Uber - Request a ride 4+

Last night I knew I was in danger. I wasn’t scared. I just knew I was in danger. A tall hooded man kept following me at the shopping center. I had arrived at (nearly) closing time to buy some boots that had recently gone on sale. Shops were closing up & people were leaving. But I couldn’t find my car after I made my purchase. I kept walking and looking for it…but the creepy man kept following me. I decided to NOT go to my vehicle, & instead ordered an Uber (knowing I needed another person around me right away). This Uber driver wasnt Jan. This morning - after ordering an Uber - Jan picked me up so promptly (to drive me back to retrieve my vehicle from the shopping center). His car looked wonderful & smelled great. We had SUCH lovely conversation driving to where I thought I parked my car. He was SUCH a gentleman in insisting we drive around until we found my car. I described it to him, he spotted it. Just wow :) I cannot tell you how grateful I am for his calm, professional, and wonderfully personable demeanor. He listened to my story - without prejudice - & I could tell he really wanted to excercise excellent customer service & professional support for what I went through. I really hope he receives commendation for making me feel so valued and safe and supported as an Uber client. He turned a spooky experience into one that restored my faith & belief in that there are kindhearted Samaritans amongst us. Thank you Jan :)

Uber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!

The minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times.
I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement.