T-Mobile 4+

I would give this company ZERO stars if I could but have put 5 so it will hopefully get bumped to the top of the list. I have been a Sprint customer since 2012 until T-Mobile bought them out. I had Verizon & T-Mobile previously & switched to Sprint because I kept being overcharged on my bills. Since having Sprint I have never had any connection issues & billing has been consistently the same each month for all those years. T-Mobile buys them out & I’ve already had billing issues. Then I get an email from one of the credit reporting agencies telling me they found my info on the dark web due to a security breach from T-Mobile. I called the company to voice my concerns since I was never notified of this security breach & asked what they would do about it & I was told that they notified their T-Mobile customers & they would not be doing anything since my information was not leaked by them & I should change my password. I am now a T-Mobile customer & was NEVER notified. My personal information including my social security # is now permanently on the dark web. Completely ludicrous, choose a different company!

T-Mobile is by far the worst provider for business customers who prefer to perform their transactions online. The app does NOT support business accounts, nor is there a dedicated app for this type of account. Logging into the website from a mobile device is an absolute joke. Zero functionality. Any changes, device upgrades, purchases must be done in store or on the phone. In this day and age? Unacceptable. Literally every other provider is better in this regard. Similarly, if you think you can just hop on a desktop to upgrade, make a change to service, or any other basic function… think again.

I had to go into a brick and mortar store today to do something as simple as purchasing a new phone on an existing T-Mobile business line. And in the midst of the transaction, the ENTIRE NETWORK went down, and every customer in the store left after it became clear the network wasn’t going to be restored any time soon. So after going to another location later in the day, I finally got the phone I needed. Nearly 3 HOURS of my day was wasted doing something that should’ve been able to be completed online in a few minutes.

So yeah… get your crap together T-Mobile, and get with the times. Give business customers a dedicated app, or at the very least allow us to access our accounts through the existing app. Nobody has time for this nonsense.

Overall I am pleased with T-Mobile. The coverage is good. The app is useful. I can comprehensively poke thru the app and get all the details of my account. If you need anything, go to a corporate store. Do not go to a local outlet store for major issues. I ran into a large problem getting properly credited when we changed phones. One rep told me one thing, sent me to another outlet store where another rep told me something different!! Then we were overcharged and didn’t receive credit due us. I called a rep from the phone number on the app, I believe, she looked all thru our account history, seen the errors, made account corrections and credited us with a good credit. Bc of her diligence, we are still customers. In rural areas, reception is still decent. I have had a lot of questions, issues, etc. Most of the reps in the corporate store in town here are always helpful, knowledgeable, kind. Here and there they strongly suggest an extra package or deal. Lol. I give T-Mobile an 8 out of 10. I am a pest in terms of looking absolutely everything over very carefully. Not a pest in terms of rude or impatient personality. Lol!!!
That’s my review.