — start service, stop service, request letter of credit, and more. Enjoy improved online systems that make managing your account easier than ever on our new mobile app. Thank you for being a Washington Gas customer!

Ratings & Reviews

4.8

out of 5

15K Ratings

Upgrade? I think not
07/26/2023

earnysmynewbff
It won’t allow me to login to my account. It says it’s sending an email to reset my password advising to check my junk mail folder. Nothing has been received. I was enrolled in automatic payments so I had been ignoring the texts about payment reminders etc assuming nothing had changed. I missed a months payment! When changes this drastic occur they should mail a paper copy to customers so they can be aware. With the inability to log into my account I’m going to go back to paper billing.

Developer Response
Hi, we apologize for the difficult experience so far. We would love to turn things around and assist with resolving this issue. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will follow up with a solution from there.
Upgrade? I think not
07/26/2023

earnysmynewbff

It won’t allow me to login to my account. It says it’s sending an email to reset my password advising to check my junk mail folder. Nothing has been received. I was enrolled in automatic payments so I had been ignoring the texts about payment reminders etc assuming nothing had changed. I missed a months payment! When changes this drastic occur they should mail a paper copy to customers so they can be aware. With the inability to log into my account I’m going to go back to paper billing.
Developer Response 07/28/2023
Hi, we apologize for the difficult experience so far. We would love to turn things around and assist with resolving this issue. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will follow up with a solution from there.
Truly Terrible
07/24/2025

Marsia corp
I have used this app to pay my gas bills, and have gotten approval emails after I pay that confirm the payment was made. Apparently despite getting these emails my payments had not been going through, which resulted in a months-long issue with my account, several VERY negative experiences with customer service, and me having to pay in cash at a 7/11 because I ridiculously lost privileges to pay online. The entire experience made me feel like I was going crazy and that I was a criminal. I’ve been paying with credit card since then, as the issue I had previously had something to do with WG’s connection to my bank. Attempting to pay by card today, and the system is down. It told me to “try again later” and update my app when there is no update to install. It is hard to imagine that these issues are not purposely exploiting consumers and adding random late fees to bills. If I had any other choice of gas company, I would not be using Washington gas or this app. I see many people have had similar experiences and it makes me wonder where regulators are.
Truly Terrible
07/24/2025

Marsia corp

I have used this app to pay my gas bills, and have gotten approval emails after I pay that confirm the payment was made. Apparently despite getting these emails my payments had not been going through, which resulted in a months-long issue with my account, several VERY negative experiences with customer service, and me having to pay in cash at a 7/11 because I ridiculously lost privileges to pay online. The entire experience made me feel like I was going crazy and that I was a criminal. I’ve been paying with credit card since then, as the issue I had previously had something to do with WG’s connection to my bank. Attempting to pay by card today, and the system is down. It told me to “try again later” and update my app when there is no update to install. It is hard to imagine that these issues are not purposely exploiting consumers and adding random late fees to bills. If I had any other choice of gas company, I would not be using Washington gas or this app. I see many people have had similar experiences and it makes me wonder where regulators are.
Washington Gas new app
09/04/2023

macmoo01
This app needs to fix the payment option of scheduling a payment for a future date! I was paying all my bills last month including Washington Gas which was not due for several weeks out. The confirmatiom of payment email sent to me had stated it had posted my payment immediately ! It took me quite some time dealing with a rep who clearly did not understand it was an error in App and insisted that I call my bank to stop payment! Since most banks charge a a a fee for this “service “ I finally gave up, hung up and called back! I got a Rep who took the time to call the IT department and was advised that several customers had called t in about this problem and they were working to fix it but it but it may take several months to resolve the problem. He voided my payment transaction to resolve! my issue and advised me to avoid the this option for the next several months. In fact he did every thihg the first Rep refused to do!

Developer Response
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.
Washington Gas new app
09/04/2023

macmoo01

This app needs to fix the payment option of scheduling a payment for a future date! I was paying all my bills last month including Washington Gas which was not due for several weeks out. The confirmatiom of payment email sent to me had stated it had posted my payment immediately ! It took me quite some time dealing with a rep who clearly did not understand it was an error in App and insisted that I call my bank to stop payment! Since most banks charge a a a fee for this “service “ I finally gave up, hung up and called back! I got a Rep who took the time to call the IT department and was advised that several customers had called t in about this problem and they were working to fix it but it but it may take several months to resolve the problem. He voided my payment transaction to resolve! my issue and advised me to avoid the this option for the next several months. In fact he did every thihg the first Rep refused to do!
Developer Response 09/07/2023
Thank you for your feedback, and we apologize for the difficult experience so far. We would like to help resolve this issue, Please send us an email at customersupport@washgas.com with the subject " App Feedback" including your contact information, device type and details on the issue and we will help provide a solution from there.
What’s up with the App?
09/28/2025

The Champ iz Here
I got a message that the auto payment from my Bank was $0.20 short. I created an account at My Washington Gas, and get an error to upgrade to the new version of the App. This IS the newest version of the App as there isn’t another. Now, I have to pay from my Bank because the App is giving an error message. Frustrating!
What’s up with the App?
09/28/2025

The Champ iz Here

I got a message that the auto payment from my Bank was $0.20 short. I created an account at My Washington Gas, and get an error to upgrade to the new version of the App. This IS the newest version of the App as there isn’t another. Now, I have to pay from my Bank because the App is giving an error message. Frustrating!

This update includes bug fixes and a few small performance improvements.

Version 1.11

07/23/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics