Wendy’s

Name: Wendy’s
Rating: 4.8 (1572962 reviews)
Author: Wendy's International, LLC

Hamburgers, Offers, & Ordering

Only for iPhone

Free

1.6M Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Wendy's International, LLC
Language

EN
+ 2 More
Size

122
MB

iPhone

Today. Tomorrow. ToForever? $3 off $15 or more via an in-app offer. Terms apply. If you love Wendy’s — (who doesn’t, right?) — you need this app. Earn Rewards for FREE fresh food, get exclusive offers on our latest deals, and order delivery wherever you are. We could keep going, but they only give us so many characters. For more nuggets to ponder below ... it’s gotta be Wendy’s. Easy Sign Up Creating a Wendy’s account couldn’t be simpler. Download the app. Answer a few questions. And bam — fresh food faster is around the corner. Amazing Offers This app is your hookup. Get app-exclusive offers on burgers, breakfast, all the bacon things, and every Frosty® in between. All the deals, zero FOMO. Breakfast Rise, shine, and dine with Wendy’s exciting new breakfast menu. Biscuits and burritos and cold brews — oh my. Stop snoozing and stop by early. Daily Deals Get the latest offers and deals zapped right to your phone by turning on your Wendy’s App notifications. Tasty food is truly a tap away. Scan to Earn Want FREE food? Yeah, you do. Just hit your Earn button in a restaurant or the drive- thru, and you’ll earn points you can redeem for FREE food. Just for You Whether it’s your birthday, National Cheeseburger Day, or Fryday — share your email with us and we’ll share some irresistible deals we know you’ll love. We Deliver Not only do we deliver big value and big flavor in every order, we also deliver ... our food. It’s simple. It’s convenient. It’s Wendy’s delivery, right in the app.

Ratings & Reviews

4.8

out of 5

1.6M Ratings

My order persists in the app after I claim it.
09/09/2022

Rjohnson_8ball
1. A week or two went by after I last used the app for Wendy’s. I went to create an order but it believed I still needed to pick up the last order. I canceled and it said I couldn’t because I already paid. But it correctly cleared the order so I could make a new order. This routine happened again. The old order just doesn’t disappear on its own. I don’t know if the restaurant should flag my order as claimed or if the app should eventually clear the order. This is a nuisance as it is now.2. This app sent a pop-up asking if I wanted to leave feedback. I wanted to, but I had to cancel the pop-up because it was obscuring my pickup information while I was approaching the pickup window. Later, I looked in the app to leave feedback. The ‘Contact Us’ section did not allow for app feedback, just feedback to the restaurant.3. The app should allow a customer to specify changes to utensils and condiments. For example, it should assume 1 spoon and 1 hot sauce for my chili but I could lower it to 0 spoons and 0 hot sauces. At home I now have a huge pile of Wendy’s spoons and a drawer of hot sauces.
My order persists in the app after I claim it.
09/09/2022

Rjohnson_8ball

1. A week or two went by after I last used the app for Wendy’s. I went to create an order but it believed I still needed to pick up the last order. I canceled and it said I couldn’t because I already paid. But it correctly cleared the order so I could make a new order. This routine happened again. The old order just doesn’t disappear on its own. I don’t know if the restaurant should flag my order as claimed or if the app should eventually clear the order. This is a nuisance as it is now.2. This app sent a pop-up asking if I wanted to leave feedback. I wanted to, but I had to cancel the pop-up because it was obscuring my pickup information while I was approaching the pickup window. Later, I looked in the app to leave feedback. The ‘Contact Us’ section did not allow for app feedback, just feedback to the restaurant.3. The app should allow a customer to specify changes to utensils and condiments. For example, it should assume 1 spoon and 1 hot sauce for my chili but I could lower it to 0 spoons and 0 hot sauces. At home I now have a huge pile of Wendy’s spoons and a drawer of hot sauces.
Hope you never have a problem, because good luck getting a refund
Jul 12

Tim VJ
Wendy’s order service is run through DoorDash on a recent experience DoorDash was unable to deliver the order until 2 hours later. The food was cold, I complained, they gave me a refund that was to be processed by Wendy’s in 10-12 days. On day 14 I followed up-still no refund. I called and they made a note to escalate. I didn’t hear anything and called three days later. They further escalated and said Wendy’s has the money to refund from DoorDash but they need to process it. I asked them to escalate. They said they would and documented it. The same day I called Wendy’s customer support to make a claim. They said they would escalate it to their supervisor. A week later I called both DoorDash and Wendy’s back. Still no refund. DoorDash (not exactly well known for great customer service) actually realized how terrible this was and spent 35 minutes getting someone from Wendy’s on the phone to chat. You would imagine at this point Wendy’s would do something. NOPE! All they can do is escalate again. Mind you DoorDash already gave them the money to refund. I got hung up on because I refused to take another escalation (it has been a month since the initial order). I called back Wendy’s directly. Got “a guarantee” they are taking it seriously. Spare me. Caveat emptor- do not buy from Wendy’s if you ever do have a problem getting your food, you won’t get your money back!
Hope you never have a problem, because good luck getting a refund
Jul 12

Tim VJ

Wendy’s order service is run through DoorDash on a recent experience DoorDash was unable to deliver the order until 2 hours later. The food was cold, I complained, they gave me a refund that was to be processed by Wendy’s in 10-12 days. On day 14 I followed up-still no refund. I called and they made a note to escalate. I didn’t hear anything and called three days later. They further escalated and said Wendy’s has the money to refund from DoorDash but they need to process it. I asked them to escalate. They said they would and documented it. The same day I called Wendy’s customer support to make a claim. They said they would escalate it to their supervisor. A week later I called both DoorDash and Wendy’s back. Still no refund. DoorDash (not exactly well known for great customer service) actually realized how terrible this was and spent 35 minutes getting someone from Wendy’s on the phone to chat. You would imagine at this point Wendy’s would do something. NOPE! All they can do is escalate again. Mind you DoorDash already gave them the money to refund. I got hung up on because I refused to take another escalation (it has been a month since the initial order). I called back Wendy’s directly. Got “a guarantee” they are taking it seriously. Spare me. Caveat emptor- do not buy from Wendy’s if you ever do have a problem getting your food, you won’t get your money back!
Location closest to me ALWAYS says dining room, AND drive-thru are closed using app.
03/23/2023

ELSEYC
As I went to the drive-thru just now to order two items, I was telling my wife how annoying this app is because the people at the speaker want you to tell them your INITIALS instead of your NAME like McDonald’s, Burger King, Taco Bell, Chik-Fil-A…..and pretty much EVERY other mobile fast food app!! I told her that, on another occasion, they gave me someone else’s food because that other person’s initials were “E.G.” (mine are “C.C.”). On that day, I had to go to the back of the drive-thru line and wait ANOTHER half hour to get my food! So today, when I got to the food pickup window, they tried handing me a drink, saying “here’s your coffee”. I said, “all I have is a chili and a fry” He says, “what’s the initials?” I say, “C.C.” He says, “OHHHHH, I could have sworn you said ‘D.T.’!” How many more times are they going to have to screw up people’s orders before you guys FIX THIS!!??!! I get that you’re trying to be cute (yes, hello drive-thru speaker, I already placed an order, “C.C. Mobile”) and I get trying to differentiate yourself from your competitors, but ONLY when it makes sense! This does NOT. Stop this!!! It is unbelievably STUPID! Dave Thomas pioneered the drive-thru! You are RUINING his legacy by botching something that’s such a simple fix! Make the app place my order with my NAME, NOT my initials!!!!! It makes NO SENSE!
Location closest to me ALWAYS says dining room, AND drive-thru are closed using app.
03/23/2023

ELSEYC

As I went to the drive-thru just now to order two items, I was telling my wife how annoying this app is because the people at the speaker want you to tell them your INITIALS instead of your NAME like McDonald’s, Burger King, Taco Bell, Chik-Fil-A…..and pretty much EVERY other mobile fast food app!! I told her that, on another occasion, they gave me someone else’s food because that other person’s initials were “E.G.” (mine are “C.C.”). On that day, I had to go to the back of the drive-thru line and wait ANOTHER half hour to get my food! So today, when I got to the food pickup window, they tried handing me a drink, saying “here’s your coffee”. I said, “all I have is a chili and a fry” He says, “what’s the initials?” I say, “C.C.” He says, “OHHHHH, I could have sworn you said ‘D.T.’!” How many more times are they going to have to screw up people’s orders before you guys FIX THIS!!??!! I get that you’re trying to be cute (yes, hello drive-thru speaker, I already placed an order, “C.C. Mobile”) and I get trying to differentiate yourself from your competitors, but ONLY when it makes sense! This does NOT. Stop this!!! It is unbelievably STUPID! Dave Thomas pioneered the drive-thru! You are RUINING his legacy by botching something that’s such a simple fix! Make the app place my order with my NAME, NOT my initials!!!!! It makes NO SENSE!
Horrible App! Bad Customer Service!
05/12/2021

Viozu
I ordered through their app and when I got to the restaurant, I was unable to check in. I kept getting an error message. I went to the front to ask them to prepare my order and to report the issue. The worker rudely stated that she couldn’t help me and called for the next customer while I was standing there. I was then told that I had to place the order with them directly and pay again. When I mentioned that I would need a refund for the mobile app order, they stated that I had to contact Wendy’s customer service for the refund and that they had nothing to do with the mobile app order. I decided to leave the restaurant and get nothing because I found them to be rude and unhelpful. When I contacted Wendy’s customer service, they told me that the manager at the store would have had to refund me and that they cannot give refunds to customers. They sent a message to the manager at the location and stated that they will contact me when they can. What does that mean? Who refunds customers when the mobile app decides to mess up. The store or Wendy’s customer service? Regardless I’m going to contact my credit card company to reverse the charge. I’ve never had this issue with any other food ordering app and I promptly deleted Wendy’s app and won’t be using it again.
Horrible App! Bad Customer Service!
05/12/2021

Viozu

I ordered through their app and when I got to the restaurant, I was unable to check in. I kept getting an error message. I went to the front to ask them to prepare my order and to report the issue. The worker rudely stated that she couldn’t help me and called for the next customer while I was standing there. I was then told that I had to place the order with them directly and pay again. When I mentioned that I would need a refund for the mobile app order, they stated that I had to contact Wendy’s customer service for the refund and that they had nothing to do with the mobile app order. I decided to leave the restaurant and get nothing because I found them to be rude and unhelpful. When I contacted Wendy’s customer service, they told me that the manager at the store would have had to refund me and that they cannot give refunds to customers. They sent a message to the manager at the location and stated that they will contact me when they can. What does that mean? Who refunds customers when the mobile app decides to mess up. The store or Wendy’s customer service? Regardless I’m going to contact my credit card company to reverse the charge. I’ve never had this issue with any other food ordering app and I promptly deleted Wendy’s app and won’t be using it again.

Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.

Version 11.38.1

4d ago

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Accessibility

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Wendy’s

Hamburgers, Offers, & Ordering

Ratings & Reviews

What’s New

Version 11.38.1

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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