Description

For Frontpoint customers, staying connected to your home has never been easier. Frontpoint’s app keeps you in touch and in control of your Frontpoint system from anywhere using your iPhone or iPad. Monitoring your home no matter where you are is as easy as sending and receiving messages. You’ll get the simplicity and security that Frontpoint is known for, at your fingertips and on the go.

Note: This app requires a Frontpoint system and service plan. Feature availability varies based on system, equipment, and service plan.

With our mobile app, you can:
• Easily arm and disarm your system from anywhere
• Receive real-time email, text or push notifications for events that you select
• View live or recorded video
• Control lights, locks and thermostats
• And much more!

What’s New

Version 4.19.5

- Behind the scenes improvements to power future features

Ratings and Reviews

4.3 out of 5
2.1K Ratings

2.1K Ratings

#JessicaIvory ,

Perfect experience

I cannot rave enough about my experience with FrontPoint. They were the last on my list to get a quote from (should have been my first) and Zee, the sales rep who called me, was so helpful. He was understanding and empathetic of my situation and took his time to go through the layout of my home and provide recommendations that were perfect for me. It was significantly less up front than other competitors, hassle free, quick, and painless. The installation couldn’t have been simpler. Now I feel much safer knowing that my home and the people in it are protected! And I love that I can watch the video cams from my phone. Highly recommended!!!!

iPublish ,

A sudden change for the worse

Been with Frontpoint for some six years since moving into a new home. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Although there may be more information in the section specific to sensors - but that information doesn’t download. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Failures follow with an amusing “oops!” with a phone number for technical assistance. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. I tried weekend and weekdays, early and late in the day. Same message. It’s likely not high call volume but rather lean staffing that is the problem. And a call back is not very convenient for the customer. Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. Not happy with this sudden turn of events.

PhotojournalistChicago ,

Decent app, recently added panic option

This is mostly a solid app. Shows the history of opening closing sensors and arming/disarming the panel. Plus notifies you if you go outside of a certain geographic area or if one of the sensors was left open for too long. They recently added a “panic” option in the app which great so if you’re in a situation where you can’t leave to trigger the alarm but since many people have their phones with them, they can still trigger the alarm.

This isn’t app related but I wish their system had an option for another siren that can be triggered in the event of a breakin. Our hub is on our first floor and we can’t hear it at all on our second floor with the bedroom door closed. So we bought the touch pad which we were told had a 110db siren in it. It’s actually more like 60db. Can barely hear the siren over normal conversation from the touch pad. If I’m working out in the basement with my music going quietly, I can barely hear the siren from the hub.

App Privacy

The developer, Frontpoint Security Solutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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