If this review was about the tech that shows up at your house, it would be five stars. But it’s not, it’s about terrible online service. First you waste time chatting back-and-forth with a AI robot that seems to have technology from 10 years ago, …you have to keep changing your question to get an answer. Then it finally connects you to a live agent, who is obviously not American because they call you “ dear Steve” or” Mr. Steve”.. It goes back-and-forth between those two salutations. All I wanted to do is change the password on my modem administration, but the foreign agent, although he could understand English, could not comprehend what I was asking or what he was answering. Then after repeating the same problem several more times to him in very simple English he said he had to change the password. After five minutes he says he cannot get into my modem . What a joke – Very frustrating. If this app is as good as their customer service don’t bother downloading it

Astound representatives lie to you to get you to sign up for a “deal”. Then you get no documentation confirming the deal that you can reference for the future. I was told to sign up for their internet service when looking for a provider at my new apartment. The rep offered me $30/month and said as long as I enabled the autopay feature it would take $10 off every month to be roughly $30. What they don’t tell you is that every month they change the amount you’re charged for “taxes, surcharges, and fees” with no breakdown or indication of what these are and why they change all the time. So even if your services are $30, they can change the fees at their own leisure whenever to charge you whatever they want. Then you call and email over and over and your original rep will hide from you and never answer the phone but leave unhelpful voicemails saying it’s “the fees”. My bill is different every month with no explanation why.

I read a few comments about customers bills being inconsistent and prices raised with no explanation, it’s all true. From the beginning I’ve been having issues with billing with this company. I signed up for autopay 2 months ago to avoid late fees and make sure my bills were paid on time. Today I get an invoice for $155 I talked to an agent she said it’s because my card expired meanwhile the card I have on file does not expire until next year and I’ve had no issues making purchases with it many other places. No email no notice that my payments have not been fulfilled just a whopping 155 invoice 2 months later. My rate is $50 per month and yet every charge to my account for the last 4 months has gone significantly over. This company is a scam period. All the reviews are 100% truthful I’ve been experiencing every awful thing that has been previously posted.

I highly advise against using this company for your internet and mobile service. I initially signed up with the promise of paying only 20$ per month for internet, but over time, the charges kept increasing. First, the price went up to 45$ per month, and then to 50$ a month, without any prior notice or explanation. This is nothing short of deception. To make matters worse, when I experienced a service interruption, they disconnected my mobile phone and tried to charge me an additional 40$ just to restore it. This company is taking advantage of its customers, changing prices without consent, and imposing unfair charges. These practices are dishonest and exploring. And I strongly believe they should be investigated. They deceive people to sign up and then hit them with hidden fees and price hikes. I will advise people to avoid this company.