The RENTCafé Resident app is your partner in all things related to your community, especially when you’re on the go. We make it easy to pay rent, request maintenance, or reserve amenities.
RENTCafé Resident App features (options vary based on each community):
- Submit one-time payments in three easy steps with various payment methods.
- Set up monthly automatic payments to help you avoid late fees.
- Share rent, utility, and other costs with roommates using monthly automatic payments
- Submit maintenance requests with photos and voice memos and track progress along the way.
- Reserve community amenities such as the clubhouse, meeting rooms, and pool area with just a few taps.
- Track when your packages are delivered or picked up.
- Sign and complete your lease renewal directly in the app.
- Interact within your community through the Bulletin Board.
The RENTCafé Resident app has been designed for communities that use the RENTCafé platform as their Resident Portal. Some features may not be available at your property as options vary based on each community. If you have any questions about specific features, please reach out to your property management company.
We appreciate you being a dedicated Resident app user! Here are a few highlights from our latest update:
• General bug fixes and improvements.
Previously in 12.6.0:
• Submit your move-in/move-out inspection form through our app (select communities only).
• When registering for a new community and you’ve previously registered, we added a reset password link on that page.
Ratings and Reviews
Help from staff. ( Kait)
I have been having issues with setting up my residential portal and auto pay for two months since they upgraded their system. All of the staff have been helpful but have been unsuccessful with figuring this issue out and has caused me much frustration and financial problems due to to this problem. For the past week Kait at the front desk has been amazing with the amount of time and effort she has put into solving this problem and was very professional and and I could tell she was happy to work there and sincerely wanted to help. Over the past week she has tried everything and managed to figure out the glitch. Kait remembers the names of the residents after one introduction and greets you with a happy and honest; “ How My I Help you”. All of the staff here is great. But I would highly recommend that you ask for Kait at the front desk if you have any issues.
Developer Response ,
Thank you for your review - we are glad to hear you had a great experience and truly appreciate your feedback for improvements. Have a great day!
Performance is stunningly terrible.
You’ve got to be joking with the speed performance of this app. I ran a stopwatch to test exactly how long this app takes to load. After putting in my credentials and hitting the sign in button, it takes OVER A MINUTE just to load the contents of home page, both on my wifi and on cellular. But then, I’m stuck with a loading icon next to my settings page, so I can’t even access my settings for god knows how long. So I have to close the app and open it again because the settings won’t load, and then I’m sitting there for another 3 minutes just waiting to be able to use the app. It’s ridiculous. Other than this serious issue, the app is good, but for the love of god please optimize your app. I’m just trying to pay my rent here.
UPDATE: Lord don’t even get me started on once you try to actually PAY the rent, I’ve still been sitting here for minutes with a loading icon on the “make a payment” page.
UPDATE #2: “Application error. An error has occurred, please try again later.” If the support response is going to be “We’re sorry! A lot of people are currently using the app to pay rent at the moment, so the system is a bit congested!” Then maybe this company shouldn’t be trying to run an app that thousands of people are trying to use to pay their rent if their systems aren’t even ready for it.
Now with new colors! But no good feedback mechanism...
Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well.
Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.
Developer Response ,
Thanks again for your feedback! I wanted to update the response since our product development team was able to review your feedback. Just to clarify, you are able to use the iPhone version on various iPads so you would be able to use your keyboard in that regard. You mentioned using the keyboard when making reports, we would love to hear more about the reports you are utilizing - please email us at email@example.com. Lastly, the feedback option should have brought up a dialog that stated "How can we make it better?" with an input field. Our apologies if there was an issue with the screen appearing.
- Yardi Systems, Inc.
- 58.7 MB
Requires iOS 9.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) Wi-Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi-Fi + Cellular, iPod touch (6th generation), and iPod touch (7th generation).
- Age Rating
- © 2019 Yardi Systems, Inc.
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