Panda Express 4+

I made a simple online order (one plate with super greens, orange chicken and teriyaki chicken) for pickup during the middle of the lunchtime rush. I also added a special request note to the order to “make with love”.

Pickup was very easy. I walked in, gave the cashier my order number, and it was there ready to go. I spent maybe 45 seconds in the building. I spent more time finding parking than I did inside the restaurant.

I opened the bag when I arrived home and they literally drew a bunch of hearts on the box. They definitely could have disregarded the note. I still would have paid for it, took it home and ate it. But now I’m eating it with a smile on my face.

Have you ever experienced an act of kindness where someone goes out of their way just because they can, and because they did it warms your heart? This is that sort of experience.

Thank you to store #1488!

About the food: It was great. Not because of the taste. I’ve had it a hundred times, and you know what to expect when you go to Panda. But this time was great because the food was hot. Not just slightly warm because it’s been under a lamp. I actually had to let it cool down for a minute. Loved that.

About the restaurant: This is one of the cleanest locations I’ve been to, which is probably why this is my preferred store even though it’s not the closest.

Ordered last pm. Somehow, our address was changed after hitting order from xxx ct to xxx dr which doesn’t exist. If you google xxx dr it shows our home.
Less than one min after ordering, we noticed the error and contacted the supposed driver by phone # provided by you. It did not belong to anyone affiliated with doordash or Panda Express. We then called the restaurant. They said they would let the driver know. I then called doordash, your picked delivery method. They said they tried calling the driver and no answer.
Obviously, they do have someway to contact her as they supposedly got the order to her. They said they’d take care of it. The driver was at the store for over 45 minutes according to the tracking app and I still was unable to contact her. Once she started moving, I could she when she arrived in my neighborhood. She drove to the entrance then left. I was standing outside the entire time. It took over an hour and 1/2 for her to key in delivered which it never was. Our neighborhood is only 82 homes, very small and only 4 streets. This person obviously had no intention of delivering. She never tried calling us.
This was the first time my daughter was going to try Chinese food. She was extremely upset. this mad it very difficult also considering it was now almost 2 hours later.

This app has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in this app are nonsensical and absurd. I have to force quit the app then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. This app has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile.