Protection 360‪™‬ 4+

Not a happy camper

This app does not work at all !! It’s just like the insurance company that provides this services. (Assurion) The experience I’ve had since February 2, 2023 has been the poorest I’ve ever had being I’ve been a customer for 24 years with Sprint, never was I treated the way T Mobile and the insurance company that handles their claims () First of all they are dishonest and refuse to be accountable for their actions even when it’s proven in black in white!!! A word to the wise!!! Be aware!!!! Also e a ware of the supervisor name NANCY ID#. I C2006 she is a bad look on that company meaning she is not honest at all . My experience with her was so terrible that I’m truly thinking about looking into another provider that does deal with Assurion!! I was my phone wasn’t at time the accident happened, then I told that phone wasn’t the on file the I was told it wasn’t the right the mei # for the phone I filed a claim for wow I only have to phones on my account!!! I can go on about the experience I had all will say is Be AWARE!!!!!!!!!

Horrible Professionalism and Organization

I have… Had a iPhone 12 promax and I haven’t pain for most for the best insurance every bill cycle in case anything ever happens. Well my phone got stolen, and I was like whatever I will just get another one with my insurance. I have been back-and-forth between T-Mobile and on the phone with Assurance at least 12 times over the last two weeks. T-Mobile store people tell me that I am 100% covered as I know I should be and Assurance kick my claim back, not covered at time of incident they say. I have been a rate and I have paid $249 and I had to go by another iPhone just to get into my accounts through iCloud and stuff I had to add an additional line etc. etc. and furious and I’ve asked to speak with a manager or supervisor three times over the last five days. Each time I willStart the conversation saying I need to speak with a supervisor and three times they guarantee me a call back one time was a designated time the next day at 10 AM… No call I called that evening and they were supposed to call me back that evening hopefully and never still never heard from them. Screw these people I’m still trying to get my rightfully insured phone that I’ve been paying on for two years insurance… For the 11 promax and then the 12 promax and I’ve never used the insurance.

Developer Response ,

We are sorry to hear about this experience. Please connect with us at social@assurant.com with any additional information. We look forward to assisting you. Thank you.

Interface not intuitive, app spins you in circles

I was trying to file a claim, but the interface is not intuitive, and the app just spins you in circles. The overly-reductionistic claim categories force you to choose from overly-simplified options when the user experience is not necessarily that black and white. For instance, if it looks like the screen is not working, how do I know if that is screen damage or if the entire device needs to be replaced? Or maybe there was exposure to water, but I don’t know if that caused the damage. On top of that, having multiple screens that need to be entered, plus excessive clicking related to verifying my identity before filing a claim, all add up to a negative user experience. I’ve been at it for 30 minutes and I still have not been able to file a claim. I guess that could be part of the baked-in logic: If the users get so frustrated they stop using the app, then people wont file claims?! It’s like a Kafkaesque bureaucracy in app form. No bueno.