I like paying my utility bill via the easy to use app. However, they charge a $1.99 convenience fee, which is totally inappropriate.Disappears to be price gouging.My bill is usually between $20 and $30, so the convenience fee ends up being 7 to 10% of the bill, which is ludicrous.Comparing the paper bill, which is slow and risky, the electronic bill, the electronic bill is far superior. However, the company is not playing fair with us.

This app needs to be completely redone with new coding engineers as this app has so many flaws and issues. You try to open up your current bill and time after time you try to open the new bill it only brings up bills that are from other time periods. Example after trying 10x in a row the bills that have been opened keep in mind trying to open current period bill. The only one that I want to see you can’t see, it pulls up bills from over a year old. I’m like what going on? I didn’t select a bill from a year ago I selected the bill for this period billing. So try again then it pulls up a bill that’s then 2 years old then 6 months old then again 1 year old. It’s the same issue for over a year nothing has been done to fix this.This app needs to be fixed or removed as this is not how how multi billion dollar company should operate such a horrible app for its customers.

After having zero success at updating my credit card expiration date via the new online laptop/desktop portal yesterday, it was suggested I download the app. (Neither Carolina Water Service or First Billing could update my credit card expiration date when I called them.) I’m on auto-pay. The app won’t bring up my auto-pay credit card to update the info. When I try adding the card as new with the new expiration date, it wouldn’t verify it. Same happened via laptop and wouldn’t accept a totally brand new card either. The app also doesn’t have the option to remove a credit card. When I clicked on “contact us” on the app, the app crashed. I ended up using the app without signing in and made a one time payment.

Since moving to Washoe County and having the ability to use this App I am able to pay my bill as well as pay up in advance since there are times I am away and I never miss a payment. I wish all utilities had Apps that provided all the information and allowed you to pay a bill.