This is a delivery app used by many restaurants in Seattle. It feels like the developers don’t use it at all. And I think I know why (read below). For example, the default order setting is set for “pickup”, we keep forgetting to change the setting to “delivery” and end up having to drive to pickup our order. I’m flabbergasted that this passes quality control… I mean come on folks that’s not rocket science. If you’re so passionate about the pickup / delivery option then at least add a setting to default to “delivery” or “pickup”. Or even better, remember the last setting!Also, the app relies on DoorDash, but it’s integration is super basic so it’s impossible to know where your order is except through some spammy SMS text. It’s like the app development was made through a mismatch of sub-contracts by 3rd parties. That would explain the lack of quality control. I wish you luck in the delivery space. Given the sub par quality of this app and its high rating, it’s clear that the delivery app space is up for grab. May the best win!

Beware using this service: they don’t consider app users to be their customers. I placed an order for delivery, but it never arrived. I tried calling the number listed in the app by toast, but because the restaurant is in a food hall, it is just a general recording that directs you to the food hall’s website. With no way of contacting the restaurant, I called the only Toast customer service number that I could find. The guy on the other side said that the restaurants are Toast’s customers, not app users who place orders through them. His only suggestion for getting a refund was to call the restaurant and for the restaurant to then call Toast to process the refund. I explained (again) that I had already tried to call them and the listed phone number doesn’t work. The customer service person then hung up on me without providing any other contact phone number to get a refund. And a couple minutes later, my order was marked as completed despite never receiving my food. I ended up calling a different location of the restaurant that I ordered from. They were really nice and explained that their other location does not do delivery and Toast isn’t supposed to have it listed for delivery. This other location is now working on getting me a refund. I never leave reviews, but just wanted to warn other users of this issue with Toast.

Decent App. Use it every day, but I have two problems with it:1) Setting up Payment- there seems to be no way to set up a new payment option (new credit card) without first trying to purchase something. If you go to your personal profile, you can see your payment options, but there’s no way to edit them! What the...? You can delete them, just can’t add or edit. Sooo...you order something, then click payment options, THEN you can add a different card if you want. Not easy in a hands free world when I’m driving to work, approaching my garage and want to quickly place my order before I park and head to the coffee shop. What am I missing???2) someone recently gave me a gift certificate to that favorite coffee shop mentioned in 1) above. On the back of the gift card, it’s says “powered by Toast”, and there’s even a scannable barcode. But guess what? there’s no way to load the gift card into toast. Soooo....while I have this cool app, and I have this gift card to my favorite coffee shop, all powered by TOAST, I still pay for coffee at my favorite coffee shop with my old credit card, and I’ve got 50 bucks sitting on a gift card I don’t use because my coffee is all paid for (on my old card) when I get there. Uggh!

I placed a repeat order online, selecting the ASAP delivery time. I selected the proper restaurant location, and included my correct delivery address. I checked out, and double clicked the button on the side of my device to complete the payment. It indicated success. But before the restaurant ordering page closed, it gave an error message, saying that the delivery time needed to be updated to a later time. I was fine with that, except that I needed to check out again. I was concerned that my card would get charged twice, and I did not want to go through the hassle of undoing that. So I called the restaurant. The restaurant did not have the order. This whole process took 20 minutes. Finally I just tried checking out again, but there was an error with the card, because in giving me the error message, the online app unchecked my credit card selection. So I had to recheck that, and check out. Finally, the order went through properly. I wasted 20 minutes doing this, and my delivery time was delayed yet another 20 minutes.