My Utility Account - Mobile 4+

Smart Energy Systems LLC

Designed for iPad

    • 4.4 • 3.3K Ratings
    • Free

Screenshots

Description

Water Services Corporation offers a convenient way to pay your utility bill and view your usage with the new mobile application, My Utility Account. Some other key features include the following:

1) Manage the utility account.
2) Monitor and compare water usage.
3) View and pay bills online.
4) Check for current and planned outages.
5) Multi-channel communication with the utility.
6) Get educational tips on water conservation.

What’s New

Version 1.9

This update includes performance and stability improvements.

Ratings and Reviews

4.4 out of 5
3.3K Ratings

3.3K Ratings

yeloon ,

Very efficient app

I like paying my utility bill via the easy to use app. However, they charge a $1.99 convenience fee, which is totally inappropriate.
Disappears to be price gouging.
My bill is usually between $20 and $30, so the convenience fee ends up being 7 to 10% of the bill, which is ludicrous.
Comparing the paper bill, which is slow and risky, the electronic bill, the electronic bill is far superior. However, the company is not playing fair with us.

App333333 ,

Horrible App So Many Bugs and Issues

This app needs to be completely redone with new coding engineers as this app has so many flaws and issues. You try to open up your current bill and time after time you try to open the new bill it only brings up bills that are from other time periods. Example after trying 10x in a row the bills that have been opened keep in mind trying to open current period bill. The only one that I want to see you can’t see, it pulls up bills from over a year old. I’m like what going on? I didn’t select a bill from a year ago I selected the bill for this period billing. So try again then it pulls up a bill that’s then 2 years old then 6 months old then again 1 year old. It’s the same issue for over a year nothing has been done to fix this.

This app needs to be fixed or removed as this is not how how multi billion dollar company should operate such a horrible app for its customers.

mamacitadecinco ,

Not fully functional yet

After having zero success at updating my credit card expiration date via the new online laptop/desktop portal yesterday, it was suggested I download the app. (Neither Carolina Water Service or First Billing could update my credit card expiration date when I called them.) I’m on auto-pay. The app won’t bring up my auto-pay credit card to update the info. When I try adding the card as new with the new expiration date, it wouldn’t verify it. Same happened via laptop and wouldn’t accept a totally brand new card either. The app also doesn’t have the option to remove a credit card. When I clicked on “contact us” on the app, the app crashed. I ended up using the app without signing in and made a one time payment.

App Privacy

The developer, Smart Energy Systems LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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