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Ratings and Reviews
In regards to the dark web review person.
I’m sorry but that review kinda sounds like fake publicity. I’ve been with T-Mobile for years and one of the reasons I am with them is at the time they were the only company that could give me a exact amount my bill would be every month when nobody else could including sprint. I’ve rarely had connection problems hindering my service. Who knows there’s a lot of outside factors that could of been affecting his service. Maybe it was phone, needed updates, reset, or just to old of a phone but those details weren’t shared. Over all the years (6-7) I’ve had NO surprises on my bill and my plan price has been true to what it was when I first joined them. On top of all that they give away so much promotional subscriptions to various streaming networks quite often. In fact I was too earlier to qualify for one promotion give a discount after 8 weeks. I was t sure on my sign up time so I called and that’s when I found out I was two months prior but they went above and beyond and gave me a better deal that was applied instantly! Honestly I didn’t expect anything out of that deal. I don’t see myself leaving T-Mobile anytime in the near future!!
Dark Web Security Breach
I would give this company ZERO stars if I could but have put 5 so it will hopefully get bumped to the top of the list. I have been a Sprint customer since 2012 until T-Mobile bought them out. I had Verizon & T-Mobile previously & switched to Sprint because I kept being overcharged on my bills. Since having Sprint I have never had any connection issues & billing has been consistently the same each month for all those years. T-Mobile buys them out & I’ve already had billing issues. Then I get an email from one of the credit reporting agencies telling me they found my info on the dark web due to a security breach from T-Mobile. I called the company to voice my concerns since I was never notified of this security breach & asked what they would do about it & I was told that they notified their T-Mobile customers & they would not be doing anything since my information was not leaked by them & I should change my password. I am now a T-Mobile customer & was NEVER notified. My personal information including my social security # is now permanently on the dark web. Completely ludicrous, choose a different company!
T Stands For Terrible
Had a 24 month agreement with T-mobile. It was a nightmare! Beginning with them losing my 4 trade ins, sending them to two different states. I had to prove that they existed and it took them a week or so to track them down. My family had numerous issues with their devices and I several business calls and texts dropped lost or just never came through to me. I got tired of calling their customer service for issues because, for one, most of them are foreigners and I couldn’t understand them and they had a hard time understanding my issues, so the language barrier is a huge negative. Finally, when my 24 month sentence was served they tried to charge me an extra 3 months for my devices, when I called them on it, they agreed with me, confirmed I was correct, and told me they corrected the issue. I paid my final bill and went back to Verizon where I receive superb service and reception. Two weeks later I get a bill from T-Mobile saying I owe another month on my devices. Needless to say my final phone call to them wasn’t pleasant, nor did they bother to correct the issue. Again some foreign rep had an issue understanding my explanation. I was on the phone for 41 minutes and the last 15 I was on hold, so I hung up. T-Mobile is the worst carrier I’ve experienced and I’ve had Sprint as well. I put this out there so I can save someone the misery my family and I went through. DO NOT GIVE YOUR MONEY TO T-MOBILE.
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