I’ve had several issues with this app. One is that my order was delivered continually to my neighbor even after putting very specific instructions saying where my house is located. Another is the drivers not following instructions. I had a delivery at 10 at night while my roommates were in bed. I put very specific instructions, in all caps, not to ring the doorbell. What happens? They ring the doorbell. At 10 at night. The final straw just happened today. I’ve ordered three different times from a specific restaurant. All three orders were canceled due to the store apparently being closed. The store wasn’t closed any of the three times. I either called or was called by the store and was told they were open and that my order had been made. My only assumption is the drivers just drove by rather than walked into the shopping center the restaurant is located in. I tried explaining this to the customer service representative but either she didn’t understand me or just didn’t want to deal with it. I even asked to speak to someone else and was ignored. I would think doordash would want to fix this as the money is coming out of their own pockets because I get refunded. Not to mention the amount of food that’s most definitely being wasted from others who have ordered from this store through DoorDash as well as the time and money wasted by their drivers (which is probably the drivers’ own doing though). It’s a shame and I’ll be going to another delivery service once my dashpass runs out.

I would’ve given a 5 star rating. I’ve had decent service. I had a driver drive across town to pick up my order. Then when he was on the way he didn’t drop it off. He drove past my address. He went to a gas station and sat for at least 5 minutes not moving. Then he went to another restaurant, delivered that order, then came and FINALLY deliver my order 42 minutes after he picked it up! I live about 6 minutes away from the said restaurant. I tried contacting DoorDash customer service chat. I had to google their contact info in order to get a hold of them. You can’t simply chat with an agent when your driver isn’t delivering. I asked the agent to cancel my order. She didn’t respond very promptly and used her generic verbiage. She didn’t actually do anything for me. I asked her to cancel my order since it was so late. She refused!!! I was going to go get it myself! I had another order earlier in the night cancel by the restaurant even though I had ordered it at least 45 minutes before the restaurant closed only for that restaurant to cancel it after they closed. Door Dash gave me a discount, which is the only reason they get a 2 star. I said whatever people make mistakes. I reordered just to have this mess happen right afterwords. So I have spent almost 2 hours to get a simple order from point A to point B. I started ordering about 8:15. I didn’t get it til 10:30, mostly cold or lukewarm at best. I’ve never had such a horrible, unnecessary issue happen with any delivery prior.

Stop going through the food!! I can’t count how many times my food has been obviously opened up and tampered with. It’s so beyond gross and where in the midst of a pandemic! Also why are the restaurants not held accountable for poor quality and missing items?? They literally respond with call door dash everytime. Also door dash still owes me $40 after my order was screwed up twice in one day! They denied the 2nd refund because of the first one. The 1st order was never delivered but the driver said it was. Absolutely ridiculous and the 2nd delivery was cold and missing items AND delivered by some teenage boy. The drivers name online said Evelyn. This kid was absolutely not named Evelyn. I called to complain only to be told sorry we’ll issue you a credit then got a notice says later the credit was denied because of an earlier credit that day. I never received the order earlier that day and had waited hours to have dinner!!!!! We couldn’t go out because of a sick kid and here we where starving only to be treated poorly twice. I continue to use DoorDash for convienance due to the pandemic I’m sure business is booming. Just unreal how they can mess up such basic service that costs so much. But overall for the love of all things seal the bags and leave them alone!!!! Just don’t touch the food!!! Mind boggling how simple it should be to pick up food and drop it off yet make it terrible. Always cold and always tampered with. Get it together - basic service that some how is bad 90% of the time!