Sharecare: Health & Well-being 12+

The perfect app for you!

The Sharecare health and wellness app has been the perfect tool for me during quarantine! At the start of the pandemic I downloaded the Sharecare app, and many others like it, to help with my fitness and wellness goals during quarantine. This app was BY FAR the most complete and the perfect tool to help guide me on my health journey. What I love most about the Sharecare app is that it not only tracks my fitness and health progress, it has got the best Covid-19 coverage of any app, a unique feature which I could not live without in today's world. Covid-19 coverage is just one reason the Sharecare app is the place I turn to when I need up-to-date, accurate, and reliable health news. The Sharecare app exceeded my expectations and I don’t know what I would do without it today. For those who are looking for a wellness, fitness, health tracking app and news sources that can do it all, the Sharecare app is for you!

Developer Response ,

Thanks for taking the time to review Sharecare. So glad you're enjoying the app! 

Keeps getting worse

Forced to use this app in order to get a credit thru work. Used to be able to simply go to the gym 12x/month. This app often just skips chunks of tracked days. Support will say, you have to open the app at least once a week (boiler plate response = they didn’t read and understand my complaint). Guess what, I open the app every day or two in order to try and avoid the issues.. nothing changes. I tell them this, and they just tell me again, you have to open it more frequently. So basically they aren’t gonna fix it cause they don’t even acknowledge there is an issue with the app.
Today, when I inquired why their app can’t go back and look for data on missed days and they they told me they can only access the previous 7 days. So when I am missing 5 consecutive days, they assume I’m lying and didn’t sign into the app for 12 days?? That should be the only way 5 days of data is missing. BUT the kicker is, I sign into it every day or every other day. And this ordeal happens every few weeks.
I know I’m ranting a bit, but this is quite frustrating. And then when I send a screenshot of step data from the health app as proof, I’m told that they can submit them for review (as if they’d have a reason to deny it), but they’d only submit my screenshots if I do the real age test again. Wow

Developer Response ,

Thanks for taking the time to review the Sharecare App. I'm sorry to hear about the issue you've experienced with the app. Depending on the rewards program, some may require the RealAge test each new program year to Unlock Rewards. We'd be happy to work with you to get the tracking issue resolved. Please email us at customersupport@sharecare.com when checking your challenge page and noticing any previous days not loaded. Our team will research your request and get back to you. Sharecare Customer Service

Not really impressed

Started using this because BCBS is rewarding based on activity level through the month instead of gym visits. I was surprised that you can literally only enter steps though. BCBS has a whole conversion chart for a wide variety of activities into steps per minute, but every time I want to enter something that’s not walking or running, I have to pull up the chart, plug everything into the calculator, and stick the resulting steps into the app, and manually add multiple things if I do different activities in the same day. Encouraging walking is great for non active people trying to make a change, but for those of us who are active it’s a pain to enter the different activities we do. It would not be hard to have a drop down with alternate activities and a duration entry within the app itself to do the calculation and add to the step count, and would make it easier for active people to use the app.

Also, app has been taking several minutes to open? I’m not sure if it just hangs more often than not, but I usually have to try several times before it eventually opens. No app should take 5+ minutes just to open, my phone has gone idle before it ever come a up.