I have waited 4 months for a new appointment after my previous provider left in December. Her partner scheduled a “get to know me appointment” yet I wasn’t informed. When her office called to inquire why I wasn’t there, I informed them I had no knowledge of the appointment, and couldn’t come because I was in the middle of a 12 hour shift at CHKD. When I tried to reschedule, it couldn’t be rescheduled until April 2026. So, I looked for a new provider. I found a provider who could see me on August 6 at 1:15 at Sentara Family Medicine. I received a voicemail on Friday, while at work to reschedule the appointment because the provider was going on maternity leave! I have been waiting 4 months to see a provider. I have medical issues that need addressing and prescription meds that need refilled! If Sentara providers can’t meet the needs of the insured PPOs they administer and control, then the insurance company needs to include more providers that extend beyond the Sentara Network. This is absolutely ridiculous and absurd!!!

Recently I had a pretty major back surgery, and was encouraged multiple times to download the app. “You can schedule your appointments, see your own test results, track your health, contact your Dr or staff, refill prescriptions, etc. That all sounds great, but I’ve tried to contact my dr multiple times through the emails on the app, tried to refill my prescription 3 + times, nor could I get my test results. I never received one response to the multiple requests for prescription renewal, never got a response to my increased pain and decreased mobility complaints, nor could I get anyone to contact me about getting copies of my test results so I could turn them over for my short term disability claim. To sum it up, this app is strictly for your Dr to contact you, track your health, and better review your past appointments and labs. All in all it seems like a great app for your Dr to better track and contact you, but it doesn’t go both ways....Update: One FULL WEEK later I finally received a response to ONE email...so they do receive the emails on the other end and I guess just choose to ignore them? I don’t know who to blame. This app is for THEM, not YOU, and Sentara’s post op care in general is just lack and lazy.

I cannot say enough about how wonderful this application is. My brother was going through both heart and neurological issues at the same time. He had to take a large number of tests and many visits to multiple doctors. There was no way I could keep all these appointments straight without the use of this tool. I could not believe how quickly we were able to review the results of tests and lab work. Many times the results were available by the time we got to our car in the parking lots. It was less than 5 minutes!! The ability to see the results quickly allowed us to prepare for and schedule his next treatments. I highly recommend the use of this application.

I’ve been trying to clear out my unread messages in this application. It has crashed six times in the last 20 minutes. Sometimes it logs me right back in and other times it makes me put my password in. I tried to sort my unread messages and it worked at first. No when I sort that way it tells me I have no unread messages even though there are 68 unread messages.I spent almost half an hour just trying to clear out my unread messages and it’s slow and difficult. I received two messages asking me to fill out the attached questionnaire but there’s no questionnaire attached and I don’t know how to find it. Didn’t receive all these messages telling me about the appointment change all the messages say is check your appointments. What a waste of a message. I had to change my rating to one star because it crashes every two minutes. Also, when I sort by unread messages it shows me a list. But after I read the first message it then says I don’t have any unread messages.